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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11132 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22061 Views
  • 181 replies
  • 24 Bravos

Any "3 Year Loyalty" Club Members in da house?

With today’s date I reached the 3 Year Loyalty Club Membership! $9 loyalty discount per 90 days and together with the $6 autopay the basic fixed discount is $15 per 90 days. Yay! Any other members here who enjoy those perks? I signed up on 04-29-2016...

ute1978 by Deputy Mayor / Adjoint au Maire
  • 806 Views
  • 3 replies
  • 8 Bravos

Resolved! Mobile Network Not Available

I have paid my bill up until May 7th, and I am cut off. I can't call, people can't call me, because it goes straight to a voicemail; which I also can't access. I never could becuase it says that it is not supported. @CS_Agent 

wildstreak73 by Good Citizen / Bon Citoyen
  • 1679 Views
  • 19 replies
  • 0 Bravos

Why does public mobile fix their mistake?

I have repeatedly requested assistance to my service being suspended early on 2 seperate occasions.One a few days early and the next time 2 days after I renewed.I have contacted the "moderators" more than 5 times via private message. I have posted vi...

Derekw by Good Citizen / Bon Citoyen
  • 947 Views
  • 19 replies
  • 1 Bravos

Resolved! Refer a friend records?

Is there a way to know what phone numbers or names of people you have referred? I can’t find any info on where my awards have come from. Don’t know if it was a payment problem or if they have left PM.

KeithApps by Great Neighbour / Super Voisin
  • 1237 Views
  • 5 replies
  • 0 Bravos

reactivation

my plan will not change or reactivate, when i try to top up my account balance is 0

dereksimms88 by Great Neighbour / Super Voisin
  • 504 Views
  • 4 replies
  • 0 Bravos

No service

I activated my mom and dads phone after activating mine last month. Both worked last night both got the text about the successful transfer (from Telus). Now one phone has no service. Switched SIM cards and whatever phone has that SIM card has no serv...

Catatia by Good Citizen / Bon Citoyen
  • 583 Views
  • 6 replies
  • 0 Bravos

Resolved! No service when woke up

I activated my mom and dads phone after activating mine last month. Both worked last night both got the text about the successful transfer (from Telus). Now one phone has no service. Switched SIM cards and whatever phone has that SIM card has no serv...

Catatia by Good Citizen / Bon Citoyen
  • 1851 Views
  • 22 replies
  • 0 Bravos

Resolved! Autopay - account status expired

I looked in my account and it showed that it had expired but new month cycle had changed to next month.  I checked my credit card and there was a billing transaction for PM.  I still had service.  Hopefully this glitch can be fixed as it is confusing...

Triguy by Mayor / Maire
  • 1241 Views
  • 3 replies
  • 0 Bravos

Resolved! can't call or receive calls

My plan was just suspended as I did not top up in time. Upon topping up and reactivating my account, which I have done many times before without a problem, every number I try it says " sorry we can not place your call, you do not have an account long...

tonyheath8585 by Great Neighbour / Super Voisin
  • 764 Views
  • 4 replies
  • 0 Bravos

Lost my phone number to a defunct sim card.

Hi, I purchased a SIM card from Walmart and brought it home to activate.  During the activation process I filled out all the information and set to transfer my old phone number from a Telus account.  Something went wrong in the process and my phone s...

clee19 by Great Neighbour / Super Voisin
  • 602 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail Suddenly NOT working gives me bizarre message.

My voicemail which was working fine for weeks suddenly is not working.  When I dial in to my voicemail (from my usual location) I get the message that ....Sorry you cannot make this call because you don't have a long distant plan..." Please fix!

DZIGA by Good Citizen / Bon Citoyen
  • 1010 Views
  • 13 replies
  • 0 Bravos

Resolved! update credit card

I need to update my payment information to my new credit card.My issue is my new card expires in 2025 and the drop down window only goes to 2024.Im not interested in purchasing vouchers to top up.  

Jobeoco by Great Neighbour / Super Voisin
  • 679 Views
  • 4 replies
  • 0 Bravos

iPhone sends MMS but cannot receive MMS

Hi there, I just recently siwtched over to public mobile and things are going mostly smoothly, however while I can send MMS I can't receive them.  I tried following https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone but am u...

Martha1234 by Great Neighbour / Super Voisin
  • 759 Views
  • 7 replies
  • 0 Bravos

Text not working

I use a iPhone 7 my texting worked Perfectly fine before I had no issues I can make phone calls I can receive phone calls I can receive text messages I just can’t send them the error every time

Kashh8695 by Great Neighbour / Super Voisin
  • 845 Views
  • 11 replies
  • 0 Bravos

Account Suspended?

