Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone uses eSIM has water damage. How do I xfer eSIM to new phone. Can I do it online?
Hi, here's some info:phone: Motorola G Fast - https://www.gsmarena.com/motorola_moto_g_fast-10286.php Today I noticed that I couldn't call a 1-800 number. I got a message telling me that the cellular network is not available. When I checked if I wa...
I set up mine and my 2 teenagers numbers and my kids try to call me and it tells them my number is unavailable or it rings in their end but not my end I can receive calls on my number and I can call out on my number but they are having issues
As you can see, 7 seconds 'outgoing call' to my voice mailbox...The funny thing is - I did not call it... Any reasonable explanation why do I see that? And similar 'outgoing calls' occur every few days.I Never call my vmail (neither from mobile nor a...
Hello,I made a payment of $19 to my account and wanted to change my plan today. I originally wanted to get the $20 plan with 3GB but it disappeared and doesn't show anymore on the change plan options. So, I chose the $19 plan but my payment went thro...
I accidently connect a number that is 1 number off of mine and now I can't even access my account to change it.What do I do????
I need a receipt for the service I received in 2025. Unfortunately, I cannot log in to print the receipts, presumably because I had to transfer my phone number to a different mobile provider. Thanks!
HelloI am unable to make calls outside of Canada, despite having the can/usa/mex plan. Keeps telling me im out of minutes when i try to call even to the US. Can I please get some support to have this resolved
I had this Public Mobile number 647-xxx-xxxx for many years. I just found out that it was deactivated. I'm trying to activate it.Thanks
Hi I was just curious if there was anyway to permanently banning a number from calling or me calling them through the provider. Since blocking doesn't seem to help me much.Thanks
I just logged into my PM account and noticed my $15 plan become $19 plan without notifying me at all.Has anyone encounter this?
Are there any alternative Canadian mobile service providers with functional online help?All of my attempts at updating my credit card information become stuck in endless loops on multiple screens even after being recognized following my login. Never ...
Hi all,I forgot which email address was used to register the account, so I selected "Forgot email" on the login screen. After entering the correct phone number, it showed a message saying, “Please enter a valid phone number registered to your account...
I am out of the country and tried to get a new canandian number, but because I can’t verify it I could get into my account to speak to anyone or cancel, can someone help! Thank you… I need one; a refund for the sim I could never use and two; to cance...
my phone service was suspended because the card on file had to be replace. I put in a new credit card ion the payment method but my service has not resumed. my subscription is renewed today. why hasnt my service resumed
I have a older plan ( $ 25.00 a month plus tax ) and I thought I had 2 tiers of data on that plan but I just looked at my profile and it says I have just 1 gb and I am over my data usages all ready and I have to go till July 23 . Does anyone know...
I just signed up for Public Mobile a few days ago, and it says I have already used 7.25GB of my data, but when I look at my usage history it's no where even close to that. What's going on here?
Format my phone and now it's saying I have no Sim. I've been a customer for months. Pls get me connected again
Many customers frequently need to call friends and family in Bangladesh. It would be highly beneficial if Public Mobile could include Bangladesh in the 500 free international long-distance minutes. Adding this country would greatly enhance the value ...
I'm using a new.phone. My friend's public sim card have VoLTE available in my phone, but mine doesn't work.New sim tried, not working.I was suggested asked cs help to reset, but tech team just simply said my phone is working.It's crazy confusing how ...
I have been having problems for the last 2 months. I used to be able to connect anywhere, and never had any issues. Now my phone won't work in certain areas of town (Hamilton Ont). The cell tower map seems fine. I don't get it.
If I need the code to finish activate Sim number where can get the code sent to new number ?????
I have been using this phone for more than 2 years. Since friday, i am not able to make or receive calls. However, I am able to send and receive text messages. I have not changed my phone. I have restarted my phone a couple of times.
Hello, I am new here.Some public mobile plans include.. "Unlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messaging" .. is that essentially FREE ROAMING? does that mean that, if i travel across Canada...
I’m assuming because I can’t confirm my identity with the Confirm Identity SMS? Caught in a loop. Need help. It’s been 2hrs so maybe it takes time to port the new number? I can make calls.
I’ve already paid And got a step 606 in activating my SIM however it does not activate and I’m unable to contact support. Please just give me a number or something. I can just get in contact to and talk to a real human and sort this out, very simply
I subscribed to a plan today and chose activate the subscription by choosing the number transfer from other provider. No matter, how many times I try, I never receive the transfer confirmation message from my other provider and I am unable to contact...
I am currently on a plan that is 15.00 per month and would like to do a lateral change to an upgraded (updated) plan for 15.00 per month. I have accumulated many free bonus add ons and if I switch to a different subscription, will I lose all the fre...
Heloo,I would like to have the link to buy the refill vouchers online and not in store.Thank you,
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