transferring number

[MikeTallon]

I am having difficulties transferring my number while activating my account. your help would be appreciated.

[hTideGnow]

hi @MikeTallon 

you submitted your reporting request?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[Frank52]

Hi @MikeTallon,

This might be a useful article that you can review during your phone transfer process: 

https://publicmobile.ca/en/get-help/articles/transfer-your-number

That said, let us know what is your issue and we can offer further support.

[softech]

@MikeTallon what was the ezact issue you have?  Which step you got stuck?