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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21786 Views
  • 181 replies
  • 24 Bravos

Resolved! Not receiving incoming text and calls

Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.I just signed up today about 7 hours ago, and tried to port my number over f...

Wreggitt by Great Neighbour / Super Voisin
  • 245 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer my number to another carrier

Hi, I got a new plan on another carrier, but haven't received any number transfer request from public mobile. How to transfer my number to another carrier? 

Resolved! Manually port out public mobile

I need a CS agent to port out from public Mobile, I am not receiving the sms verification to port out my number. 

chengdaniel by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 0 Bravos

Resolved! personal hotspot

I tried to set up a personal hotspot from my phone. I get the message that I have to contact Public mobile to enable personal hotspot on my account.  But I am not having any success in contacting  public mobile to do that . Any suggestions?

Rlid2 by Great Neighbour / Super Voisin
  • 397 Views
  • 8 replies
  • 1 Bravos

Resolved! Activation Help

I got this error message and I don't know what to do. Can I call them directly?

Resolved! Discount and Gift

No more auto payment discount?No more loyalty discount?No more Christmas Gift?

pat001 by Great Neighbour / Super Voisin
  • 271 Views
  • 5 replies
  • 1 Bravos

Resolved! Change plan request

Hi,Good day and happy holidays!I have been a long time customer of Public Mobile. I am interested in the boxing day special: $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and pi...

frozenmelon1 by Great Neighbour / Super Voisin
  • 498 Views
  • 10 replies
  • 1 Bravos

Resolved! Subscription plans

I have been trying to change my plan to something a little cheaper and when I view different plans I can see them all but when I go into the change subscription part it only shows two 3G packages and nothing else.

Cbrown1215851 by Great Neighbour / Super Voisin
  • 250 Views
  • 5 replies
  • 0 Bravos

Change Plan

Hi,Good afternoon and Happy Holiday!I see public mobile have a $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and picture messaging.   Can you please help me change my current pl...

Vivi712 by Good Citizen / Bon Citoyen
  • 280 Views
  • 4 replies
  • 0 Bravos

Resolved! payment update

Why do I keep getting this message: Sorry, we’re not able to process this request at this time. Please try again later.I have been trying to update my credit card expiry date for several days & I just keep getting the same message. What is the soluti...

ATP by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 1 Bravos

Resolved! payments

unable to update payment method.  Tried everything and my payment date is December 25.  Help

ctt by Great Neighbour / Super Voisin
  • 232 Views
  • 5 replies
  • 0 Bravos

Activation error

I cannot finish the final step of SIM card activation. 

Tey22 by Great Neighbour / Super Voisin
  • 131 Views
  • 4 replies
  • 0 Bravos

Can't update credit card

The system will not accept my credit card. Why? Same Card # Just new expiry.

WDTTSL by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 0 Bravos

sim card

I ordered my plan on December 17th and have not received my sim card as yet. There is not email saying its shipped. Does it take this long to be shipped out?

Nab26 by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos

Missing referral credit since plan change

I've been a customer since the Fall 2016 promo. I had 1 referral still with public mobile as of January or February 2023, I was still receiving my $1 monthly reward until then.Then the person I referred and myself both switched our plans to one of th...

ctrought by Great Neighbour / Super Voisin
  • 261 Views
  • 4 replies
  • 0 Bravos

Resolved! When will I get my 1$ reward per referral?

Hi there!I just helped 2 of my friends to subscribe to a plan with PM.  My question is, will I get the rewards the same month they activate the plan? or later on?  To make sure when I should make a follow-up.Thanks

yen by Great Citizen / Super Citoyen
  • 392 Views
  • 13 replies
  • 0 Bravos

Postal code doesn't match billing address

Whether I pay with BMO's credit card or debit card, the address doesn't match, but the address on my card is my home address. I don't know why it always fails to pay for the mailing card.Many thanks for your help.

Danny1310 by Good Citizen / Bon Citoyen
  • 386 Views
  • 11 replies
  • 0 Bravos

Can’t login to my new account Forbidden A1

Forbidden A1I paid for my new plan already when I tried to transfer my old number to a public mobile activation, but it failed. After that, I was unable to login again on the web, and both apps don’t work. Please help.

Nabel123 by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

USELESS CUSTOMER SERVICE - I NEED A PERSON: NOW.

GET ME AN ACTUAL PERSON NOW OR I'M CANCELLING ALL OF MY SERVICE. THIS IS UNBELIEVABLY TERRIBLE. THIS ENTIRE PROCESS IS SOURED, TAINTED, AND I'M PULLING MY HAIR OUT FRUSTRATED. DO SOMETHING ABOUT IT. NOT NOW, RIGHT NOW. NOW. I WANT A PERSON TO CONTACT...

medicating by Good Citizen / Bon Citoyen
  • 664 Views
  • 17 replies
  • 1 Bravos

Resolved! Plan change and bonus addon and reward system

Greetings,I will be travelling overseas (not US) for an extended period of time. Since PM does not offer roaming, I want to downgrade my plan to the $15/month and use the call forwarding feature to forward to a VOIP.ms account I will be creating. I h...

G_Cristian by Good Citizen / Bon Citoyen
  • 361 Views
  • 6 replies
  • 0 Bravos

Resolved! Can not change address

Greetings,I am unable to change my address at Profile > Account Info > EditI have followed the exact format of the address on file ie. suite-street_number and postal code without space and various other combinations, always get 'Invalid Address'.Some...

G_Cristian by Good Citizen / Bon Citoyen
  • 241 Views
  • 4 replies
  • 0 Bravos

Add ons

us roaming add on not working 

Zacht6200 by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos
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