Community

Resolved! First month free

I received an email after i activated the SIM card saying I could get the first month free if I activated my SIM card before January 15.  How do I redeem this?  So fustrating!

Resolved! Changing plan

I’m trying to change my plan from $35 to $25 for my next payment date of Feb 9.  While I’m sure I’m doing everything correctly, my account keeps showing $35 due at renewal.  Any advice?

Resolved! accounts

I am really upset with your company costumer service. talking to a useless simon gets you know where. so my boyfriend and I both created accounts mine worked with the wrong bill price.QC 5g is 38$ trying to put payments in sucks page times out or goe...

Resolved! New Phone

I am purchasing the Motorola Moto E online.  Will the phone be mailed to me? And how do you activate the phone?  Thank you,Angela McKenzie

Resolved! SIM Card Mail Delivery - Estimated Time Frame?

Hello community, I ordered a SIM card from PM on Dec. 28, and, perhaps foolishly, expected to receive it by now. I am in Winnipeg Manitoba, and did not expect to find any retailers providing them. Can anyone provide information on when I can expect t...

Resolved! Ask about preauthorized payment

Hello,  I am wondering if I could set up preauthorized payment by giving my banking information.I am stuck in being qualified on my bank account to free charge of service fee. I need to set up two preauthorized payment. The only think I could make it...

Resolved! Indian Status exemption

I am need of a paper invoice or emailed invoice which will indicate the cost of my plan that I paid and the amount of HST I paid. How do I get one?

Resolved! Need help on new payment detail

I just activate my son's hp in Dec and when I check his transaction history, it looks rather confusing.  Transaction Type          Credit Payment    Debit (Charges)    Balance$10 Referral Credit        $10.00                                          ...

Resolved! Creating self serve account, I am not recieving 6-digit pin code

I am trying to creating my Public mobile self serve account, I am not receiving 6-digit pin code. I activated my new sim at the store 2 days ago, I ported my number from another subscriber which happened almost immidiately , I can make and receive ca...

Resolved! Promotion 5G activation

I registered the 5G christmas reward but when I register the SIM card and using now, not yet has 5G adds to my account, my data will be consumed all soon.  Do guys have the same experience?  It said no prom code before and it would include in the pla...

Resolved! Change Phone Number Failed

  I am sorry to bother you guys. I would like to change my phone number and I am just stuck because initial phone number was used before by someone else and I was getting calls for that person and I had to forcefully change the available phone number...

Resolved! Payment questions

Hi, I just been charged $7 on Jan 11. I checked the payment history, it shows ‘Automatic Top-Up’.would you please let me know what is this charge for? Thanks! Jonathan C

Resolved! Phone

How do I end a phone call and also when I check my messages, thanks! 

Resolved! I need to review and FINISH my order to get my DATA working and get my boxing week 5Gs

Please Help!!!! PS, Thank you to computergeek541 for helping me Finally getting phone unlocked! 

Resolved! Switching credit cards

Hello, Have replaced my credit card have tried unsuccessfully to delete the old info on my mobile account and replace it with new card. I cancelled the auto pay, but when I tried to add it again to put in my new cc info, it wouldn't allow it as my ol...

Resolved! Why does phone say no sim...payment went thru and my account is suspended....why?

Resolved! When I check my data usage, it does not show where I used my data. Is there a place to find this?

My data just renewed and it is showing as used up.  I can't find an explanation of where my data was used.  Not sure what is going on but has anyone else had this problem.  Thanks!