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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! How do I prevent auto renewals?

How do I prevent auto renewals I don’t see no option and also I want to transfer my plan to a new sim with new number how can I do that?

MaddyS116 by Great Neighbour / Super Voisin
  • 288 Views
  • 5 replies
  • 0 Bravos

Resolved! Number Porting Issue - No Incoming Calls

I am unable to receive incoming calls after initiating a number port into Public Mobile. I responded YES to the SMS to initiate the port. Please send me the porting team number.

GJP0 by Great Neighbour / Super Voisin
  • 200 Views
  • 3 replies
  • 0 Bravos

Resolved! CS_Agent

Need customer support agent my phone number did not transfer and i have a nee number

Lynfreake by Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming

If I buy a roaming add-on, can I call (voice) from Hawaii to North Carolina?

JohnnyB1 by Good Citizen / Bon Citoyen
  • 447 Views
  • 10 replies
  • 0 Bravos

Resolved! Boxing week deal current customer

Hi, I'm a current customer but saw the boxing week deal (29$/month for 30gb data) is significantly better than my current 35$/month for 3 gb data. Is there a way to match this as a loyal customer or do I need to cancel?Thanks,Kim

kimfm1 by Great Neighbour / Super Voisin
  • 662 Views
  • 10 replies
  • 0 Bravos

Charges I do not recognize

I have a few charges I do not recognize.  On November 27 I have a charge of 17.25.  In September I was charged 3 times as opposed to 2 (34.50, 39.10, 24.15)

Molly5 by Great Neighbour / Super Voisin
  • 133 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting number from prepaid to monthly plan

Hi,I was wondering how to upgrade my son’s plan from prepaid(PM) to the monthly plan ? He is underage so he legally cannot get a plan to his own name. He needs  more  data and there is a boxing week sale.  How do I switch my son’s plan from prepaid  ...

RezaTay by Great Neighbour / Super Voisin
  • 220 Views
  • 2 replies
  • 0 Bravos

URGENT! My phone was stolen, and I can't access my account

My public mobile account was originally my mom's, and she eventually transferred it to me. When she did I changed the passwords and the email and credit card. I didn't login for a long time but for some reason I can't access my account now, no matter...

Shiv72 by Great Neighbour / Super Voisin
  • 270 Views
  • 6 replies
  • 1 Bravos

How Long Does it Take to Get Help ?

I have submitted a ticket yesterday but have heard nothing.I am not receiving calls nor do I see any record of calls in the call log.I have spent time with Apple and done diagnostics and there appears to be no problem with the phone.I have reset netw...

frogmeister by Good Citizen / Bon Citoyen
  • 417 Views
  • 12 replies
  • 1 Bravos

CS_Agent

Hi, I wish to switch my current 3g plan for a 4g plan for 4 gigs/month, as there is a boxing week sale. If I can't switch because I am a current customer, then I may need to switch providers to access a better plan. Any help would be appreciated.  

Brent_ by Great Neighbour / Super Voisin
  • 314 Views
  • 5 replies
  • 1 Bravos

Loyalty

Have been with Public mobile for a long time. I get 40GB for $34. Now I see new subscribers getting 50GB for $34. Why cant loyal subscribers get the same, if not better?

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JDBlue1966 by Model Citizen / Citoyen Modèle
  • 569 Views
  • 7 replies
  • 3 Bravos

Resolved! Public Points not giving me right amount.

Hi, I am just wondering why I got 1.20 Points instead of 1.70 points. Does it have to do with me changing plans? I just joined Public Mobile on Black Friday $34|20GB plan and it gave me 1.70 points. When I saw the $34|40GB Plan, I chose it for my nex...

facs1 by Great Neighbour / Super Voisin
  • 277 Views
  • 5 replies
  • 0 Bravos

Can't port out

Hello there!Does anyone know how to contact public mobile by phone?I’ve been having trouble porting out for five days now, and nobody has responded to my ticket yet.Thank you very much!

takyanyim by Good Citizen / Bon Citoyen
  • 271 Views
  • 7 replies
  • 0 Bravos

Roaming

Is Roaming available for South America?  If so, how do I ensure that I don't incur Roaming charges?

Gregjc1 by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

Unsubscribe

Just wondering if anyone might know this process.Seems difficult to find this in the System.Any tips please advise,Thanks.

Sparky11 by Great Neighbour / Super Voisin
  • 180 Views
  • 4 replies
  • 1 Bravos

subscription not activated

i was with telus prepaid and transfer to public mobile when finish activation i got this messageSUBCRIPTION NOT ACTIVATED ; some one can help me to solve this problem 

jasintha2019 by Great Neighbour / Super Voisin
  • 198 Views
  • 4 replies
  • 0 Bravos

My subscription fee problem again and wait for 1 month

At the beginning of 2023 December I wrote my request to Public Mobile and they said they will solve my fee problem and I provided my information to them and now I still didn't get solve. Last month when I changed my subscription to a lower price and ...

uncertain6 by Good Citizen / Bon Citoyen
  • 231 Views
  • 5 replies
  • 0 Bravos

Incoming call issue new user

"I moved my phone number to Public Mobile, and the transfer was completed successfully. However, I am unable to make calls, although I can receive them on my Public Mobile device and use 5G data without any issues. Even when I switch back to my previ...

pm_user_2024 by Great Neighbour / Super Voisin
  • 305 Views
  • 8 replies
  • 0 Bravos

Suspended account when there is proper available balance

My account has been suspended. There is enough in my available balance to cover it and there is a credit card pre authorized for payments. Yet I was still suspended. Why? Please help me fix this. I can’t get a hold of anybody to help. I don’t want to...

Alizabeth1 by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 0 Bravos

Resolved! Account number wrong while changing plans

I was told that my Account number is incorrect from Public Mobile when changing to another plan, but it’s the right account number. What do I do?

Ary_ by Great Neighbour / Super Voisin
  • 372 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment Issues

My bank doesn't support online shopping... I've been able to use prepaid Mastercards as payment which has worked... I've been changing cards and can no longer do that. Help!

Yanni_boo by Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 0 Bravos

boxing week plans

Are the boxing week monthly plans permanent forever? For example 4g speed for 29$ per month with 30 gbs of data will last for how long? is it forever?

619316 by Good Citizen / Bon Citoyen
  • 340 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming not working

Happy new year to all,I had purchased US roaming plan on December 29 before departing from GTA. It has not worked throughout our drive to Orlando (very inconvenient). Support article suggested to DM @CS_Agent  and I have been trying to reach @CS_Agen...

AtharSyed by Great Neighbour / Super Voisin
  • 535 Views
  • 5 replies
  • 0 Bravos

US topup refund

I have a US topup , but I can not find in by account. and can I use it for bill payment , and How it work.

happ1234 by Good Citizen / Bon Citoyen
  • 252 Views
  • 4 replies
  • 0 Bravos

Resolved! Switch plan

if you switch plan , do you lose your free promos such as 2 gb data and 500 min international calls

Sizzlerman24 by Great Neighbour / Super Voisin
  • 283 Views
  • 3 replies
  • 2 Bravos

Resolved! Multiple issues after activiation

I joined PM yesterday morning. After e-sim activation, I started having multiple issues with PM service.1. I couldn't call or text first and then started working late last night. But, I checked with my previous carrier and I found that they continue ...

seven_sy05 by Good Citizen / Bon Citoyen
  • 810 Views
  • 19 replies
  • 0 Bravos
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