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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13718 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25089 Views
  • 183 replies
  • 26 Bravos

Resolved! Changing subscriptions (promotions time limits)

Hello , I am planing on changing my current subscription for one of the Nee ones that covers US & Can. But when changing it gave me the option of starting the new subscription after mine is done  it happens to be 10 days after the deal is suppose to ...

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Puky by Great Neighbour / Super Voisin
  • 254 Views
  • 4 replies
  • 0 Bravos

Phone service provider

Trying to switch to public mobile for the 40.00 Canada us plan. Need help. I need eSIM card  

Vonna by Great Neighbour / Super Voisin
  • 161 Views
  • 4 replies
  • 0 Bravos

problems signing, no ability to call in, cannot cancel

this is a cell phone company, that doesn't have agents you can callmy experience was terribleno problems buying the plan, then i goto activate,  it says failed, you need support, all links for support failed

nic1234 by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Haven’t been able to cancel service, site errors, want refund!

I moved away from Canada November 2nd 2023, and have been unable to cancel my service as of today (Feb 29, 2024). Thanks to site errors, I have been unable to access my account management page, submit a customer support ticket, manage my autopay, or ...

LaurenWol by Great Neighbour / Super Voisin
  • 194 Views
  • 3 replies
  • 0 Bravos

Locked account and stuck and endless loop

Mother phone account was locked out; tried resetting the password via the confirmation codes. Get to the page where I can reset the password, but then it says the account is locked when I enter the new password information. I am then brought back to ...

Mahchine1 by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Anybody else having issues with mms lately?

i just noticed my mms weren't working. I checked my apn setting and reset my network settings and I still can't send mms, I already contacted @CS_Agent but just wondering if I'm the only one

0utc4st by Good Citizen / Bon Citoyen
  • 765 Views
  • 24 replies
  • 0 Bravos

Can't pay with reloadable Mastercard?

I am trying to get my phone working again. I bought a reloadable mastercard, but it keeps saying, "Sorry, we’re not able to process this request at this time. Please try again later."Does anyone know anything about this?

Cradge by Great Neighbour / Super Voisin
  • 279 Views
  • 7 replies
  • 1 Bravos

Resolved! Buy esim without app

Hi, I just want to buy an esim without the app because it’s for a new samsung s24 and I new the esim QR code. I can’t download the public mobile app because it won’t let me pass with the QR code on the welcome screen. I’m already a customer. 

Gino77 by Good Citizen / Bon Citoyen
  • 453 Views
  • 9 replies
  • 0 Bravos

Can I use sim card that I received from March 2023

I bought and received the sim card back in March 2023 but did not activate it as Rogers offered me a retention plan. Just saw the new $34 Can/US plans and finally decided to jump on board to Public Mobile. As I just subscribed to the plan and ordered...

aitcastle by Great Neighbour / Super Voisin
  • 210 Views
  • 3 replies
  • 0 Bravos

Calls and texts.

I can't receive calls or texts but I can make calls and send texts. Been happening since Feb 25.

Jynxy2020 by Great Neighbour / Super Voisin
  • 243 Views
  • 5 replies
  • 0 Bravos

Can't Send MMS

Hi,I recently transferred my service from Telus to Public Mobile. The first few days after transferring my service to PM the service was great! Better service reception at home than when I was using my Telus SIM (I'm rural and have limited reception ...

TerraX by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing plans

Hello, I'm currently on the $15/month plan with $6 in rewards. If I change to the $34/month plan will my rewards stay with it? And if I change back to the $15/month plan later on will my rewards also stay?

Diogenes87 by Good Citizen / Bon Citoyen
  • 259 Views
  • 6 replies
  • 0 Bravos

calls dropping

Over the last month I'm regularly experiencing my calls being dropped- suddenly lose connection. No change in earbuds, and I have always used a VPN on my phone, as long as I've had Public Mobile.

keiramc1 by Great Neighbour / Super Voisin
  • 356 Views
  • 10 replies
  • 0 Bravos

Resolved! Changing to the $34 Canada-US plan

I’m a current subscriber and my payment date is the 26th of the month (last paid Feb 26)When I go to the change the plan to the new promo for US data, I have an option to change now which will bill me $34+tax now or to change on renewal. According to...

tkhan03 by Great Neighbour / Super Voisin
  • 274 Views
  • 4 replies
  • 0 Bravos

Subcribing and Porting number

I am a new user and will transfer my number in.  When going through the subscription, I don't see where I can ask for a transfer before the payment.  Do I have to complete the payment first?

