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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! eSIM

Hi, I just signed up for a plan yesterday afternoon and am still waiting for my payment to go through. I can’t make any calls or texts.Do I need to purchase an eSIM card or is that automatically done for me? Could that be what is holding up the proce...

No inbound activity yet, deleted previous provider eSim

I had deleted, not knowing the process wasn't complete, my Rogers eSim and I am now unable to receive any sms or phone calls. I can make phone calls, but still are unable to receive calls. Porting was done and confirmed by sms over 12 hours ago.

How do I activate a replacement SIM card if I can't login to the PM app without a SIM?

I lost my SIM card travelling. I couldn't get an eSIM as the PM app requires me to login with a text message code to verify (when I obviously can't get any text messages without a SIM), so I bought a physical SIM at a Telus store instead. However, ev...

Resolved! Port from Fizz not complete

Only data and outgoing calls worksIssues:no outgoing test No incoming textNo incoming calls

Port-in stuck: Can make calls & use data, but can’t receive calls or SMS

Hi everyone,I ported my number from Chatr to Public Mobile last night (around 7 PM in Halifax time).I received the port-out SMS from Chatr and replied YESMy Public Mobile SIM is activeI can make outgoing callsI can use mobile dataHowever:I cannot rec...

Texts and calls not working after porting in from Fizz

I ported it in last night from Fizz and noticed that my calls and text messages is not working, but data is working fine.

Resolved! Porting Issue

Hi all, Hope someone can help out here. I'm hiding issues porting my number over from Freedom Mobile. I initiated the transfer over 9 hours ago and have received the text from Freedom to release my number, to which I replied "YES". But my phone (am i...

Porting my number from koodoo

Thanks

No Internet Data after Porting

Hi everyone, I switched to PM last night and completed the transferring process, currently using esim. I do have signal, can call/text but can’t access the internet for almost 24hrs.Things I’ve tried:Restarted the phoneTurned on/off esim cellularTurn...

number transfer issue

I approved the transfer SMS from Fizz at 6:41 PM.It has now been over 5 hours.I can make outgoing calls on Public Mobile, but incoming calls fail, and my Fizz SIM is still active.Please check and complete the port-in.

My family members can see different plans than me

I want to switch m subscription to the $35 - 75GB Can/US/Mex plan. My family members are on it. I dont not see it as an option even. Just a CAN only or a higher amount Can/US/Mex subscription plan

Resolved! Online plan + shipped SIM vs in-store SIM activation

Hi everyone,I’m hoping someone here has experience with a similar situation.I ordered the 20GB monthly plan online together with a SIM card. The plan is $40/month and has a 50% off promotion that ends on the 26th (today is the 25th).My phone does not...

Transfer number issue

My phone number is (###) ###-####. I am transferring from Fizz to Public Mobile. I replied YES to Fizz’s message but they told me they didn’t receive my response and the transfer was cancelled. I need to submit another request. What should I do? Than...

Incorrect IMEI during activation

New poster: I am trying to port over a number and I messed up while setting up a family members account. I have four account to move and messed up the first one itself by running the public app on my phone (which is the last one to be transferred). S...

Phone too old to download the app

My mom wanted to sign up for the flash sale, she managed to get to the end by paying for the physical sim card and all necessary fees, then was asked to log into the app to complete the sign up. Little did she know her phone was too old and did not s...

Flash sale promo registration error

Ported from Rogers. Not able to receive inbound call and sms messages. Please help. When can the problem be fixed? It has been affecting so many people. Sent private message but no responses from Public Mobile. I have sent a private message, but I ha...

New sim card will not read.

Just signed up for 2 lines.1st sim card worked right away.Signed up for the second line & the phone will not read the card. Samsung phone says No SIM card. Tried another phone & it does not work either.Tried logging onto Public mobile online. I get t...

Please add referral code for me

I open a new line just 1 hour ago without seeing where to put in referral code.my friend referred me. The referral code is ******. Please add for me.

MMS Messaging Requires Your Phone Number

MMS Messaging Requires Your Phone Number message keeps appearing after I ported my number. Please help resolve

Sms issue

I ported my number successfully.Voice and data work, but SMS (send & receive) does not.

Number transfer from Fizz to PM

I switched to PM from Fizz yesterday.I got the text asking if I authorize the transfer and replied "YES".It's been way more than the timeframe they gate, 5 hours, and still not transferring. I will be away from Canada for about 2 weeks leaving tomorr...

Forgot referral code on activation - can you add retroactively?

Activation date: January 25, 2026Last 4 digits of my phone number:Update by Softech: Referral codes are not allowed to be post here

Issue with imessage/facetime activation + sms + calls

I’ve tried all troubleshooting such as re-enabling eSIM, restarting phone, turning on/off FaceTime+iMessage, and resetting network settings. Still no luck in getting my FaceTime/iMessage activated with my phone number after it was ported in with new ...

subscription not activated

trying to port my number in from rogers for the new 20% off deal. I keep getting that error "subscription not activated" at the final stage. I had Public Mobile 2 years ago so I should be considered new activation. is it the issue that I am returning...

Resolved! Invalid Phone number - transfer number

After subscription activated fail(step 6), I would like to try to activate again, but the app said my number is a invalid phone number. Anyone encountered this issue before?Tim

Why am I prompted to activate a subscription as soon as I log in, even though it was already cancele

Why am I prompted to activate a subscription as soon as I log in, even though it was already canceled?

FIZZ to Public Account Number

Hi, im trying to transfer from FIZZ to Public but in the app my 8 digit account number doesnt work should i add zeros at the end? or something like that? Thanks!

Need to resend port request

Need to resend port request for two different mobile numbers ported from Freedom Mobile.

Need help transfer number

Attempted to transfer number from Koodo. Need help to finish set up account and transfer

Double Charged For Plan and Promo Not Applied

I signed up for the $20 60GB plan through my laptop. I was originally charged $22.60. Then, when I tried to install eSIM and port my number through the app, I got an error and it said I was not subscribed. I received a $20 credit and had to pay again...

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