eSim not working for Honkai Star Rail

[Dooshi]

Hi! Did you end up finding a solution for this? I’ve been running into the same issue for a couple of months now. I am on physical SIM and it used to work previously

[hTideGnow]

hi @Dooshi 

is that a voice call only issue? what phone do you have? did you check if your phone is on PM's VoLTE whitelist?  Use the IMEI checker here to confirm:

https://www.publicmobile.ca/get-help/articles/volte

and try your physical sim on another phone as well

[Meow]

Did you try your physical SIM in any other phone?

Could be your phone's issue (lose/broken contact, etc.).