Julia2025 by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos

US-CANADA 50G plan for old customers

The new US-CANADA 50G plan seems very attractive especially it's available for existing customers. But I have seen that it mentions will earn $1.7 in points value on the plan description. Does it mean that I will be converted to the points system aft...

mavis20 by Great Neighbour / Super Voisin
  • 223 Views
  • 2 replies
  • 1 Bravos

JAN community rewards

Has anyone got their JAN community rewards ? It’s the last day of Feb and I haven’t received anything not even the badge

Handy1 by Mayor / Maire
  • 255 Views
  • 4 replies
  • 2 Bravos

Resolved! New Plan Sign Up

I'm looking at signing up for the US-CANADA 50G plan. Can I choose the date it starts once I've signed up, so that I can finish my current billing period with my current provider?

Biggette70 by Great Neighbour / Super Voisin
  • 252 Views
  • 4 replies
  • 0 Bravos

Resolved! the MMS problem

MMS stopped working on Feb 28.  It worked fine up till then. I've gone through the chatbot, reset APN settings, etc.My question: I have a Samsung Galaxy S6. Is the problem simply that my phone is no longer supported for MMS?

missusdave3 by Great Neighbour / Super Voisin
  • 466 Views
  • 6 replies
  • 0 Bravos

Rewards when changing to a 90 day plan

What happens to the application of rewards points when you switch from a 30 day plan to a 90 day plan? Currently I get $8 off every month for my monthly bill. If I switch to a 90 day plan, do I get $24 off? Or just $8?

sarahjparkk by Great Neighbour / Super Voisin
  • 152 Views
  • 3 replies
  • 1 Bravos

Activation stalled.

Need help from a Customer Service agent. I am trying to activate a eSim and the activation process stalls when I am sent to the app.Payment has been accepted. I need my account activated and number transferred from Koodo.I can't get any agent on live...

mikey2024 by Great Neighbour / Super Voisin
  • 258 Views
  • 6 replies
  • 1 Bravos

Resolved! Comparing Plans

I currently have:$37/mo plan: 5GB at 4G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextMy monthly rewards are:$2 Pre-Auth payment, $5 loyalty, $1 refer a friend = $8 per monthSo I currently pay: $29/mo I'm looking at the new $3...

brendan7141 by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

Error installing esim

Hi,I’m trying to set up an account and port in my number from Koodo. The process keeps failing when trying to install the eSIM, saying it’s incorrect.Can someone please help me with this?Thanks

NDA2 by Great Neighbour / Super Voisin
  • 223 Views
  • 4 replies
  • 0 Bravos

Resolved! Number port.

I ported my number from rogers to public. I got a text from rogers asking if I did the port request or not. I replied with yes. after less than an hour my Rogers signals were gone. I choose the E-sim option for public mobile sim. so, then I went to p...

sngj0620 by Great Neighbour / Super Voisin
  • 246 Views
  • 4 replies
  • 0 Bravos

unable to access my account

this is very frustrating i'm trying to access my account it keep asking me to confirm my identityto confirm it's me, enter the 6 digit code sent to ******583i don't have access to that number t would be nice to be able to talk with a live person on t...

JYLepage by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 1 Bravos

About Rewards

I was wondering about the reward system will be keep same(old reward system) if change to different plan?

Way1 by Good Citizen / Bon Citoyen
  • 224 Views
  • 6 replies
  • 1 Bravos

Port in Public from Rogers Issue

I have subscribed to public mobile yesterday with my rogers number to be ported. I had eSim on my iphone for rogers and when I subscribed for public mobile I gave the same imei number where the rogers esim was there. I didn’t receive any text message...

puranm12 by Great Neighbour / Super Voisin
  • 246 Views
  • 6 replies
  • 0 Bravos

MMS issue

Can't get pictures to send or download all of a sudden on Google messages. I'm using Android 13. It was working a few days ago. Any help would be great.

Mohawk44 by Great Citizen / Super Citoyen
  • 383 Views
  • 8 replies
  • 0 Bravos
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