Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My plan is active but the sim and device section is missing. My eSim was never generated, so my iPhone shows SOS and I cannot receive SMS. I also cannot login because EverSafe only offers SMs verification. Please manually provision my eSIM and activa...
@CS_Agent ive switched to PM yesterday. since then I have not been able to activate my eSim. ive received texts from my previous provider and PB to activate but am unable to receive or send text messages.I think it kind of ridiculous that there is no...
My phone has had no network and stuck on SOS all day. Tried rebooting my phone, tried toggling airplane mode on and off, tried resetting my network services. None of these worked.
So i have been a public mobile member for a while and haven't had any issues until today. I was messaging my wife all fine and dandy. Then out of the blue the messages stopped send and kept saying message failed and tried again and it said the same t...
Hi,Porting error from Fizz to Public MobileRequested porting through Public Mobile AppReceived a confirmation message from Fizz and answered YES for portingPublic mobile reply that they encountered some issue that someone will call but no one call ye...
HelloWhen a friend messages me on whatsapp, they get the message "This phone number is connected to a new WhatsApp account. Message the new account."I do not have a new WhatsApp account so what is going on? Thank you
Hi there,I would like to know if there is a way to transfer a number from Public Mobile outwards whilst I have a suspension of my subscription on the last day of that subscription. Perhasp a activation without service or similar just to keep the line...
Hi – I transferred to Bell a few months ago but my account is still active. I am able to log in but nothing loads.I'm trying to retrieve my past bills / invoices, is this something someone on support can help with? I tried the bot but keeps failing ....
Very frustrated. I have set up two other accounts successfully a year ago for my kids and now I’m trying to setup 4 more with new SIM cards mailed to me. All get the same error. “SIM card not valid”. Can’t seem to get any help and don’t know what the...
Hi,I am a current subscriber with account number is ############. I have a promo 50% off for 24 months (Promo cycle 3/24), but because a payment failed to go through when I try to "Subscribe Now With Current Plan" and next page shows the total to pay...
I just joined yesterday and thought everthing was aok, but cant received texts or incoming phone calls??? Can you email me back with a solution? xxxxxxxxx@xxxxxxxxxxx i tried to log in, and system is asking for verifcation DaveS99
Created a new account for my sister, paid account and for a sim card. Received and installed the sim card but didn't know it had to have app loaded to activate! We had the phone on Bell but want to move her to Public. The phone is very basic and n...
I bought a 100GB 5G subscription (Esim) from public mobile. 5G/4G doesn't seem to work. It shows 5G on the status bar but nothing works. Calls and SMS seem to work though. I also used fizz before using public mobile, and with fizz 5g was working and ...
CS_AgentI’m trying to change my subscription to the one I was using before, because right now I have the Canada US Mexico one, but I don’t need it anymore. When I’m trying to switch back to the old one it doesn’t appear as an option at all. The only ...
I am trying to transfer my number from koodo to public and I got the text requesting the transfer and replied to it. Which prompted Koodo to send me a confirmation that I was cancelling. When I go to activate my account on the public mobile app, it g...
I have been a customer for 3 months, when I logged in to my account, the system is prompting me to choose a new plan & activate a sim #. However, my sim # is already currently active but it appears that Public mobile no longer offers my existing pla...
I have been trying to have my number ported to Bell Canada and even though I have received the text message requesting the authorization and have done so, it doesn't seem to be going through
Hello everyone, I have a bit of a situation here, and not sure what to do about it.I have moved back to Spain, and I have a public mobile account. Yesterday, before taking my flight, I made a change to another provider to be able to receive text mess...
I’ve had same number for years on this smart phone - I keep getting scam calls and messages 1 year already! How can I change number and how do my contacts know new number - can I use some method ?
I received notification that I had no more minutes left in my long distance add-on and I was cut off during a local call. I was unaware that I had such a thing. The person I was talking to called me back after the disconnect and we were able to cont...
