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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Locked out of account need access asap

My daughter doesn't have access to her email any more and forgot login password. It won accept her phone number to reset password How can we access account need to change plan and payment

trying to login to my account

I'm trying to login to my account, and am going in circles. when I login, I get "LET’S COMPLETE YOUR ACTIVATION" and a button to "resume activation" or go back to the login page.Thing is, I'm already a PM subscriber, my service is active and has been...

US reward plan dis not work

The purchased plan did not work

Number

Hi I want to refer one of my friends with my code but when I login I cannot find my code. Can you tell me step by step where to look for the friend referral code? Thanks

Resolved! Can I receive international calls? Who pays?

Question is in the title. This information is not obvious from the subscription plan details in my app. Web search results also are not clear on this.

Am I supposed to get the credit?

I paid on Aug 27 for Aug 26-Sep 26. Then I changed to another higher charge plan and paid on Sep 12 for Sep 12-Oct 11.I am supposed to get a credit of about $11 for Sep 12-Sep 26. But I could not find the credit in my account.Am I not supposed to get...

Cannot use 5g

I have an S20 FE 5G Canadian model and cannot use 5g as it doesn't even show up as an option when I put in my sim. All it shows is up to LTE. As far as I know my phone should work just fine with public mobile. Any ideas?

Service not working need refund

Hello i buy esim on November 10 and not able to connect to network I tried the bar code in the email you guys send to activate esim but still not working so i need refund and i will get new physical sim @CS_Agent

Still stuck in resume activation. 3 months later.

Also getting an error page when i try to submit a ticket. Very frustrating and ready to say goodbye Public. Black fridat deals are here

Resolved! eSIM installation failed

Hi, my eSIM installation failed. There was some sort of error. Upon checking they sent me a QR code via email but when I scan it it says Unable to activate sim. Try again later or contact network. someone help me please, send me a new eSIM that works

PIN-unable load new PIN

Hi there, I am having difficulty loading my PIN, I have been with Public for about 5 years and never any problems.. II am not technical. Any suggestions??

Transfer number without buy a new simcard

Hello,I am wondering if I could still use my current sim card provided by Virgin which have no service more because I change to using an esim. Now I want to active a new line should I use that one to save $10 for other provider as in Mobile public.. ...

Switch subscription for $25 month to $34 month. Will I retain loyalty and referral discounts?

Currently I am on $25 month plan but with bonuses, I pay $19 and want to switch to Black Friday sale $34 month.Will I retain my loyalty years and referral bonuses ($6) as well as screamed unused 5 gig data and 1000 international minutes??

Resolved! Cannot receive SMS or phone calls, but can send

I just switched over to PM from Fido yesterday. Set up of eSIM went fine. Received 2FA SMS. Able to receive SMS from people within Telus network, but cannot receive SMS or phone calls from people outside of Telus network (cannot receive SMS or calls ...

Help

We joined a US/Can $60 month for 3 months prepaid plan to get extra minutes & data while traveling the US (upgraded a week ago). Summary says we used a bunch of data but internet rarley worked. Would like to go back to previous $15 phone plan & get c...

Resolved! Sim card not delivered

I have ordered a sim card last Monday and it has been 6 business days, while when I order the system tells me I may get it in 2 business days. How can I follow up on this to see if it is not mailed out yet or lost?

Resolved! $2 autopay discount only once a quarter for 90-day plan?

I have switched to 90-day plan last month. I just log in to my account and notice that the monthly discount on autopay that I used to have monthly is not happening for Nov (while I still have the loyalty and refer-a-friend discount in Nov even though...

unlock network

am trying to use my mom sim card to put in the motorola G pURE ITS ASKING FOR A CODE FOR THE NETWORK PINCAN SOMEONE HELP ME

Resolved! Loyalty points

Sorry if this has been asked before, but I was looking to transfer from a 90 day plan to a 30 day plan, do my loyalty savings transfer to my new plan if I transfer? I have been with my plan for a while now and wouldn't like to lose those discounts. T...

Have not received my SIM card and its been 15 days.

Every time I go to initiate speaking with an agent, I can’t.

Black Friday

Hey everyone,I wanted to see if anyone has found any public mobile Black Friday promo codes?thank youmeaghan

I cant confirm my full identity because it wont send the code to my number

Hello I recently joined your service and I cant fully login. When I try I get prompted to enter a code that is sent to my number. I've waited a couple minutes before clicking resend and again it has not appeared in my messages. How can I resolve this...

No Sim Card Message

Today, my phone does not recognize my Sim card anymore.It was working fine until today...Is it possible the sim card needs to be replaced?

$34 plan for 20GB

I wanted to switch to this plan but for some reason it doesn't appear to me. Two of my siblings have it but for some reason, I can't see it. Isn't it available for everyone for the Black Friday deals?

Resolved! 40$ 90 day 50 gig 5G catch?

https://subscribe.publicmobile.ca/en/qc/activation/plans/50GB-5Gspeed8What the catch? Are they really selling a 90 days 50 gig bucket of data for effectively 13$ a month?

Data speeds are slow

@CS_Agent Near Costco Newmark, data speeds are significantly slow, often resulting in an inability to connect to the Internet.

Traveling Abroad: Locked out of Account

My partner is currently locked out of her account while we are travelling abroad. She is unable to auto-pay her bill due to credit card fraud and unable to change payment because she can't login to her account. Login requires a confirmation code sent...

Resolved! Replying to a ticket

Hi,I submitted a ticket with Public Mobile. They asked me some questions about preventing theft.When I replied, it kept showing me the error "Correct the highlighted errors and try again. Your post has been changed because an invalid HTML was found i...

No service / cannot connect to network

I along with three family members just subscribed to public mobile last night. After a rough go my drove is finally working however my mothers is not. She has no service, has received no emails, the non existent customer service doesn’t help and I’ve...

I NEED MY MONEY BACK

I JUST SUBMITTED PAYMENT FOR THE PROMOTION OF $40 FOR 40GB... WHEN PAYMENT WENT THROUGH IT SAYS QUEBEC MINUTES... NOW I CAN'T USE MY PHONE.

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