Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I try to change my plan on my old one but I can not, Ido not need Data, Could someone help me?
Unable to log into the app to complete the activation process. Keeps sending codes to email, I enter the code and it takes me back to log in screen. I’ve tried several times without success.
My phone is stolen two days ago and I canot login to my account to put it on hold because I needs two step verification both email and sms OTP. How I can put my account on hold when I have no access to my phone?
Hi, I have never seen 5G sign even the contract is 5G. Always shows LTE. Also I noticed that I receive the error when sending message to people who has androids, so it unable to send messages to them. Please look into it and fix it.
Whenever I pay, I login on my phone and it will not allow me to assign a number to my Sim card or port one. When I click help and try to click the link to sign in when I'm already signed in to send me to a different sign in off the app it wont sign i...
Hello, how can I cancel my plan? I am traveling overseas, and won't return to Canada for a while. Since I can't use my Public Mobile number overseas, I cannot login to my account to cancel the plan. Can someone give me some help to cancel the plan? T...
The eSIM failed to activate, did not receive the email with the QR code to try the eSIM again. I have no cell.
Hello. I have 2 phone number with public mobile and recently I changed payment method and now one my phone number is not active. How can I solve this problem?
I got locked out of my SIM card on my phone and I have no idea how to find my PUK number
Need to talk to an agent about getting my account back
I just switched lately and since switching I cannot enable RCS. I have an issue that it says RCS chats have been disabled by your carrier. I have a pixel 7 and I had it working before. I have tried enabling and disabling, restarting my phone. Data wo...
I currently have a 1GB subscription for $25. When I scroll through plans I can get the 4GB of data for the same price but it is not an option when I am logged in. How can I change to the 4GB subscription from 1GB? Thanks
Hi, when I created my account, I entered the referral code, but I didn't click 'Submit' for the code. Can I retroactively add it? It's ******[Updated by softech: Referral codes are not allowed to be posted]
The eSIM failed to activate, did not receive the email with the QR code to try the eSIM again. Can not log into account because the verification is through a text message and since my previous provider closed our account I have no cell. I added my bf...
Price of I GB
Hello, sorry if this was asked before. I have the Canada -US- Mexico plan and am taking an Alaska cruise in September. Wondering about phone and data service included with my plan while I am at the ports (Ketchikan, Juneau, Skagway). And what do I ne...
Need hlep
Hello everyone,I found this plan listed as an option in my account but I'm not sure if it is a 3 months plan with 9 GB included for all the period or each month as there is no mention that it is a 3 months or 1 month plan, also no mention for how the...
i need to call urgent to couple toll free numbers but none of them are going thru...even i rebooted my iphone but didn't work
I have a Quebec 514 area code number and have moved to Alberta, I want to keep the same 514 number. I saw some older threads(2019) saying this is not possible, has anything changed since? Thank you!
Id anyone aware of what of $10.17 charge may be ? I am on a monthly plan and was not expecting this charge. Instead, I made a referral and was hoping to get the $10 reward which never really showed up. So, submitted a ticket and got a vague response ...
Hi, I'm trying to help my husband who is a Public Mobile customer (long time) update his payment information for his new credit card with PM and having great difficulty.Firstly, I've set him up with PM online with his email and PW, but when I add his...
I was chatting with someone yesterday and haven't heard back. My new sim card in my Iphone x won't work. It still says SOS after a fair amount of trouble shooting. What do I do next?
Hello,Is this supposed to be the way a free month appears in one's account?I did subscribe for automatic payments but I would not consider automatic top ups to be something I subscribed to if I was not to get billed.
Hi, if I port my number to other phone company and stop using the public’s services, where do I cancel my auto pay option? Can’t find it anywhere on public webpage not even from “my account “
How do I add data to my plan?when I use the app and shop add ons I only see US roaming data. I want Canada
I was try to lock my SIM and into issue. It got blocked. How do I obtain a PUK from my carrier to unlock it?
I cannot get codes sent to me via text for verification with my bank … ?? Any ideas, I own an iPhone 11
