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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22096 Views
  • 181 replies
  • 24 Bravos

Resolved! Porting out from PM to Freedom

I finally got the port out text message and I typed “Yes”. is the text message supposed to send another message confirming they got my “yes” message?  nothing came back!

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takyanyim by Good Citizen / Bon Citoyen
  • 267 Views
  • 3 replies
  • 1 Bravos

Resolved! Scam outgoing call

There were a few weird outgoing call 1-902-580-4001 showing in my usage history on Jan 1 2024 in the Public Mobile App. I never know what this number is and I checked my phone call history there wasn’t any call I made to that number. How could that h...

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Rebecca92 by Good Citizen / Bon Citoyen
  • 297 Views
  • 5 replies
  • 0 Bravos

Sim card

I bought 2 public sim cards on 25th of Nov.I didn't get my sims so far after more than a month furthermore for one of them the amount was deducted twice from my visa card. But not returned to my account so far.Why should I pay ten dollars for each of...

Fatem by Great Neighbour / Super Voisin
  • 124 Views
  • 1 replies
  • 0 Bravos

Boxing Week offer

I see that the current boxing week special $24 for 4GB at 4GIs better than my current plan$25 for 1GB at 3GCan current loyal customers be allowed to get the better boxing week offers that are offered to new subscribers?Thank you 

KD17 by Great Neighbour / Super Voisin
  • 263 Views
  • 3 replies
  • 0 Bravos

SOS only error

What should I do to resolve this error. I tried reactivating my number through the app but there is an error saying my “phone number not eligible for port”.

IFA by Great Neighbour / Super Voisin
  • 126 Views
  • 1 replies
  • 0 Bravos

plan switch

I received an offer from another carrier that is a better deal than I currently have with PM. I would like to stay with PM as a very long term customer. I see that you have a current offer that is very close to what the competitor is offering (Boxing...

jasonwein by Great Neighbour / Super Voisin
  • 320 Views
  • 6 replies
  • 0 Bravos

Data/wifi

I wanna know if my data was left on and in wifi service, do u still charge me for  data? Because my data was used fast !

Hollydan2009 by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 0 Bravos

esim

My iphone has recently broke so im trying to get another phone but im not sure what to do with my e-sim card. How do i get it to work on another cell?]Thank you  

larkins by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim

I have purchased my planand it says my phone isn’t compatible with the free eSIM the phone is an Apple 13 proWhere Can I ask for a refund of my 40$? If we can’t get this to work. 

Darcarr by Great Neighbour / Super Voisin
  • 245 Views
  • 3 replies
  • 0 Bravos

$39 @ 20GB vs. $39 @ 50GB

I searched the threads but didn't see a clear answer.What's the diff between these two 4g plans other than an extra 30 gigs? Is there a catch?Currently on $39 @ 20GB with max. monthly loyalty reward of $5/mo.

Nick_II by Good Citizen / Bon Citoyen
  • 592 Views
  • 11 replies
  • 1 Bravos

Rate plan increases

Are all rate plans subject to increase? I want to switch to Virgin Mobile. But their plans offered have a note included saying rates are subject to increase.Is it the same with Public Mobile plans?  

Kim6020 by Great Neighbour / Super Voisin
  • 285 Views
  • 6 replies
  • 0 Bravos

Resolved! E sim

I have an account etc. but now it says it couldn’t activate my sim. now what?

Darcarr by Great Neighbour / Super Voisin
  • 224 Views
  • 2 replies
  • 0 Bravos

Resolved! Number Porting issues

Hello,How do I get help with transferring a number? I have two lines that have not had their number transferred and honestly, if it wasn't for the price this service is offering, i would have aborted this whole process. 

Re: Not getting 6 digit code after transferring number !

I have the same problem.  Came to PM Jan 1.  Replied YES to confirmation text from old provider to transfer the number . Left old provider sim in phone. Getting inbound calls. NOOutbound calls: YESAccess data: YESText send: NOText receive: NOMessed u...

