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Forum Posts

Refund for unused months

Hello, I've had pre authorized payment for over 1 year in 2021 while I was away from Canada and not using my service, is there a way I can get a refund on that?

Eiji by Great Neighbour / Super Voisin
  • 124 Views
  • 5 replies
  • 0 Bravos

Resolved! 4G plan

I signed p for 4G plan. but still shows lte.

Deepan by Great Neighbour / Super Voisin
  • 160 Views
  • 7 replies
  • 0 Bravos

Resolved! Find My People Doesn't Work When Data Runs Out

I got this phone line for my son, for emergencies and to know where he is when he goes out biking/rollerblading with his friends. I only got the 250 MB deal, so he went through the data within a couple of days. Now, I can't locate him using Apple's F...

RAINBOWBRITE by Good Citizen / Bon Citoyen
  • 134 Views
  • 7 replies
  • 0 Bravos

Unable to receive text messages for two-factor authentication

Hi all, I've been having issues receiving any texts for two factor authentication on any of my accounts that have this phone number. I recently (Oct 9th) switched to Public Mobile and have been very happy with it aside from this issue. My number was ...

omarissa by Great Neighbour / Super Voisin
  • 158 Views
  • 6 replies
  • 0 Bravos

Resolved! Credit card payment

We have a new credit card with the same company. Does automatic payment just switch over or do I need to give new credit card number. I don’t want to give this if the site isn’t secure. Thanks, judy

JudyHara by Great Neighbour / Super Voisin
  • 91 Views
  • 3 replies
  • 0 Bravos

Resolved! iPhone XR SIM Card/PUK Locked

Hi, I was messing around with my iPhone settings (something I probably shouldn't have done) and wound up (seemingly) locking myself out of my iPhone. I am getting the following prompt: Unlock your SIMSIM Card PUK LockedEnter Puk for SIM Card I bought...

cs3682 by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos

Resolved! Email block and forgot password

Hello, I forgot my password and my email is blocked, I cant have access to my account so I can make a payment.

CarloP by Great Neighbour / Super Voisin
  • 120 Views
  • 5 replies
  • 0 Bravos

Resolved! Forgot email

Hi, I forgot the email address I used to set up my son’s account. How do I find what email I used

tuttyfrutti by Great Neighbour / Super Voisin
  • 177 Views
  • 4 replies
  • 0 Bravos

Cancel my account

I am out of the country in Mexico and would like to cancel my account ,my PM number doesn’t work in Mexico. I can not log onto my account starting with user name , I am not receiving the 6 digit code to reset my user name or password . I would like t...

Puerto22 by Great Neighbour / Super Voisin
  • 290 Views
  • 5 replies
  • 0 Bravos

No service

I just registered my new sim and have no service. I cannot reply to my previous servers email consenting to transferring my new number amd cannot sign in to my new account. I have not received a confirmation email from Public Mobile yet either

Marg1266 by Great Neighbour / Super Voisin
  • 91 Views
  • 3 replies
  • 0 Bravos

payment issues

My Visa Debit is brand new and i triple check to make sure everything is right. They wont take my payment. keeps saying something is wrong but all the info is right AND the card works on amazon so i know its not the card. going to move to another com...

blanchj4 by Great Neighbour / Super Voisin
  • 126 Views
  • 7 replies
  • 0 Bravos

No Service Error Message - Toronto, ON

At around noon today my service lapsed and now my phone shows "No Service". It doesnt seem like there are outages in the area - anyone else having that? Tried restarting phone a few times, taking SIM out, and changing from LTE to 3G. Still showing "N...

Shelby4 by Good Citizen / Bon Citoyen
  • 241 Views
  • 11 replies
  • 0 Bravos

Resolved! Promo data not working?

Spoiler (Highlight to read)https://snipboard.io/jUNGsp.jpg https://snipboard.io/jUNGsp.jpg I just used my plan's data, however I have a promo for an additional 2GB. This would be fine if I could use data, but it's not working. I have a $37.50/mo plan...

TurboTiberium by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Bill account number

Hi there, I would like to have my Bill Account No. pls, thank you.And wondering if you have other methods to reach other than dialing #611 and email, such as : customer service line Thank you

PublicUser00 by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Resolved! There are outgoing calls in usage history which I don't recognize

Hi, I was recently going to the country where Public Mobile does not offer roaming, my phone was with me as I was using it solely on wifi. After I came back I wanted to check out new 4G plan, logged onto self serve portal and noticed there are outgoi...

winamp by Great Neighbour / Super Voisin
  • 123 Views
  • 3 replies
  • 0 Bravos

Email Verification Process

I cannot access my email to retrieve the verification code. How can I change the email on file?

NNF by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

Resolved! 3G vs. 4G plans

I have a couple of questions about the promotional text re: switching to the 4G plans. My family has the following plans:Me: $35 - 3G plan with 3GB of data17 year old: $35 - 3G plan with 3GB of data + 2GB for life of plan16 year old: $15 - 3G plan wi...

vicki41 by Great Neighbour / Super Voisin
  • 269 Views
  • 5 replies
  • 0 Bravos

Wrongly charged

I never opted for auto-recharge and unfortunately I was just saw my account was recharged 20mins ago. And the worst case is that the mobile data is displaying 2.38gb used at the point of recharge. This is unacceptable and please I need a refund of my...

Chibuzo by Great Neighbour / Super Voisin
  • 90 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards

The last two friends that I signed up (Anita xxxxxxxxxxxxxxx & Ralph xxxxxxxxxxxxxxx) I did not receive the Reward.Has there been a change to the policy?Keith

kg3 by Good Citizen / Bon Citoyen
  • 104 Views
  • 4 replies
  • 0 Bravos