Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have my phone transferred to Public Mobile recently and since then I have lost the ability to use IMessage and FaceTime with my phone number. I am able to use it through my email but my number is not being recognized through my Apple account.I have...
I have issues with porting in public mobile from Fido.It has been 48 hours, I still unable to receive calls or texts.
I made a payment and it processed but I still haven’t had my service restored.
Just purchased a plan but unable to add esim to iphone app keeps rebooting
Hi there, I have 1,000 minutes long distance calling add-ons. I need to call UK from Canada and want to make sure I am using my add-ons minutes instead of long distance calling directly. How to use add-ons minutes, any idea? Is there any additional n...
I put in my credentials I go to my email I get the code and it sends you right back to the front page telling me to log on. I talked to the robot the robot tells me to send a private message but does not tell me who to send it to.......
HelloSince I transferred my number from Rogers to Public mobile I have not been able to make it receive calls. It's day 3 now and it is so frustrating.I have switched my phone on and off severally still no solution.
how do I get a QR core for new eSIM. I am trying to install eSIM on my new phone
Can we switch back and forth my husband's sim (he paid for the US plan to find his phone is not volte compatible) card onto my phone. I tried & the phone worked but not the data.
I am in the US on travel and my plan does not include the US. How do I check my voice messages?
I recently went on vacation and while on vacation, BMO locked my credit card. It was at the same time payment was due to public mobile. I paid for my subscription today online. Since all payments come from my credit card I would also like to pay o...
i can calli can textbut data isnt working this morningis something wrong with the network, seems theyre always something not working properly with pm those days
@Everyone I have an Apple phone, I’m having issues connecting with android users I can receive texts but can’t reply and I can’t receive calls or make calls to them. I don’t have issues with other iPhone users.
When will public mobile bring back unlimited data plans?
I can't even log in through my app anymore. I've tried buying a whole other new esim and now I think I've made it worse since my number isn't connected anymore.
It seems that the conditions of the plan I originally subscribed to have changed in the last two months. Where can I find information on what plan I am currently on?
Subject says it all.What are my options?Got the text to port out, replied Yes immediately. Number did not port out (it's been 5+ hours). What are my options?
I can’t login to app it’s in maintenance and when I login in to the website it just keeps looping back
Why isn't there anything from PM about account access and app not working?Can't call *611, can't login to app, can't see my account on the web after logging in. Anyone else having this problem? Best part is my service is also down due to needing to m...
Trying to view my current subscription to update it/add extra data, as I'm switching internet and was unable to get an install date until the 5th. So I'm having to access the site via my phone. But I can't view my subscription to change it. All it wi...
When I open the app it stays on a black screen. When I go to the website, I enter my credentials, get the 2fa notification enter it and get met with the landing page, showing me new promotions --- when I click my account it asks me to sign in, when I...
When clicking to sign in I'm just redirected to the public mobile homepage, is anyone else having this issue?
Hello Public Mobile team,I’m currently unable to complete my eSIM activation. The app shows “Maintenance Mode”, and my iPhone only displays SOS with no Public Mobile plan showing under Cellular settings.I have already transferred my number and approv...
I changed my number in the app now nothing works its been days waiting for my ticket to be responded to.
They are sending the security codes to a phone number that does not exist, How do I correct it?
I recently went from a pixel 6 to Pixel 9 proI can receive RCS chats in messenger but I cannot send them I have rebooted Cleared cache and data, turned off and on.It says I am connected in the settingsHelllllp!
Hi I am public mobile subscriber. I had eSIM for my old phone but for new phone I bought again eSIM today. Could you please give me credit for $5+tax?
My phone doesn't ring or show whenever someone calls me, everything immediately goes to voicemail. I send calls just fine. I can send and receive texts normally, and no data issues. This happened so suddenly, and I've been with public mobile for many...
I can’t get the code for my daughters eversafe login because it’s sending the code to her brand new number that does not accept texts yet. I cannot finish setting up her phone. I want to talk to a person. Is there a phone number?????
