Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How I replace my stolen SIM card and transfer my phone number to a new one?
Is there any add ons with public mobile that I can use internationally, specifically Europe
I am trying to call 888 and 877 numbers in the USA but am not able to 'the number you have called cannot be completed as dialed'. How can I call these? Do I need to upgrade my plan? I am in Canada
Phone stolen can’t remember my password to public mobile and Gmail I have no idea what to do@CS_Agent
i subscribed on the 26 Feb 2026 to get the 20$ /60GB for 2years but unfortunately, my sim card arrived after 10 days and i could not switch my number to public mobile since the other service provider charged me for that month. my question is can i s...
I have a plan with 50% off for 2 years but when I go to make the payment it is for the full price no discount
Auto top up failed, now I'm getting error in pricing and it's saying i need to pay double the cost. Am on the 50% off for 2 yrs with 60/month plan supposwd to be payint about 32 after taxes already have sent message to CS but currently don't have ac...
I can't find a "Suspension of Service option"
It’s been almost 24 hours and I cannot get texts or phone calls. Phone says SOS.
I can't access past invoices/bills for my public mobile account. I cancelled service due to needing a new device, but plan to come back once off contract. Can this please be helped?
Anyone else having a issue getting agents who understand a issue and actually help? Backstory: (screenshot of plan)I was force switched from the old unlimited talk/text only plan to the $18/month unlimited talk/text w/1gig plan. Since the force I los...
I'm REALLY Frustrated....I've been trying to have this corrected. Why does my phone say I only have 1 GB when My Account and subscription say I pay for 20GB. I believe YOU have to correct this!
I have a UA, Canada, Mexico plan but I can't call US numbers. What is going on?
On my app the payment amount required is correctly reflecting as 11.30. However, there is no option to make a payment. When i login on public mobile website, the amount is reflecting as 33.90. Please fix this so that I can make a payment and resume s...
I am not a Public Mobile customer. I want to buy the $23 4G plan but when I make an account it shows $50 5G.I want this plan:It shows this for checking
Hello,Having trouble location a guide to transfer eSim from an old iPhone to a new one. Looking for assistance please. Thank you.
Hi,Does anyone know how to clear off the pre-selected subscription plan after signing in? I didn’t select this plan at all since beginning but the only option available is to continue further and activate the unwanted plan. Thank you for your reply...
why do I keep getting texts that say I used 75% or 95% of my data when I know it's not true because I check my account and I'm not even close .
Why am I got billed today for $11.50 for Automatic TopUp?Can someone explain this to me? I don;t think I signed up for Automatic TopUp and I don;t believe I have exceeded my data limit. I also cannot find it online that data usage.
hi, I registered my number and attempted to pay using one email, but it didn’t work even though the payment went through. I had to pay again using a different email. I would like a refund for the first payment.
How do I cancel subscription for someone who has died? I don’t have access to his account. Tried chat and it sent me here.
I have not activated my sim and they said they would refund my money after cancellation but instead got charged for the next month and no refunds yet
My account has been suspeneded for no reason
Hello,My Husband has permanently lost access to the email address he uses to log into Public Mobile. How can he reset the email associated with his account?Thanks
I got a public account for my mom while she was visiting, now she’s back in the UK and when I try to access the account it sends a a code via text to her that she isn’t getting as she doesn’t have service in UK. Is there a way to get eversafe code se...
