Community

long term travel

I am going traveling for a year or more, and would like to store my phone number so I can get it reactivated when I return.  I've already left the country, and can't receive text messages from Public Mobile.  Is there a way to set up contact by email...

Data turned off, still receiving texts internationally?

Hi,I'm travelling in Mexico right now, and so I've got my data turned off and paused my subscription (it will expire in the first week of Jan), I'll then resubscribe once I'm back in Canada.Despite my data turned off, I am getting text messages! I do...

why am I not getting data on my phone

recieving messages saying 1) I have used all my data 2)  am in the us 3) data is tuned off 4) I have changed My PlanI dont know how much data I'm supposed to have. It' not like I'm not paying  my bill as it's deducted from my cc every month

Question about amount charged if service is cancelled 2 weeks into the billing period

Hello,I subscribed to a public mobile BYOD plan on December 15, 2025. Since then, I have noticed that the quality of the call and data in the area that I'm in (Scarborough area) is not that great and I was thinking of maybe switching to another provi...

Winback promo

Hi. I left public mobile to another provider and received a winback promo which I could not access. I wan't to know what is in that promo so I can decide if I would accept that offer or not. I hope somebody can help me regarding this matter. Thanks.

Temporarily CA/US/MX Plan

I'll be vacationing in Mexico for 2 weeks and the new CA/US/MX Plan seems perfect for my need. I'd change to the CA/US/MX Plan for one month and switch back to my regular cheaper plan. However, some community members mentioned that you cannot downgra...

wheres my sim card?

Was supposed to be deliver by today Dec.29. I need it for travel tomorrow.

Whether Sim has been dispatched

Hello Community,After placing the order for Physical Sim and subscribing for the plan, Can we come to know in our account whether the Sim has been dispatched and what number has been allotted to me.Thank you

e sim

I upgraded to a new phone which requires a e sim. I do not have one and I cannot set up the new phone as it stops at the e sim process. How do I get an e sim on my old phone, current account?. 

how to redeem my points

try to redeem my points, but couldn't find the right path.

I am not getting the 6 digit code to login

November and December 2025/ credit .68 cents NOT CORRECT!

All My Monthly Credit Should Have $1.70 credit, since I’m paying with credit card monthly!…. Check the 2-Months and Add the correct-that I could see on my app public mobile!… talk again soon ******* ( ***-***-****, La Prairie, Quebec, Canada)

Usb tethering or turning on hotspot not working

While I was able to turn on hotspot once, my usb tethering connection from iPhone through laptop was not able to open any websites. Yesterday, when I looked to try once again, I could not turn on hotspot as it said to contact public mobile.1) how can...

Payment

I've been speaking with Mary regarding changing my preauthorized payment credit card number. I have NO CEL SERVICE at my location so the 6 digit code sent to the 729 number doesn't work. it is sent to my email and I have entered that code many times ...

Cs_agent

Hi violette, I had activated the public mobile with new number, can u please help help me to retrieve my original number 

VoLTE on Iphone 7

According to APPLE, https://discussions.apple.com/thread/251915898"We can confirm that iPhone 7 is compatible with VoLTE. Here's a guide with detailed technical specifications:"Iphone 7  support VoLTE, but publlic mobile turn it off?

too many payments

did an add on on dec 22 and 3 payments went through in error

Voicemail set up

How do I set up a voicemail and how do I remove a voicemail symbol from my phone?

I'm trying to activate an eSIM for my mother...

I'm super frustrated.  When I try to login to the support section on her phone, it opens a browser window and won't let her login - it doesn't refresh, so a ticket can't be submitted.  I tried from my phone but they won't talk to me because it's not ...

Cancel cell number ***-***-****

we are wishing to cancel our 2nd phone line service 

Phone stuck in 'Emergency calls only' after number transfer

My chat agent says the port is complete, and there are no issues on their end and is extremely unwilling to help me. I am able to send and receive texts, answer calls, but cannot make calls. My phone number is on the eSIM, and is set to the primary S...

Transfer Phone Number seems to fail

1. I used the Public Mobile to create an account & buy eSIM2. I submit a transfer for my Rogers Phone number3. 5 minutes after, I receive a txt from rogers and confirm my transfer request. I reply YES4. 95 minutes after, I received a Public Mobile tx...

No connection. Cancelled subscription, pending number

I have lost subscription because Tellus never charged money. As suggested cancelled subscription and activated new of course not same plan. Now I have stacked between subscriptions and says need transfer and can't transfer my number. Is that a joke?

Overcharged when changing subscription

Hi,  I just switched my subscription, and it appears ive been charged multiple times on my bank account, how can I get this fixed ? Thank you for your help  Chelsea 

Can’t activate esim

Registered over 18 hours ago, and followed all steps, but get an error saying “can’t activate eSIM”. Can receive incoming texts & calls, but can’t send outgoing texts or calls.

account says unauthorize.

cant sign into account it says unauthorize everytime i go to sign in.  this has happen multiple times now im gonna leave public mobile if i dont get help and have this fixed once and for all.