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Us roaming not working

Shay5220
Great Neighbour / Super Voisin

I am in the US at the moment but the calls aren’t working. It’s not letting the call connect. How can I resolve this? 

1 REPLY 1

BKNS27
Mayor / Maire

@Shay5220 

It depends if your phone is VoLTE compatible and if you are on a Canada/USA plan. If not, you need to purchase an USA Add-on.

IMG_0148.png

Enter the IMEI to check.

https://www.publicmobile.ca/en/get-help/articles/volte 

If it is compatible then ensure Roaming is enabled and manually connect to AT&T, T-Mobile or Verizon.

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