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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! how does the payment system work if I lift the " lost "status in my account?

how does the payment system work if I lift the " lost "status in my account?for example, I can not find my phone suddenly, I activate the " lost " phone in my account. I know the monthly payment will be frozen. After 15 days, I found my phone. I lift...

Spam call to report or block

Resolved! Spam call to report or block

Today I've gotten over 30 spam phone calls. Is there any way to report these calls? Also because they spoof the numbers is there an recourse?

Resolved! Add data to.my phone

How do I add data to my phon

Resolved! Re: Data says all used but when I check on my account it hasn't been used

Hi

Resolved! Deactivated Account

Hi, Need your help. I went to buy a cellphone and the store has convince me to port my Public mobile number to Koodo. They tried for more than an hour in 2 separate days and they messed up my Public mobile number. Used this number for several years ....

calling egypt from Canada

Resolved! calling egypt from Canada

The international adds on countries, does not include Egypt.How can i call egypt from Canada?

Resolved! Holiday rewards

my code was submitted weeks ago,when does $30 Refer-a-Friend reward show on my account?

Incoming call goes to voicemail

Resolved! Incoming call goes to voicemail

Just opened a new account for my wife. Incoming calls go straight to voicemail.

Resolved! Data usage

I started public with 250mb, then 2GB was added in the holiday bonus - I have no idea what I'm doing. Never used data before. Playing around on phone then got message 'limit reached-data usage paused for rest of cycle'. However when looking in acc...

Resolved! Did not receive holiday referral bonus

I had a successful referral in December, and have received the $1 reward monthly, however the additional $30 ($5/month) that was promised for a referral in the month of December is nowhere to be found on my account. Please inform.

Resolved! Do I lose the 2GB bonus data if I suspend my account for 1 month?

Anyone knows that if the bonus data is still there when I reactive the account?

Resolved! Hold for 6 months

Good afternoon, I am about to leave in Canada and I am out of Toronto for 6 months. I was wondering if I could keep my phone number not to pay for monthly fee. I was told that I could hold my account for around 3months setting up not to pay or delet...

Resolved! SIM network unlock NCK

My wife just signed up and needs SIM network unlock NCK to get started. Does that come from her prior carrier?

Can I porting my rogers number to my wife new Public sim card ?

Resolved! Can I porting my rogers number to my wife new Public sim card ?

I would like to take the public refer promotion by Dec 31. Can I porting my current Rogers phone # to my new sim card in order to keep the same #?

Resolved! Cannot make payment (EDITED)

Was trying to submit a ticket, put my info in one more time just to refresh my memory on what exactly the error message was and it worked! Not sure what was different this time, but I appreciate all the responses! Thank you so much everyone!! I'm a...

She's Back!!

Everyone's favourite phisherwoman is back to beg for funds to reactivate her plan, buy a sim card or replace her phone depending on this month's unfortunate series of events. Whatever it is don't be sucked in by SarahMulder289's latest con game or an...

Not able to add payment

My account has been suspended, I have money on my card, but every time I go to reactive account make payment of amount due it says your account already has enough balance but the balance is $3? I don't get it.

Resolved! Friend referral

At what step is the friend referral code asked for. I started to set up a friend for a new account but haven’t seen yet where to enter the code

Resolved! Re: payment made but account continues to be suspended

I made a payment today but my service is not working, i can see in my account that i have credit for $48. How.I can have my service again. Thank you

Re: Public Mobile App

Resolved! Re: Public Mobile App

Do you know if Public mobile accepts used phones?

Resolved! Community Rewards

Hi, I don't really understand how the community rewards work? Is it like a points system and if you earn enough, you are eligible for the rewards?And secondly how do you earn points or the rewards?

Resolved! Re: Beginner’s Guide to the Community

I bought a prepaid phone card of Telus by mistake can I transfer the funds to my Public Mobile Account?

Public Mobile App

Resolved! Public Mobile App

Hello Public Mobile Community, I was wondering if anyone has any information on wether Public Mobile will be releasing a mobile app for Android or iPhone, as it would be easier and faster than always longing onto a browser. Thank you, Rachid

I can’t long into my account

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