Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am trying to activate a new sim card I received in the mail today. When I tried doing it online, and I click on "Resume Activation", I get the follow error message WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.How do I activate my sim card?
I'm travelling to Iceland at the end of April. My current plan is 90GB for 3 months. Will my plan/phone work in Iceland and/or is there an add-on I can buy/
Hey folks. I set up an account and a plan for my daughter’s phone, with a virtual SIM. Well, now she wiped the phone and got rid of it and then simultaneously lost access to her Apple ID and iCloud email, and then discovered she couldn’t get into her...
I'm being asked for a security pin. I have no clue what that is and have never heard of it , was never asked asked for it before or used it before.Anyone knows what that is
On Mar 15, I received a text from PM saying that 240GB of bonus data (expiring in 150 days) have been added to my account. I logged in and verified that this bonus data was awarded a few weeks ago. Today, when I logged back in to my account, that b...
I’m trying to transfer my phone number from Freedom mobile to Public Mobile and I accidentally deleted my Freedom mobile eSIM before the transfer was complete so I wasn’t able to authorize the text message.. Freedom told me all I have to do is contac...
I just switched to Public Mobile from Virgin and seems everything works expect my SMS (sending/receiving). Can you please help. I have reset phone, sim card in/out and still not working. Thanks!
Guys my new e-sim card does not allow me to send SMS and also only gives me the option of LTE or 3G. I reset all the network settings and restarted my phone many times. Because my phone number isn’t connected to this sim properly, I can’t get text ve...
Hey I'm trying to port out and do not have a text message. I sent a PM to an agent I think about this using the chatbot...I have 90 mins to port out so I'm a little worried.
How can we speak to someone I don’t know my old imei and my porting isn’t fknished
Trying to port from Koodo Postpaid and activate PM at the same time.Got an error "Subscription Not Activated" and to contact an Agent, which I did.But is this a porting issue or a PM activation issue? It feels like it might be the latter (like, did I...
my phone was stolen. I can't report it because when I login into my account its asking me to confirm my account via email code, which I do. then asked for a eversafe code sent to my cell number (which is stolen). Help
My wife has a brand new iPhone 15 and I have an older Samsung Galaxy 7. We switched from Koodo (Telus) and Bell to both being on Public two months ago but since have gone from an extremely rare dropped call to having dropped calls pretty frequently. ...
Mu number is ###-###-#### . I am unable to login. I dont know my email. I need my account number. They are not allowing me to reset.
I bought 40$ in top up cards I am trying to subscribe and I don't have a bank account with money in it right now. Please help
im a bit confused
I have been with Public Mobile for almost 2 months, but have encountered a new problem.Just recently, my 2FA texts are coming in late, usually about 5 to 10 minutes after the code has expired. I didn't have this problem earlier, it worked like a char...
Hello,I transferred my number 10 days ago but have not been able to send or receive SMS since. I read quite a few posts saying my number is in limbo.I tried putting in my old SIM but it no longer works either. What can I do now? Thank you!
I have tried all the things I can think of and have read about how to be able to register/save my number in my cell phone. But after refreshing my network a couple times, and rebooting my phone nothing works. I still can’t save my number that was por...
I called a guy the other day for my car, call went through no problem.Today, I get an error that states "8B1 - your call cannot be completed as dialed, please check the number and try again. Or call client care at *611"I did research it, but removing...
So in May ist we automatically go to points system and we don,t get the rewards taking off our bill like we normally do am understanding that it how it works
Hi team, i will be not in Canada for a few months. Is there any ways that I can stop my subscription for a period but can still keep my phone number? I used eSim. Thank you!
Hi, purchased the 15 day roaming plan for text, data, calling. I can text but cannot send or receive calls in the US. Have roaming enabled with full signal with "R" showing. Have LTE on. Shows I am on the AT&T network. Have rebooted phone. Have tried...
Texting under this add on package is not working for me. I don’t know why? They keep failing?
I had an account with public mobile however I was in a bad car accident so I just canceled my subscription and I want to get my account back I still have the SIM card from my last phone number can I use that SIM card again even though I may have lost...
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