Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My phone has been stuck on SOS since Thursday evening and I’m still waiting for an agent to reach out to me. mom also unable to log into my account. It is saying an unauthorized message. has anyone else had this issue?I have tried multiple times rest...
I am trying to change my bank account information. I lost my bank card and when I got a new one I forgot to change my information, which caused a disconnection and now it will not let me access my payment method to update. PLEASE HELP!!!!
Hello, I have a friend who want to come public mobile (as new customer). Please how can I book or negotiate a particular plan for him ?Thank you by advance for an answer.Djim
Hi there, Anyone else had issues with CS agents while trying to resolve a service issue? I think I've been ghosted mid way through attempting to resolve an issue. Ugh!!!
Last month, I received a text saying I could get 4G 3GB plan for $19 (instead of 1GB for the same price). I answered YES1 and got a confirmation text saying that it would be added to my account, but a new month has started and it is still not there....
How do I hate thee? Let me count the ways. Days to get my eSIM figured out No ability to switch to Wi-Fi calling Absolutely infuriating process to try to get any help or any responseA system that asked for two factor authorization, even though I’ve a...
I need help to activate the eSIM. When I purchased the eSIM, it said my phone was eSIM compatible when I entered the IMEI. Then, when I went to the app to activate, it said it was not compatible
Can get and receive texts, but don't receive and can't send phone calls. I've tried everything the Internet suggests and checked my phone's IMEI (Public Mobile says it OK) don't know what to do.
I've been trying to get help through a ticket since last night. I need to pay my bill but I'm currently on a 50% promo. When I go to pay my bill it wants me to pay the full amount? The promo isn't being applied? Support agents aren't helping. Just a ...
Is there a way to reopen a closed account I am this persons neighbour and know she did not know about the problem with notices due to illness and not using her cell phone (she has a landline). She is in the hospital now (in her 80's) and would li...
I had a perfectly working physical SIM (Public Mobile) an active account tied to it for personal use. I purchased a ESIM (Public Mobile) to set up for business use. Public Mobile did not give me an option to set up a new account for said ESIM. Instea...
Hello,Thank you for your previous reply. I am following up because the issue is still unresolved.The problem appears to be that my personal phone number was placed onto my father’s phone/account, and my phone should have my own number active. My fath...
Hello, I changed from the $40 5g plan to the $40 75g plan. It still says I have the 5g plan and says I used all my data all ready. I have no wifi where I live so I depend on data. I’m really frustrated as there’s no actual customer service to speak t...
today my service stopped working which I didn’t understand because I have automatic payments on, when I checked online it’s said my subscription expired and I need to change it which is fine I picked another but now it won’t except my card which has ...
Hi. Just want to lower the amount of rings my phone makes before voicemail kicks in. My phone is ringing 13 times. I want it to be 5. Thanks in advance !!!!!!
HiI subscribed to Public Mobile in January when the deal for $20 monthly was on. The account is being used by my child and he's just told me that he's not been able to make or receive any calls since March. I logged into the account and it says "Your...
Hey all. I posted this 2 weeks ago. It was flagged as "spam" and blocked. Received zero replies. Public Mobile support has been unable to provide a resolution. Hopefully somebody can help me out here. Thanks in advance I have a CAN / USA / MEX plan. ...
my old iphone SE when transferring to my new iphone SE is showing SOS only and will only recognize my very old carrier Rogers. Should I get a new sim card? or an esim? And when i try to order the sim card it tells me my address is not the correct one...
Ive been a PM customer since 2018... Phone/plan has always worked well.. yesterday although the phone is working I do not have any data access.. I am on auto payment so that shouldn't be the problem. When I log into my account it is like I do not ha...