PGY by Good Citizen / Bon Citoyen
  • 170 Views
  • 3 replies
  • 0 Bravos

$29 30GB Plan

Anyone else having this error when Activating the $29 30GB Plan?

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Priority by Deputy Mayor / Adjoint au Maire
  • 340 Views
  • 3 replies
  • 0 Bravos

Resolved! help with a number change please

Hello!I have an issue, I have just activated my phone with PM but I made a mistake, I wanted to change phone number but instead of that I entered by mistake the same phone I had previously. Can you please help me to choose a new phone number?

alex2022 by Great Neighbour / Super Voisin
  • 213 Views
  • 2 replies
  • 0 Bravos

Change credi card

What's wrong with my account? I've been trying to change the card on my account for weeks and I keep getting a try again message. I've tried everything and it's the same message everyday.

CrazyGnome by Good Citizen / Bon Citoyen
  • 258 Views
  • 5 replies
  • 0 Bravos

Confirming identity

Hello, I’m new to public mobile but can’t seem to get past this page. Can anyone help me?  

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Erin9 by Great Neighbour / Super Voisin
  • 324 Views
  • 9 replies
  • 1 Bravos

Confirm for full access

Hi I'm new to public mobile. And when I log in on the app. It tells me to comfirm 6 digit code for full access. But it's not sending a 6 digit code to my phone number.  I ported my number from bell And can send and receive texts and phone calls

WendyMort by Great Neighbour / Super Voisin
  • 239 Views
  • 5 replies
  • 1 Bravos

Completely unable to purchase US Roaming Add-Ons.

I have tried repeatedly, both with the *611 number, and through the website, to purchase the US Roaming Add-On with 3 GB data, and it keeps refusing to complete the transaction. The website claims the purchase has been made with funds I have added (w...

psdragons by Good Citizen / Bon Citoyen
  • 389 Views
  • 11 replies
  • 0 Bravos

CANNOT CANCEL A SUBSCRIPTION

I cancelled my subscription on the self serve login, but the next month they continue to bill me, and it's back on subscribed. I cannot get in touch with any support at all. Thinking of filing a complain to the Consumer Protection Bureau. Any advice?

WL096032 by Great Neighbour / Super Voisin
  • 264 Views
  • 4 replies
  • 1 Bravos

Roaming in greater Minneapolis/St Paul Area

Recently I bought a text and talk package.  I tried at several locations to make calls in M/StP and its suburbs and nowhere could I make a call.  The call just immediately went to a call ended screen.  In Fairness I could send texts that were receive...

Jethro_82 by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 0 Bravos

Duplicate PM SIM Activation

My SIM activation and subscription were working fine. Last week I logged into the PM mobile app for the first time to purchase an add-on. During this initial login I was unexpectedly prompted about activating my SIM. It appears I accidentally activat...

DonLou by Great Neighbour / Super Voisin
  • 148 Views
  • 2 replies
  • 0 Bravos

Forgot to add my referrer code

My name is Chidubem. I just activated my Public mobile and I was referred by a friend. While activating my sim line, I forgot to add his code which is xxxxxxxxxxxx. Could you kindly add the code so that I will the $10 off my next bill?My phone number...

Nob51 by Great Neighbour / Super Voisin
  • 174 Views
  • 1 replies
  • 0 Bravos

Unable to activate eSIM

I just switched over to Public Mobile and confirmed with the porting team that my number was successfully ported over from Rogers. However, I cannot active my eSIM and get an error message saying to contact my carrier service. My phone is no longer w...

Amsa by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

Resolved! Annoyed

Ok so one of these PM customer service decides to write me and be so rude!! I have all messages who do I contact to get it dealt with? I'm an army vet and they are being so rude to me! I told him not to be rude to am Army vet and he's still being rud...

Esskp by Good Citizen / Bon Citoyen
  • 440 Views
  • 10 replies
  • 0 Bravos
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