Community

e sim activation

hello, i have public mobile on my kids phone and did not realize payment had lapsed. Temporarily deactivated account. Could not make a payment to reactivate so purchased e sim and made monthly payment to get in again. now it does not let me port the ...

I need 2025 statements

I need my 2025 statements from January to December.Chatbot asks me to seek help here as there are only 12 trailing month statements availble.

verify me and please swap my new sim to current number as i have lost phone

hi, i have lost my phone and i opened a chat previously where they asked me to verify myself. i did and they have not responded yet. here are the details to verify me and ask me what else i need to provide- 

Why is calling today April 22 2026 not good. Eithere takes forever to actually call or call fails.

phone number availibility

i had phone number with you before and now it is deactivated. i want to activate again can you please tell me is my phone number is still available 

NEED HELP

Hello- I have tried for two days to try and get into buying ADD ONs but I cannot get past the page that wants me to Re-activate the account. When I put in my SIM number it says its wrong. Same on the APP. I have a SIM , it is valid and I am using my ...

talk to agent

Would lie to be contact by an agent per email.  Phone lost and need new phone and cellular number

SMS Not Sending Or Receiving After eSIM Activation & Virgin Plus Port

Hi everyone, I need help with an issue after switching to Public Mobile.I activated an eSIM and transferred my number from Virgin Plus. I received the porting confirmation text from Virgin and replied YES within the required time. My Public Mobile eS...

Hello

my esim is not giving me internet and i cannot place any calls , its been working perfectly since i had it but today suddenly is not working anymore. is installed corectly so no worry about that. pls send me a new sim card or make it work.

8UM1 Meessage

Getting recording saying call not be completed when attempting toll-free call

REFUND

I ordered two sims card, first order was error so I made second order it was also error. You charged me for two sims but I have not received anything!

cannot call 1-8xx numbers

I can call local numbers and long distance numbers, but I get a response that my call cannot be completed when I try to call a toll-free number like 1-8xx-xxx-xxxx.  ????  I have a 3-country public mobile plan

No service

Why can’t I connect

Returning from Overseas and no service?

Has anyone ever turned off their PM esim when traveling overseas (e.g. Europe) and turned it back on upon return, only to find that their phone can't connect to any service? I haven't been able to connect to make calls or text or get data consistentl...

Want to downgrade a plan

Hi, I'm looking to downgrade one of my plans, bluntly put, I just don't need that much data anymore and haven't for a while. Figured I'd get one of the bare bones plans since its a "second line" but they aren't visable to me in my profile or on the w...

Frustrated

My husband and I signed up at the end of March for the sale that was on for the Canada, US and Mexico unlimited calling and data, along with 80 GB of data for the month. It took PM over a week to get his phone switched over so that he could text and ...

Paying my bill

Public mobile says I am charged 30.00 with taxes, etc included.  Then I am billed 5.60 more on my credit card.  When I logged into my account I have no extra fees added.  I just also changed from a 20 GB plan to a 5 GB plan 1 month ago

eSIM

@CS_Comms  @CS_Agent I tried to install my eSIM through the QR code and was unsuccessful.

ESim incompatible

I placed an order for services, checked to be sure my phone was eSim compatible first. The charge went through but now it's saying my phone is not compatible. It's an S20 Ultra. When trying to place a ticket, it asks me to login. When attempting to l...

Number transfer problem

Im experiencing issue transferring my number to public. Right now I can use internet, but I cannot text and call. Seems like the text and call is still associated with old carrier. 

refund Request

This is the most glitchy and difficult support system I have ever experienced.My problem is that I was attempting back in January on the 24 to sign on to Public Mobile for myself and my wife at a cost of 22.40 for each of us. We never eventually acti...

Koodo

I ordered a SIM from public mobile but received a Koodo SIM that says not valid during activation

No Limits ?

Hey all I haven't posted in a while but I have an unlimited plan and that I just feel so much more comfortable when I have that little bit of data I'm just in case Basically I'm just making a suggestion and ask him for your support like that they wou...

Phone Calls

Hey, I'm having trouble because my Samsung S10 is not able to call or receive any calls. I have unlimited minutes so I'm not sure what the problem is. 

verification phone number is wrong and can't remove it

I switched my phone number a few months ago. My profile is updated to reflect my new phone number and the old one has been removed. When I try to log in to my account, I'm prompted to receive a text to the old number. I see other posts in relation to...

Re: Failed phone number porting from PC mobile to public

Can you send it to me as well. Having the same porting issue