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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12175 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23091 Views
  • 183 replies
  • 25 Bravos

Resolved! I canceled my plan.

I already canceled my plan a few days ago. I didn't pay next cycle. But I have questions. I can't use internet service like youtube, instagram.  calling too? , can I call someone?My phone number is still active after 90 days, my phone number and acco...

jioo by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

I have a $15 plan want to change to the $24 promo plan

hi there.  I am interested in changing my plan to the promo $24 dollar plan which has 4G data.  Currently I have the $15 plan. Would that be possible?  Also if this change can be done, will I loose my loyalty $$ off every month?  Thank you!

Shirazr by Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 0 Bravos

Change order of data use

It's my understanding that Add-On data only gets used after plan data is used up. Can this order be changed?I'm about one week into a billing cycle and have about 7 days left on some Add-On data purchased in the middle of the previous cycle. I'd like...

SalsaCycle by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 1 Bravos

Plan is not active

@CS_Agent  My plan auto renewed Jan 8th now it's telling me that I don't have an active plan... I can't seem to get help from anyone to figure out what's going on. My data works just can't receive or make calls or send receive text messages

Alicia06 by Great Neighbour / Super Voisin
  • 149 Views
  • 5 replies
  • 0 Bravos

account balance transfer

I accidentally paid two times during the account setup the first time. I do not use this account anymore.  Could someone help me to transfer credit to my other account? The fund amount is $25

Centurypark by Great Neighbour / Super Voisin
  • 170 Views
  • 4 replies
  • 0 Bravos

Need CS help to port number

@CS_Agent Please send me the authorization to port a number from 7-11 Speakout to Public Mobile. I missed the 90-minute window by inserting the new PM sim card too early. Thank you 

mabelchan by Great Neighbour / Super Voisin
  • 141 Views
  • 4 replies
  • 0 Bravos

Resolved! Updating Credit Card for preauthorized method

Hi! I am having trouble updating the credit card which has expired. While re-entering the new one this message is coming up;' Sorry, we’re not able to process this request at this time. Please try again later' .The credit card number and ... is the s...

Houshang1 by Great Neighbour / Super Voisin
  • 284 Views
  • 3 replies
  • 1 Bravos

Public Points READ ALL ABOUT IT

With public points, you can redeem your accumulated points to pay less on your monthly phone subscription bill. I read somewhere that you can also use these points for discounts or to redeem gift cards for fast food places. If anyone has any more inf...

Julian69247 by Good Citizen / Bon Citoyen
  • 199 Views
  • 2 replies
  • 0 Bravos

HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT

Hi I'm emailing from my husband's account. I am currently locked out of my account so I can't even access the community chat either. I tried resetting my password it says its reset then it tells me its invalid. I'm locked out of my account altogether...

Jrodorico by Great Neighbour / Super Voisin
  • 253 Views
  • 7 replies
  • 2 Bravos

Sim card

My Sim card won't activate 

Panda4 by Great Neighbour / Super Voisin
  • 228 Views
  • 9 replies
  • 0 Bravos

Account

I have two accounts at least I can sign in now, want to summit a ticket and can’t. Email is xxxxxxxxxxxxx@xxxxx.comphone is 368  xxxxxxxxxxxxxxsecond phone is 368 xxxxxxxxxxxxxxxxxif anyone could pass this on to agent (create ticket) would much be ap...

myron40 by Great Neighbour / Super Voisin
  • 194 Views
  • 5 replies
  • 1 Bravos

phone service keeps on dropping

I frequently experience loss of service on phone (but not data) inside the service area.  I have an iphone 13.  I have exchanged sim cards with no difference on either sim. 

billmclellan by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

Resolved! eSIM not activated

I signed up yesterday for a subscription however the eSIM was unable to be activated. I tried using the QR code numerous times however it didn’t work either. I was unable to submit a ticket as well.  How can I get an eSIM to be activated? 

Loops by Good Citizen / Bon Citoyen
  • 272 Views
  • 6 replies
  • 0 Bravos

Resolved! Removed Sim for Vacation Where are my Texts?

I removed my sim card for vacation out of  country for fear of getting roaming charges. Now that I'm back I have tried restarting my phone and turning airplane mode on/off but can't retrieve missed texts from this time period. Help please.

Bounje85 by Great Neighbour / Super Voisin
  • 303 Views
  • 8 replies
  • 1 Bravos

Resolved! Caribbean

hi gang, I work for a Canadian airline and am often in the Caribbean. Does public mobile work there and does anyone know of a plan that covers Canada, US Caribbean and Mexico? Thanks

Dc9r2757 by Great Neighbour / Super Voisin
  • 313 Views
  • 6 replies
  • 0 Bravos

my subscription got canceled

i bought 3 sims. i made 3 plans.one of the plans/sims stop to work.we cant call or dial from that number.i  did authorized payments and they stop to take money and stop our service.i want it to work again plz

Diana10 by Great Neighbour / Super Voisin
  • 198 Views
  • 4 replies
  • 0 Bravos

Help

How long does it take for an agent to reply?

Tony1987 by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 0 Bravos

Referral code

Is there anyway to submit your refer a friend code after the new account has been activated. Set up an account for my mom, entered my code but forgot to press submit. Didn’t notice until after account was active. 

Michelinesg by Great Neighbour / Super Voisin
  • 124 Views
  • 3 replies
  • 0 Bravos

LTE Calls turned off.

A family member is in the states (with a US plan) and they got a popup that said that LTE calls has been disabled on their account and when trying to call them calls go straight to voicemail. Why does this happen?

golfball by Model Citizen / Citoyen Modèle
  • 247 Views
  • 2 replies
  • 0 Bravos

Resolved! Got the wrong plan...

I just joined Public Mobile and wanted the following plan: $34 for 50GB at 5G Speed, with unlimited data at reduced speed past 50GB.But I made a mistake... and got the following plan: $29 for 20GB at 4G Speed. I really wanted the first plan and not t...

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jadmroue92 by Great Neighbour / Super Voisin
  • 238 Views
  • 5 replies
  • 0 Bravos

Resolved! Did not receive SMS confirmation to port out number

I am trying to port my number from Public mobile to Freedom. I called Freedom to initiate the port, gave them my Public account number, the phone number I want to port, and my address.They said I should receive an SMS confirmation from Public on the ...

Justin0221 by Good Citizen / Bon Citoyen
  • 402 Views
  • 11 replies
  • 0 Bravos
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