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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40226 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50781 Views
  • 182 replies
  • 30 Bravos

Unable to redeem rewards

I am unable to redeem rewards because the rewards website says that my plan is expired. I renewed my plan on September 11 after the initial charge failed due to my card details changing. I have service and the main account website does not show any i...

mm991 by Great Neighbour / Super Voisin
  • 897 Views
  • 9 replies
  • 0 Bravos

Payment

I made a payment but my data hasn’t reset yet? Can anyone relate to my issues?

P1311 by Good Citizen / Bon Citoyen
  • 290 Views
  • 2 replies
  • 0 Bravos

Resolved! Referral bonus used for add-ons

Hey guys, Quick question - A person (friend of mine) wanted to join PM, her query was she wanted to have 750 mins of IND and PAK calling from Addons, so can she use the referral bonus of $10 (which she will get), to get the add on or the 5 points add...

Shubh2023 by Model Citizen / Citoyen Modèle
  • 715 Views
  • 7 replies
  • 0 Bravos

Changing private info for payment

I have tried to reset my password several times my account will close because my visa has changed.  Your system is very very bad. My husband had the same problem so I am getting him an account with a different service and it looks like I might be doi...

Katie-65 by Great Neighbour / Super Voisin
  • 347 Views
  • 3 replies
  • 0 Bravos

Dropping calls

While out and talking to my wife our calls get dropped fairly regularly. I wonder if my SIM card is getting old and causing this problem. 

ICM by Great Neighbour / Super Voisin
  • 546 Views
  • 4 replies
  • 0 Bravos

4 digit pin

I forgot my 4 digit pin . When i call *611 i cannot continue. What should i do? thanks

Ghazall by Good Citizen / Bon Citoyen
  • 311 Views
  • 2 replies
  • 0 Bravos

Resolved! missing rewards

I subscribed the mobile service using a referral code but have not received the reward. My friend contacted Public Mobile and asked for my phone number. The friend mentioned that I have to contact Public Mobile. I tried to submit a ticket on the issu...

yanyee by Great Neighbour / Super Voisin
  • 341 Views
  • 2 replies
  • 0 Bravos

receiving and sending sms, texts

Over the past few months I have increasing problems receiving and sending sms, mms texts.  Am I supposed to be able to send messages to any cell phone and receive a response?  I am confused with different platforms, Messaging, Messenger, Messages? Do...

lkelly2 by Good Citizen / Bon Citoyen
  • 553 Views
  • 2 replies
  • 0 Bravos

Credit card

How do I update my new credit card info for my auto payment plan?

RGonzo by Great Neighbour / Super Voisin
  • 456 Views
  • 6 replies
  • 0 Bravos

Resolved! Support

How do I get in contact with a support agent? I am having troubles logging in and paying my bill

Lcws by Great Neighbour / Super Voisin
  • 367 Views
  • 2 replies
  • 0 Bravos

Travelling in France

My son will be travelling in France.  Are there any plans that include texting in France?  Or will he need to use What's App or something similar when connected to wifi? 

Resolved! eSIM Download

I recently bought an eSIM adapter to use in my non-eSIM Moto g Stylus 5g. The adapter comes with its own app to install eSIMs. I've installed the adapter and everything shows as compatible.When I try to buy an eSIM, PM tells me that my device in inco...

CannonSt by Good Citizen / Bon Citoyen
  • 547 Views
  • 3 replies
  • 0 Bravos

Transferring number is invalid

Hello, when I Enter the phone number to transfer to Public Mobile, it shows a message said my phone number is invalid. Can someone help me?

Susan3268 by Great Neighbour / Super Voisin
  • 226 Views
  • 1 replies
  • 0 Bravos

Add on data not working

Hi,I redeemed 3gb data for 15days for 15credits. It's been more than 2days and my data is not working.  

Zoyakhan1 by Great Neighbour / Super Voisin
  • 558 Views
  • 5 replies
  • 0 Bravos

Autopay failure and cancelling plan

My autopay did not work today and my service was cut off while I was out. I was not in reach of wifi and I was stranded with no phone. I wasn’t able to check my account or banking. When I finally got home I saw there was no issue with my bank. There ...

Jennaelilly by Great Neighbour / Super Voisin
  • 464 Views
  • 3 replies
  • 0 Bravos

Jeezus

**bleep**, almost have to pray to God to get help here. How the heck do you guys do it? I had to create another account just so I can get into this forum. The ticket i had open is still open but since the phone sms and network isn't working, how am I...

Oilersman1 by Great Neighbour / Super Voisin
  • 274 Views
  • 1 replies
  • 0 Bravos

My subscription changed

Hi,I changed my subscription couple months ago to the plan -5G 50G for 35$. Now somehow it got switched back to the previous subscription plan. 

Quin2 by Great Neighbour / Super Voisin
  • 249 Views
  • 1 replies
  • 0 Bravos

Putting a hold and then reactivating after 90 days

I have a $15 plan. if i put it on hold by canceling-unchecking subscription will i be able to reactivate after 90 days on the same plan? Do I need to pay for 90 days of hold period as well when reactivating? or Will I choose the available plans at th...

Shanky by Great Neighbour / Super Voisin
  • 1289 Views
  • 5 replies
  • 4 Bravos

Hold account

Hi I am overseas please hold/suspend my accountMy number is xxxxxxxRegardsSOUDEH

SoudehNIL by Great Neighbour / Super Voisin
  • 378 Views
  • 2 replies
  • 2 Bravos

Resolved! ISSUE: 7B1 Your phone is not activated on the network

I recently changed subscription plans within PublicMobile, I had it change on my renewal date which was 2 days ago. The data works fine, I can send text messages no problem, my only issue is I can't receive any calls, and I can't call anyone either. ...

Julia_ by Great Neighbour / Super Voisin
  • 519 Views
  • 3 replies
  • 0 Bravos

Switch back and forth between Iphone and "dumb phone"

Hi folks,I was wondering if it's possible to casually move my SIM card back and forth between my i-phone and a "dumb phone" depending on which I want to use that day (I haven't figured out which dumb phone to get yet, still considering). Would that w...

JaydenGr by Great Neighbour / Super Voisin
  • 2385 Views
  • 11 replies
  • 1 Bravos
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