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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone number

@CS_Agent if I don't make a payment for my plan for one or more months, do I still get to keep the number and receive phone calls and texts on that number correct? If the answer is YES, what is the maximum amount I can go without playing the plan bef...

Resolved! Family plan

@CS_Agent I am a customer already. I would like a subscription for my daughter as well. Is there a family plan or the only option I have is to buy a new SIM card with the standard 15$ subscription?

Cannot receive calls from a landline

Cannot receive calls from a landline. I can call the landlines and all cell phones but the kandline gets a fast busy signal or a message saying cannot re route call. Started happening yesterday. Reset my phone just and case and network settings

Resolved! Simplii Mastercard debit

I would like to change my payment plan to a Simplii Mastercard Debit card, which apparently is an option according to Simplii. But Public Mobile doesn't seem to accept it. What can I do?

Resolved! Need help to finish set up with my ZTE flip phone

Hi there, would you kindly help me on how to finish setting up with Public mobile. I only have a ZTE flip phone and would like Public Mobile to be my provider. To complete, I have to get the App on Google or Apple which I obviously could not becaus...

Resolved! adding prepurchased minutes to an account

I have purchased a sim and $40 card from gas station. When setting up my account, it only asks for credit card for payment instead of pin number for the card I purchased. How do I go about this

Resolved! seek help

I have sent a message/question to CS agent (or Community Home webpage). How long will they reply?

Resolved! Refund for plan.

@CS_Agent Hi, I switched carriers after trying public mobile for a day due to lack of speed and signal strength in my area. How/when do I get my refund? Will it be prorated?Thanks

Resolved! Referral code after signup?

@CS_Agent My friend gave me a referral code but I forgot to input it when I was signing up. Is there a way to add if after the fact

public mobile email support

Resolved! user locked

i am wirh you for more than 5 years i cannot reset password tey use eversafe not working..what is email address i can get helpxxxxxxxxxxxxxxxxx@xxxxxxxxxx please contact me thanks

Resolved! lost my sim

i have lost my sim and wanted get a new sim for the same number if possible. but i have automated payment option which i need to stop if i cant get the sim back. please help.

Bought US Roaming Talk/Text/Data Roaming before Trip - Won't make or receive calls at all

Hello,I'm reaching out here to get support from Public Mobile. I am not able to create a support ticket as it gives me repeated 404 errors.I purchased a US roaming 15 day talk/text/data add on prior to making a trip into the US. In the US, I can no...

Resolved! Service

Do toll free numbers eat up my minutes. I only have 100 minutes Canada Wide.

Resolved! number transfer

I want to transfer a number from Koodo postpaid account

Resolved! Unable to use phone

Public Mobile confirmed that she was accepted. They even sent referral code. However her phone is still not working

issues trying to pay account

Please will someone call me on my landline to help me with this

Time of Call Shows Incorrectly in Usage History

For example, a call I made at 09:00 am PST shows as 06:00 am.

Uk long distance add on not working

I bought a uk long distance add on and when I try to make a call it says I do not have enough minutes. I have tried powering off, I am using all the country codes, I can see the service posted in my purchases - it just does not work.

Resolved! Activating my Account

Morning I am getting this message from public mobile app."We've noticed you have an active Public Mobile Service and would like to confirm your full access" Then it goes on to state "Please enter the 6 digit code sent to number" I have no connectiom ...

Why did you remove the 3GB plan?

There are a lot of changes in the subscriptions recently. It's nice to see some more generous plans that are finally on par with the competition.But we now have the choice between two plans with little data, that can fit many, for 15 and 25 dollars, ...

Resolved! Data Add-ons for Canada

With this (unpopular) relaunch, data add-ons for use within Canada, they were changed to now set to expire after 30 days.If I go to actually buy an add-on, it now says the data rolls-over to next month. "CANADA ADD-ONSAny unused data or minutes will ...

Trouble porting number from chatre to public mobile

Yesterday I tried porting my chatr phone number to PM. I have service but I can’t receive calls or texts. I spoke to someone at chatr and they said the porting request timed out. Since I didn’t have service with chatr I didn’t get the text to go thro...

Resolved! Just signed up, HOW do i get the 2$ off my plan from automatic payments?

My friend has public mobile and he has the 25$ plan but he is getting 2$ off his plan for automatic payments...I signed up for the 15$ plan using his referral for the 10$ code but I don't see the option to get the 2$ off my plan for a reoccurring or...

Login loop

We enter the username and password to log into My Account and it simply goes back to the home page. You can see it working but stops and the home page remains. We have tried different devices and web browsers and it’s all the same. Who do we talk to ...

Iphone

How do i find out if iphone is compatible with public mobility

Phone number transfer is half complete

I accidentally deleted my old eSIM when I was notified by my contacts that they were receiving communications from me from my original number. Now I’m unable to re-add the eSIM from my old provider to attempt the transfer again.As it stands, I can se...

Esim not working

Won’t work with cell restarted cell and everything still having an issue.

Resolved! Subscription issue

I’d change my subscription since last month from 4G to 5G but my account was renewal this morning without the new subscription and my bank account was charge for the old subscription 4G. So now I want to change it but I don’t want to get charged twic...

PUK Code required to unlock phone

Good Morning,My son's phone has a message PUK code required and the phone is locked.Sadly, there is no way to talk to a human about obtaining the code.A call to the automated service does not provide that option.Any other options to obtain the PUK co...

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