Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need to do pre-authorized debits (and/or online bill payments)of the CIBC Smart account instead of a credit card to get a bonus for my new bank account from CIBC. Info from CIBC:Pre-authorized debitsA pre-authorized debit is when you give a merchan...
Hi,we are trying to port a number from zoomer onto PM, but zoomer is not there in the activate page dropdown. Anyone has experience of doing this, and what did you select? Moderators, what is the solution? Thanks all, and happy holidays!
I have a SIM card that was lost before an account was set up for it. I am being charged by public mobile and don't know how to go in and cancel the sim card. When I try to set up the account it wants to send a confirmation number to the phone number ...
Does anyone know what to do if you lose a SIM card? If I buy a new one can I keep the same number? It's hard with no customer service to speak to. Thanks.
I am heading down to the US next week and want to ensure that I don't run out of data. I would like to purchase the Unlimited U.S. Talk, Text and 250MB Data Bundle for $20. I believe that I will run out of data in the four days that I am there, so to...
Hi all I am going to Las Vegas in Sept 2022,what do I need to purchase to use my phone to call back home to Canada or text back home?Do I need a roaming pack to? I want the biggest I can get so I don't go over minutes and can't use my phone. I'll als...
is iphone 13 compatible with Public Mobile? And I transfered a phone number from Telus and it worked for a couple of hours yesterday and now it says number not in service when I try to reach it.
I thought the add on would allow me to get my phone connection back. I misunderstood what an add on was. How can I have access to my phone for the next week before the automatic payment kicks in? Thank you
Hi, For my 778-xxx-xxxx phone number, I purchased US roaming talk and text for $15, and also a 1 Gig US roaming Data for $30 - Transactions show the two separately purchased Add-ons."My Add-ons" only shows the 1 Gig US roaming Data (no US talk and te...
I am out in the bush and isolated. I have 2 credit cards on file. Account suspended for 2 days. I called *611 and the message said my balance was zero, so I don't think I owe anything. Since account was suspended I can't check banking or credit cards...
I paid for the 10-day US roaming several times while in the US. Half the time I paid for this service, it would not work. They day I purchased, it would not start working, and never started to work at any time throughout the 10 days. Other times it w...
Hi, How come I can never log into Public Mobile Community? I have to reset my password every time I try to access community. I can ensure I am using the correct username and password, every time I log in, but it always tells me they are incorrect. S...
My new phone was recently stollen. I am currently submitting this claim to my bank. My bank is requiring the following things, which I do not know how to retrieve from my Public Mobile account, and hoping these can be emailed to me please: 1. Proof o...
Hello, I can't log into my other account. They share the same credit card info. The recovery email has been deleted and the main email, we can not get the password correct. Please help. The account we are trying to log in too is *******. Edited by @...
Existing user, returned to country and bought a new sim card - I'm trying to use the "change sim card" function and don't have access to my old sim. after entering my sim card, selecting the send to email option and clicking ok, I get a generic error...
Hi There i have my phone is out of service now. i can not do forwarding. could you help me forward my phone to xxxxxxxxxxxxx. THANKS edited by computergeek541: phone number removed
I went to purchase to phones with the intention of joining after but was told the purchase was declined due to a postal code mismatch. so i figured id get a couple phones somewhere else but i noticed the transaction did actually go through. so i gue...
Hello everyone, I've just joined Public Mobile as I wanted to get the Light Phone and wanted to get away from the 'big carriers' as best I could. Light Phone says they have users that use the phone on the Public Mobile Network. I got the phone and I...
