Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Ever since getting on public mobile (about 3 weeks now) I've been experiencing issues, My wife tried to call me and was getting number not in service. I also have had dropped calls, today at around 3 mins call ended. I had another day where twic...
Please since I transferred my phone number yesterday to Public mobile I am not able to receive and send sms anymore. Please could you check to see what happened while transferring my phone number yesterday? That is why I cannot log in my account sinc...
I'm currently paying $13/month plus tax. My plan actually costs $20/month plus tax but I'm getting discounts for loyalty and for auto pay. When I'm forced to switch to the new rewards program, will my bill jump up to $20/month?
Just got PM on Saturday , anytime someone gets a text from me they get it with my email not phone number . In the settings my iMessage phone number is “verifying” for the last 2 days,,, I have turned off my phone. I have reset my network settings. I...
Device: Samsung Galaxy A21, last updated 17 February 2024Plan: 60GB within Canada and the US Data at 5G Speed, Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++I am currently in South Carolina fo...
My family has a total of 5 public mobile phone numbers. I seem to have successfully created accounts and linked the account to phone numbers for three of the five phone numbers. Since my credit card is expiring at the end of May and I'm trying to u...
Hey, I am experiencing this issue with dialling *611 or dialling 611.EDIT: If you see the numbers going - I couldn't record the call but any SMS received above on the screen was one of the successful tries to IVR.https://youtube.com/shorts/CE0SeGbGyc...
I asked their chat bot, and I'm not switching until forced, but I don't trust it to not lie, so can someone confirm if this is real?
I accidentally bought an esim and then deleted it. I didn't realize that would invalidate my physical SIM. So now I don't have access to my phone number. Since I don't have access, I can't login because of eversafe. I can't even switch back to my phy...
My sim card never arrived and I have no tracking number to see what happend. The email confirming my order 352250 said"It could take up to 7 business days for your SIM card to arrive. If you haven’t received your SIM card by then, please contact a C...
Hello community. May someone can help me. I bought eSim online on Public Mobile web site, and next step is download Public Mobeli app to activate eSim. The problem is - I can't download the app, I see massage This app is currently not availaiable in...
Just got a text I was losing my rewards. News to me! What does that mean? Do I lose my $4 a month loyalty and $1 a month refer a friend? I am getting frustrated with Public Mobile. Thinking of leaving for a more transparent company. Thanks eve...
What is the process in switching to this company from rogers and keeping my phone number I currently have with Roger’s?
I get dropped calls. While speaking on the phone with different people who are with different cell phone providers including Public mobile. I will be on the phone for like 5min to 10 min and the call drops. I have an iPhone 13 and I get 2 bars in my...
I recently transferred over my number and my calling and data has been working without any problems, but no messages are coming through or going out properly.
My previous provider transferred # succesfully. All data apps work except SMS service not working. I can receive and make calls bit cannot recv or send text/sms.
I just got a new phone and I'm trying to purchase an eSIM on the new phone. However, each time I try to purchase it on the Public Mobile app I get the following error message:"Your SIM purchase appears to be having issues. Please try again later or r...
I see 5GB data that showed up in my account while in the Public Mobile app, but I cannot use it. It does not show up when I log into PM via a web browser... I'm on the 15$/250MB plan so perhaps this is a glitch and it showed up as an error in the ...
I transferred my number from a different carrier to Public mobile today, and I've authorized the transfer request throught a SMS text. I've chosen the eSIM option, why now my phone just shows SOS only? can you please help? let me know if you need my ...
I recently switched from an iPhone to a Samsung Galaxy A15. I would like to decrease the time it takes for the voicemail to pick up if I don't answer a call. It is currently set to 30 seconds. I found a post on here from before that has the follow...
I have tried several time to set up a subscription for my mom and it will not accept any credit card we enter. Both cards are valid and all fields are complete. Have tried several times to live chat as you do not have a contact number and continually...
I have been sim swapped once before and I have concerns someone may try again. I want to lock my sim and make it so that no one can swap my service out without me receiving a phone call and chatting with an agent first. I don’t want to be able to req...
My calls keep dropping for no reason. I have a new phone, full service and my calls still drop every single call I'm on. Is this something a new sim card would fix? If it is the sim card can I get a free one or do I have to pay?
My one time bonus (no expiry date) is being used before the 5GB bonus data (expires in 150 days)
I am new to public mobile and since activation I am unable to send or receive text. I am switching back to my old carrier but I cannot authorize the transfer request because I can’t receive texts.Does anyone have the number to the port team? thanks!
@CS_Agent
Hello,I'm trying to activate my new sim card I received in the mail, and I'm using the Public Mobile App as instructed. When I'm trying to login to my account on the app, I enter my e-mail and password, I received the 2-step authentication code, and ...
Hello,I am trying to activate a new sim card I received in the mail today. When I tried doing it online, and I click on "Resume Activation", I get the follow error message WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.How do I activate my sim card?
I'm travelling to Iceland at the end of April. My current plan is 90GB for 3 months. Will my plan/phone work in Iceland and/or is there an add-on I can buy/
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