Hi, I've seen a few threads like this, but none of them have seemed to describe my exact situation, so here goes.I am on AutoPay, my payment was due April 10th. I got the usual text on the 10th saying that my AutoPay and Loyalty rewards had been appl...

Screenshot 2019-04-13 22.11.27.png
kathrynlow by Great Neighbour / Super Voisin
  • 673 Views
  • 6 replies
  • 0 Bravos

Resolved! My Account access

I have a friend that signed up for PM about 20 minutes ago - when we finished the activation process, there was an error message that popped up saying to try again. However, they are able to make and recieve calls and send txt messages without issue ...

CHNR3858 by Good Citizen / Bon Citoyen
  • 634 Views
  • 4 replies
  • 0 Bravos

Resolved! Subscriber has died

A friend's Aunt activated a phone on PM before entering hospital. Sadly , she passed. My friend has Power of Attorney and is Executor of the Estate. I don't believe there's a record of any log in information.His son is willing to take the account ove...

Woomera by Good Citizen / Bon Citoyen
  • 943 Views
  • 9 replies
  • 0 Bravos

Resolved! I can't change my plan Now

I want to change my plan now and I have the adequate amount of funds in my account however whenever I select the plan and I click "Yes, Change Plan Now" it just takes me back to my account home page and nothing has changed. I still have the same fund...

vasilicaj by Good Citizen / Bon Citoyen
  • 938 Views
  • 15 replies
  • 0 Bravos

unable to access data brand new to PM

Hello, My husband today was set up on PM and has a new phone number etc.. (he did not transfer a number) we are good to go on the $40 plan that has 5GB of data on the 3G. He can recieve and make calls and texts and can log on to our home wifi. He has...

sandpiper3 by Great Neighbour / Super Voisin
  • 368 Views
  • 3 replies
  • 0 Bravos

Resolved! Autopay Issue

I set up autopay, and all was well. However, my credit card is expiring, so I need to update the expiry date information. When I logged into my account, however, I didn't see any way of doing so. I could turn off autopay or turn it back on, but doing...

MelManchua by Good Citizen / Bon Citoyen
  • 683 Views
  • 3 replies
  • 0 Bravos

Phone doesn't work

When I tried call out, it said "Sorry we can't complete your call.   You don't have active long distance call add on. and this call not cover by your plan......" And also nobody can call me either. What's going on here. What should I do?   (2 threads...

sunghye by Great Neighbour / Super Voisin
  • 869 Views
  • 12 replies
  • 0 Bravos

Resolved! Can’t access account

I have a Public Mobile phone number and it works fine. However, I can’t log into my account to check it because I get a message saying Public Mobile doesn’t  recognize my email address.  However, I have received emails from Public Mobile  at that ver...

Rimfuncroc by Great Neighbour / Super Voisin
  • 773 Views
  • 5 replies
  • 0 Bravos

Resolved! Are Flip phones and non smart phones compatible?

I have a Huawei non smart phone from Wind Mobile and a LG flip phone from Mobilicity.  I called Wind Mobile to unlock the Huawei but when I put in my SIM card from Virgin Mobile the phone doesn't recognize it.  I tried calling Mobilicity to unlock th...

elhota by Great Citizen / Super Citoyen
  • 1507 Views
  • 29 replies
  • 0 Bravos

PAYMENT INFOR

Hi, I'm currently on $35 plan (1.5GB). I've been charged $39.25 from my bank account. Rewards have not been applied to the payment ($6). If you can please refund back my extra money that will be great for last two months.

iramsharma by Great Neighbour / Super Voisin
  • 459 Views
  • 5 replies
  • 0 Bravos

Autopay

I am on autopay. Account was disabled fixed yesterday by moderator and now disabled again today!!!!!!  Require assistance and a fix

Idaken by Great Neighbour / Super Voisin
  • 415 Views
  • 4 replies
  • 0 Bravos

problem registering my second line

I have 3 phone lines that I activated with the same email adress, I cannot regester my second line for self serve as the page says that the email has already been used and I cannot access the second line through my account. I am looking to change the...

Bob-Baptiste by Great Neighbour / Super Voisin
  • 414 Views
  • 4 replies
  • 0 Bravos

Resolved! Autopay

I’m new to PM and registered with autopay.  Received a text from 611 advising payment due April 9 but if on autopay, ignore this message.  I thought my credit card would be automatically charged yet no charge is showing.  Does it normally take awhile...

Janet60 by Great Neighbour / Super Voisin
  • 1163 Views
  • 6 replies
  • 0 Bravos

Resolved! Add fund$ to account

I want to manually add funds to my account in preparation for plan renewal. Can I do that without removing my autopay ? Thanks in advance.

hairbag1 by Mayor / Maire
  • 731 Views
  • 5 replies
  • 0 Bravos
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