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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Double charged

Helloi was just double changed on Jan 22 on my credit card, need to get in touch with accounts to have this corrected

Upgrade Subscription Plan

Hello, I like the $24.00 4GB plan under 4G, but I am currently registered for the 3G 1GB data plan for $24.00. How can I upgrade to that offer from my existing plan?Thanks!Emal

Voucher/scratch top up cards

Hello, Where in Toronto can I find and purchase top-up scratch cards to add credit to my PM balance?

Monthly Plan

Hi I hope you are well. I'm received a text message on an offer to change my monthly subscription. I responded yes and was advised the change would take affect my next billing date which is today. I logged into app and I don't see change reflected un...

Can not connect to 5G

Hi, I subscript 5G plan and effective today, but after this switch, I can not get connect to internet. no net work connection now.Could you please provide a help.

Need to Resubmit Port Request to Roger

My port request failed, called rogers and they said PM has to resubmit. they would not do so on my request. How do I get PM to resubmit my request.

Deactivate sim

Pls help me the deactivate the sim using the number because it was my used it and jow shes back to my country last sept and it keeps on charging my credit card.please please help me.

Cant log in.

It’s a continuous loop! I enter my email and correct password. I get the code and enter it and it loads and asks me to log in. I’ve tried through the website where I get a “forbidden Ai” code. The app is no better. I just want to buy another SIM card...

Cancel phone number and plan

Hi there,I would like to cancel my phone number and its plan because I am going to another country. Could you show me how to do that?Thanks a lot!

EXTRA CHARGES ON MY VISA

My bills are auto paid monthly. On 12/9/2023, My son asked me to pay his outstanding balance of $8.96 with my Visa. Jan 3, 2024 a charge came in for $33.60 which was for my son's phone as he forgot to remove my banking info (which was fine) and my ow...

Change Number of Rings on Samsung Phone before Voicemail

Hi,I tried dialing the numbers on several previous posts to change the number of rings on my Samsung cell phone but it keeps defaulting to the 5 rings even though I set it for 3 rings (15 seconds). As an example, I dialed (from Great Neighbor):**61*...

Resolved! Text messages about renewal

Several months now I stopped receiving text messages reminding me my renewal is coming due. I get other spam messages from public mobile, but not the ones I want to receive. Any ideas to fix?

I am sad

I moved from Bell to public in early December. I brought the number I was using in Bell and I was using it well. But suddenly my number disappears and a number I don't know is registered as my number. What happened?

Mobile app not allowing Log-in

Hello, I recently opened an account but have yet to be able to log into the mobile account since opening it. After setting my phone up, etc., I was logged out. When I try to log back in, I enter my info and click "log in", it loads, and then returns ...

Did not received 4 sim cards ordered Dec 28th 2023.

I bought 4 PLANs for my family around 30 days ago. You guys were supposed to send USIMs for free, but you haven't even received 1 USIM yet.I hope you solve this problem.I live in NS.

Not registered on network

Bought a used samsung A21 from best buy for my dad, when trying to call or text, it says not registered on network. So I did the usual stuff like reboot the phone, take out the Sim card , check if the phone was blacklisted and so on. The new Sim card...

Resolved! Plan length

I just got the 5G 50 gig at $35 a month plan. How long is that good for, a year 2 years?

Did not recieved 2 sim cards ordered about 3 weeks ago

My visa card was charged for 2 sim cards which I have not received yet. I have convinced 2 of my friends to join public mobile but we need the sim cards to do it.

Phone sucks

I have the USA can plan with 40 gigs of memory. I am connected to T-Mobile through you guys. The service is terrible. Takes a minute for a call to connect.

Limited time offer through TXT message

I received a limited time offer on Jan 12th for an upgrade to 10GB of data @ 4G speeds, for $29 a month. The offer expired on Jan 14th, I was wondering if it's possible to still get this deal?

International calls

I purchased the plan of 300 minutes international calls but still not able to make one.

Resolved! $24 plan

Hi is there any agent will help me change my plan to $24 plan thank you

Resolved! Accessing My Account

I'm just looking for a clear link to my accounts page. Prior to their new branding / website updating, it was already confusing there were two different accounts between My Account and My Community. I don't know why they don't consolidate. Then since...

No connection, bills paid Jan 4th

I am unable t make or receive phone calls today, just started this afternoon. Bills paid on Jan 4th.. what’s the issue..

Resolved! No confirmation email

The eSIM card would not download properly and I did not receive a confirmation email with a QR code. I’m now stuck with a phone that isn’t on any network. Does anyone know how to fix this?

call and text incoming problem

Have had same phone and service plan for many years. yesterday the phone stopped receiving texts or calls. can text and call out. public mobile activity logs show texts

Resolved! Lost sim, want to use old phone number and plan

I list my phone and public mobile sim. How do I transfer my old phone number and old plan to my new sim... I'm totally confused .. thanks

Re: Incorrect IMEI during activation

Hi Can I get that number as well?I received a mssg from Freedom Mobile that my port in failed. (I provided my IMEI number). I've tried Customer Service chat but it doesn't cover this. I have my old customer number from ChatR.

Resolved! Locked out of account

My grandmothers phone is lost and we can't access her account to cancel service. the two factor id only sends code to her phone number which obviously we can't access right now. How do I get access to cancel her account?

Resolved! Refer A Friend

I just activated a friends sim for Public Mobile and didn't see where to enter my refer a friend code. The sim was activated, how can I now get the refer a friend credits?

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