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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to redeem rewards

I am unable to redeem rewards because the rewards website says that my plan is expired. I renewed my plan on September 11 after the initial charge failed due to my card details changing. I have service and the main account website does not show any i...

Payment

I made a payment but my data hasn’t reset yet? Can anyone relate to my issues?

Resolved! Referral bonus used for add-ons

Hey guys, Quick question - A person (friend of mine) wanted to join PM, her query was she wanted to have 750 mins of IND and PAK calling from Addons, so can she use the referral bonus of $10 (which she will get), to get the add on or the 5 points add...

Changing private info for payment

I have tried to reset my password several times my account will close because my visa has changed. Your system is very very bad. My husband had the same problem so I am getting him an account with a different service and it looks like I might be doi...

Dropping calls

While out and talking to my wife our calls get dropped fairly regularly. I wonder if my SIM card is getting old and causing this problem.

Trying to update payment method- signup wants to activate my sim - constantly getting invalid sim

hi,I am really frustrated. My credit card expired.I am trying to update payment info.Signin ONLY gives me activate sim card option. Tried multiple browsers and different computers.When I try to activate - i am getting invalid SIM card.Please help.

4 digit pin

I forgot my 4 digit pin . When i call *611 i cannot continue. What should i do? thanks

Resolved! missing rewards

I subscribed the mobile service using a referral code but have not received the reward. My friend contacted Public Mobile and asked for my phone number. The friend mentioned that I have to contact Public Mobile. I tried to submit a ticket on the issu...

receiving and sending sms, texts

Over the past few months I have increasing problems receiving and sending sms, mms texts. Am I supposed to be able to send messages to any cell phone and receive a response? I am confused with different platforms, Messaging, Messenger, Messages? Do...

Credit card

How do I update my new credit card info for my auto payment plan?

Resolved! Support

How do I get in contact with a support agent? I am having troubles logging in and paying my bill

Travelling in France

My son will be travelling in France. Are there any plans that include texting in France? Or will he need to use What's App or something similar when connected to wifi?

App won’t let me buy a new eSIM for my new phone

I bought an iPhone 16 Pro. I need a new eSIM to move to this new phone. App says that my phone doesn’t support eSIM. That’s wrong. send me a new eSIM

Issue with Confirmation SMS for Account Transfer from Public Mobile to Koodo

I am transferring my account from Public Mobile to Koodo, but I am not receiving the confirmation message to transfer, could you help me?I'm in the process of transferring my account from Public Mobile to Koodo. However, I'm encountering an issue wit...

I purchased add-on PM took my money but did not give dsta

Purchase 15 days add on not working in washton dc

Resolved! eSIM Download

I recently bought an eSIM adapter to use in my non-eSIM Moto g Stylus 5g. The adapter comes with its own app to install eSIMs. I've installed the adapter and everything shows as compatible.When I try to buy an eSIM, PM tells me that my device in inco...

Transferring number is invalid

Hello, when I Enter the phone number to transfer to Public Mobile, it shows a message said my phone number is invalid. Can someone help me?

Add on data not working

Hi,I redeemed 3gb data for 15days for 15credits. It's been more than 2days and my data is not working.

How to change billing address?

Hi, I moved from NL to Alberta and i am still being charthe Newfoundland HST even tho i am in Alberta. How do I get this updated?

Autopay failure and cancelling plan

My autopay did not work today and my service was cut off while I was out. I was not in reach of wifi and I was stranded with no phone. I wasn’t able to check my account or banking. When I finally got home I saw there was no issue with my bank. There ...

Jeezus

**bleep**, almost have to pray to God to get help here. How the heck do you guys do it? I had to create another account just so I can get into this forum. The ticket i had open is still open but since the phone sms and network isn't working, how am I...

My subscription changed

Hi,I changed my subscription couple months ago to the plan -5G 50G for 35$. Now somehow it got switched back to the previous subscription plan.

Putting a hold and then reactivating after 90 days

I have a $15 plan. if i put it on hold by canceling-unchecking subscription will i be able to reactivate after 90 days on the same plan? Do I need to pay for 90 days of hold period as well when reactivating? or Will I choose the available plans at th...

Hold account

Hi I am overseas please hold/suspend my accountMy number is xxxxxxxRegardsSOUDEH

I need to cancel i made a mistake on sign up

Resolved! ISSUE: 7B1 Your phone is not activated on the network

I recently changed subscription plans within PublicMobile, I had it change on my renewal date which was 2 days ago. The data works fine, I can send text messages no problem, my only issue is I can't receive any calls, and I can't call anyone either. ...

How do I change my mailing address?

I'm moving and I assume I need to change my mailing address with Public. How do I do that? Or is it not needed?

Switch back and forth between Iphone and "dumb phone"

Hi folks,I was wondering if it's possible to casually move my SIM card back and forth between my i-phone and a "dumb phone" depending on which I want to use that day (I haven't figured out which dumb phone to get yet, still considering). Would that w...

bought 3G data Aug 15 but never got it.

bought 3G data Aug 15 but never got it. i had pb's receipt but i dont have it in my add-ons. Why!

sim card in current phone want to convert to new iphone 16 with only e-sim only

What is the process of converting current iphone 12 with sim card to a new iphone 16 with e-sim only? Will there be a cost and how much?

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