7 hours ago
I am in eastern ontario, east of ottawa.
For about two weeks, I have been have absolutely terrible service. I have been with public for almost 6 years, and I've never had such bad connection issues.
I am very close to the cell towers and in a spot where i have never had any previous interruptions, and shouldn't have any. Other customers i know have had the same issue. I just renewed my bill last week and i can't even access my voicemail, send texts or make calls, with full bars nonetheless. This is absolutely rediculous. I missed my probation meeting because of these f*ckin issues. Forgive my language but i'm so frustrated that i am about to change providers.
I want to get this fixed, or be comped so i can move on the another company that will give the service and coverage they advertise.
7 hours ago
Made a ticket through the ticket process and the direct messaging. Just waiting.
7 hours ago - last edited 7 hours ago
Hello @Perkules
Please create a ticket to reach out to customer service. Advise them of your problems and they can try to reset your network on their end to see if it makes a difference. Just know you will have to shut off your phone during this process.
If you're still having issues, then you can contact support.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437