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Can't connect

I believe I have installed my sim card into my Galaxy s22 correctly but it shows greyed out under Mobile Networks. Under APN it shows as Mobile Internet sp.mb.com and Tethered Mobile isp.mb.com. When I scan for networks I get Telus, Bell, Freedom and...

helsinc by Great Neighbour / Super Voisin
  • 146 Views
  • 6 replies
  • 0 Bravos

Resolved! Forgot promo code

Joined PM today but forgot to enter the promo code 12MONTH2GB. Can anyone help me add this to my account so i get the promotion?

Lynnlegros by Great Neighbour / Super Voisin
  • 144 Views
  • 5 replies
  • 0 Bravos

Resolved! pause my plan for traviling 2 months

I want to pause my plan cause I am travelling for a few months. I am using auto payment now.When I am starting to travel do I just unable Pre-Authorized Payments option on the website?Once I come back how do I reactive my account?Thanks for help

miicmc by Great Neighbour / Super Voisin
  • 254 Views
  • 9 replies
  • 0 Bravos

Resolved! Cannot swap sim

When I go to edit profile and change my SIM card number and press save changes It just erases what I wrote and turns it into zeros. I've tried this on 2 different phones now , please help.

Deeschmizz by Great Citizen / Super Citoyen
  • 103 Views
  • 3 replies
  • 0 Bravos

Public mobile plan offerings

When did public mobile change it's mid-range plan offers? I thought I had seen more options when they first introduced the $55/20gb student plan but it seems that now there are only low or high data plan offers other than the student plan? "3G" plans...

Resolved! Login

How to override email identity because they spelt my email wrong on the login

Resolved! Plan change problem

I was trying to change my plan for a couple of weeks now and had money in the account but it wouldnt let me change my plan!!!! My renewal came out this morning and now it will let me change it but its asking me to pay for the whole month again. Can s...

Eliblazer by Great Neighbour / Super Voisin
  • 133 Views
  • 6 replies
  • 1 Bravos

Resolved! Payment used without pre-authorised payment setup

I accidentally topped up my account with $140 instead of $70 to pay for my plan. I was jnitially going to request a reimbursement, however I decided to leave it in my account for the next pay cycle. I was going to skip the month of August as I was tr...

Jchambers by Great Neighbour / Super Voisin
  • 179 Views
  • 9 replies
  • 0 Bravos

Resolved! account payment

change passwrd log in not working cannot change payment method

Robert1Stone by Good Citizen / Bon Citoyen
  • 231 Views
  • 16 replies
  • 0 Bravos

Resolved! Recover my phone number

I stopped paying the data for my phone for 4 months approximately and now that I’m trying to pay it, it says “no service” and the phone number seems to be blocked

JOSEA04PG7 by Great Neighbour / Super Voisin
  • 111 Views
  • 4 replies
  • 0 Bravos

Resolved! Error trying to access my account

{ "message":"Request header or cookie too large" }This is all I get after logging into account successfully once and checking rewards, then I could no longer get to my account.

BikingFish by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Resolved! Topping up pre authorized funds

Previously, I'd been able to top up the funds, connected to my credit card, for my pre authorized payment system.Now, I can't find a way, online, to add to my pre authorized funds.What to do?

sudboy by Great Neighbour / Super Voisin
  • 168 Views
  • 5 replies
  • 1 Bravos

Resolved! 4G data not added to my account

Hi, I just switched to a 4G plan for 4GB date and although my money was deducted but data is not added to my account. Should should I do?Thank You.

Somojana1 by Good Citizen / Bon Citoyen
  • 127 Views
  • 4 replies
  • 0 Bravos

Overcharge

My data was supposed to reset with a new plan, $35/month for 3gb. I got charged for $35 but my plan currently says I only have 1GB and that I've already used 596MB. I literally just woke up so this is not possible.

izabelscarr by Great Neighbour / Super Voisin
  • 108 Views
  • 3 replies
  • 0 Bravos

Resolved! Travel to US but no incoming txt messages?

I recently went to the US without a roaming package. I noticed that I wasn’t receiving any txt messages. I received all of my txt when I returned home. Does PM block incoming txt while roaming or was it due to the US sunsetting 3G that caused the iss...

sparkaction by Good Citizen / Bon Citoyen
  • 250 Views
  • 13 replies
  • 0 Bravos

Resolved! Lost access to account

Hey community, I lost access to my public mobile account and forgot the e-Mail that was associated with it. How can I go about recovering it? Thanks,Chris

chrisbiss2000 by Great Neighbour / Super Voisin
  • 115 Views
  • 2 replies
  • 0 Bravos

Samsung smart watch

I just got a Samsung smart watch active 2 and I'm trying to connect to it and I get an error and tells me to contact Telus dose public mobile have smartwatch data plan I sure hope they do

Brew12601 by Great Neighbour / Super Voisin
  • 143 Views
  • 6 replies
  • 0 Bravos

Resolved! Travelling to Europe?

Hi, is there a way to keep the PM phone DATA working while visiting France and Italy? I'm not so much interested in calls or texts, although it would be good to know.

mountaindew by Good Citizen / Bon Citoyen
  • 360 Views
  • 9 replies
  • 1 Bravos

Resolved! Referred Points

I just joined Public and used a referral code from my friend ...I still do not see the Rewards added to my account yet ?How long does it take for public to credit my $10 referral credit ?

OS-10 by Good Citizen / Bon Citoyen
  • 192 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting from Rogers to Public

What is the process to port my number from Rogers to Public. I already have a Public number ?

OS-10 by Good Citizen / Bon Citoyen
  • 122 Views
  • 3 replies
  • 0 Bravos

Resolved! Earning Reward Points

I am a new Public client.What I the different ways to earn points beside buying more add ons

OS-10 by Good Citizen / Bon Citoyen
  • 288 Views
  • 11 replies
  • 0 Bravos

Resolved! Reactivated Account - Network Issue

Hi,I lost my iPhone SE and had to immediately freeze my account. After few days, I then purchased the sim online and inserted it on a Samsung Galaxy A03 phone and since then I can't receive calls nor texts. Please assist.

Resolved! No old public rewards in August

Hi, i do not receive my old rewards autopay and loyalty in last month August. How can i check my old rewards activity or status? I do not want to move to new rewards program

wendyle181 by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 0 Bravos

Resolved! Mobile network not connected

I upgraded to the 4g network a couple days ago and now my phone is having problems connecting to the mobile network. I don't have access to text, calling, or data and my account states everything is active. I have reset my mobile network settings and...

Wez-leigh by Great Neighbour / Super Voisin
  • 132 Views
  • 4 replies
  • 0 Bravos

Resolved! $10 friend referral discount

I activated my Public Mobile sim card on Aug 12, 2022 and using my Friend Referral Code. However I still don't see the $10 friend referral discount in my account. Will it be directly deducted from my next payment on Sep 11?

judyip by Great Neighbour / Super Voisin
  • 128 Views
  • 2 replies
  • 0 Bravos