Payment not being processed

[ewitsme]

I am a new customer to Public, I set everything up and went to pay and it said my payment could not be processed. I had the same issue with Koodo after I had to replace my old visa-debit card, that’s why I wanted to change companies. Am I being black listed from Telus? Why might this be happening? My card works with literally everything else but phone companies.

[eddieO]

@ewitsme I would open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[computergeek541]

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@ewitsme wrote:

I am a new customer to Public, I set everything up and went to pay and it said my payment could not be processed. I had the same issue with Koodo after I had to replace my old visa-debit card, that’s why I wanted to change companies. Am I being black listed from Telus? Why might this be happening? My card works with literally everything else but phone companies.

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Koodo and Public Mobile are both brands owned by Telus.  By any chance was chargeback/payment dispute filed at Koodo?  If that happened, that could explain why Public Mobile is refusing to accept your payment card.