Why do you charge me even I didn’t activate my account?

[Felanni]

I changed my mind to use another cell plan of different companies because I couldn’t get a good customer service from your company, couldn’t transfer phone number to your plan.please stop to charge me with a not active  account and  no phone number 

Thanks

[hTideGnow]

hi @Felanni 

if you "changed my mind" before the account was fully activated, there is a chance PM support can provide a refund.  Please message them ad work with them

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Just in case it didn't work out with agent, you can call your credit card ad work with credit card on their end as well