Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why did I pay $28.00 in May and $33.60 in June? Is it possible to be overcharged?
I am working to sign up for Public Mobile, and was not able to acknowledge the Bell Port Out request, and now my porting request is timed out. I need to re-initiate the port request, and to log into my account, the silly thing keeps wanting to valid...
My SIM card never arrived in the mail. I want my money back, but the chat bot keeps sending me through the same loop of click "contact us" and then, "please log in". After logging in, it's the same loop again and again and again. I just want to talk ...
Hi, I see that new customers are offered this deal. Existing customers are only offered 1 gb for $19. I wanted to upgrade but 1 gb is too less and anything more than 3 gb is too much. Can this 3 gb deal be offered to existing customers,
Hi! I am trying to make an important phone call to the USA but it isn't letting me, I don't know why. It says I have used all my minutes. This makes zero sense, because I barely talk on the phone. Why is it telling me this? I really need to make a ph...
Do I need a credit check to get the 75 gig a month plan I can't find anything on the sight
Do I have to have a confirmation code every time I login? Even if I’ve indicated the device is trusted?
Hello, It is been more than 3 months that I can't make a call. Now I checked my account and have used 5 minutes but I can't make the call. Please help me to resolve this issuees.
Hi, Until today I have not had any issues logging in. Today when I try to log in this is the message I received " LET’S COMPLETE YOUR ACTIVATION - you can then either select resume activation or go to log in page.I already have a phone number and hav...
How to create new account with phone no
I just checked my credit card statement and I was charged my regular fee of $22.60 early in the statement and then $28.25 at the end of my billing period. Why two charges this month? This is $28.25 more than usual for me.My husband was charged $4.52...
My son ordered twice by accident. We cannot access the first phone number he received therefore we are unable to go in and cancel it. He did it again and now has a working number to his phone but I really need the first account canceled!
I submitted a ticket 2 days ago, and other than the initial “template reply”, nobody has communicated with me. I have tried 5 times, plus filed two new tickets to get a response. Nothing!! If anyone is speaking to “Catalina CS Agent Public Mobile”...
Hi,Is there a direct customer service number?
My account shows many outgoing calls to 1(647)580-4001 from a few seconds to almost a minute. It was not possible for me to make these calls. Any explanations? How to stop this?
First question:When in USA can i call for free to Canada and the USA?Second question:When travelling outside of Canada and the USA can I use WIFI or insert a local SIM card of the country i am in without disturbing Public Mobile's eSIM card? Please g...
everymonth it is the same issue with billing and service interruptions. this is getting to be ridicules. i have the right amount of money on file, why does the payment never seem to be processed. this company is crap
I am on the 50gig Canada-US 5g plan. If I travel to US, can I make calls in the US to US lines unlimited under my plan? And also use my 50gig data?
Hi, I ordered a new account with an eSIM 2 days ago. I tried to install it on my phone, but I got an error message saying that it was expired. My phone supports the installation of an eSIM. Is there a way for me to get a new one?Thanks!
I am in the US for another 10 days and I have used almost all my US data. I have purchased a US Roaming add-on and US Talk and Text add-on. I have several GB of Canadian data. Do I need to purchase more US Data ?
I am going to the US next week and want to buy a 3GB $30 add-on roaming bundle. However my plan is 3G and the Public Mobile Roaming page says that 3G is no longer supported in the US. What I want to know is whether my iPhone 12 will work at all? I...
I HAVE sufficient funds in my account but receive a Payment Failed message when I try to buy data
Can I get the 75 gig package in saskatchewan.it says This plan is for Quebec residents only and intended for use in Quebec.and yet you all seem to be getting service in other provinces what is going on hear can I get this or not and how come nobody a...
Will my iPhone XR support 5G? Will upgrading to a new SIM for my XR allow me to operate on 5G network?
Hi there so I just changed my sim card to PM, I got the transfer text from virgin and replied yes. When porting in my phone number I apparently put in the wrong IMEI number however my account says its activated and the correct phone number is display...
Hi, I just ported my number from Fido to Public Mobile last week. Right after porting I can call out and also receive calls (and the phone rings). However in the last 2 days my phone no longer rings when my wife calls me and it becomes a major probl...
Have verified all info, reset phone and all other suggestions. Still not able to get there even though things have changed somewhat after the above actions. Right now, can't even get my account to highlight. It's treating me like a possible new user....
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