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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! updating Alcatel Android phone OS

Have an Alcatel 5041C android phone OS shows as 3.18.16.1612.15 Cannot update it to latest OS which is 8.1 Have tried updating .....seems to update for a second (and I mean second) then tells me on subsequent tries that I have the latest OS ...but ...

Receive SMS while Aboad?

Resolved! Receive SMS while Aboad?

Will Public Mobile SMS work internationally in any of its packages? I understand that I can send internationally while I am in Canada.But, will it work if I leave and go abroad (Not USA, other countries)?Thanks for any advice from your experience.

Resolved! Unlocking Phone

Hi, it appears my phone may have locked. Can someone assist to unlock it?

Re: Credit Card Update - AutoPay

Resolved! Re: Credit Card Update - AutoPay

I'm have a somewhat unrelated question re:auto-pay. Do I still pay the horrendous service fee if I sign up for auto pay?

Resolved! Active member

Being a new customer can anyone answer or suggest things or is it best for only oracles do?

Double billed

Resolved! Double billed

Hey,I have now been double billed for the 3rd month in a row. I have sent messages and their responses do not respond to my concerns and now I am getting no response at all?suggestions??thanks

Resolved! Not connect phone

Hi. I received the message "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. " last jan16. After that my phone didn't connect. My paymentcard stopped last Jan 11...

Payment processing error

Hi everyone, I had auto-load on my account but had to cancel it. My plan expires tomorrow and I've been trying to complete payment on the dashboard but whenever I put in my CC info, it gives me an error messaging. I tried my husband's card and we are...

Hi

Resolved! How long will the promotion coming?

Hi, I just join us last Wednesday!There would be a one-time 5GB bonus data add-on and one month for free promotion when I active SIM with the email address that I applied for promotion.Until now, nothing happened. Does anyone know when the promotion ...

New customer please help

Resolved! New customer please help

Hello i am new customer i am midway activating my sim than the web site gave error and i re tried now the phone number is want is not available anymore and my sim the system said wait for 50 minutes than retry but my question is will the number I've ...

Resolved! second months free

when can i get the promotion-the second months free?thanks

Resolved! Credit Card Update - AutoPay

Does anyone know how to "update" the credit card information for autopay?

Monthly fee

Resolved! Monthly fee

I cancelled my service with public mobile about 1 week into my pre paid month. How would I go about getting credit back a pro rated amount ?

Resolved! Will my cell number change ?

Hi I just want to know after I switch over from Koodo to Public can my number remain the same ?

Resolved! What Happens to my balance if lost/stolen?

greetingsHere's where I'm at.I have 2 active accounts with PM, on two different plans. One personal, one for work.Work one (account #2) has available funds in my PM account enough to cover for next month's payment. But I don't think I will be using i...

Resolved! I think someone stole my SIM

Please help. Suddenly my sim has stopped working. I've been getting emails saying people are logging into my accounts using phone verification but I am not getting those texts. How do I get this back to my phone??

registered my account

why does it show to invalid when i registered my account?Thanks

Resolved! add ons purchased

I went in and purchased add ons. I only wanted them for a month so do I have to go in somewhere and delete the add ons, or are add ons added by me manually each month?

Resolved! Calls going to voicemail

Hey all, For the last few days, people who call me go straight to voicemail. I don't get any notification or phone ringing, I just see a new voicemail. I can text fine, my bills are paid on time, data works, it's just the phone calls that don't see...

Issues making and receiving phone calls

When specific people call me or I call them either I am unable to hear them or they are unable to hear me. My sister called and she said she couldn't hear it ringing but I received a call from her and picked up however, neither of us were able to hea...

Resolved! SIM CARD ORDERED ONLINE NOT RECEIVED AFTER SEVEN DAYS

Any idea of next steps after not receiving the SIM card ordered online after 8 days?

Resolved! New user signed up but didn't receive promo

Hi, A friend I referred recently signed up on a $25 plan but still hasn't received the 5GB + Free month promo. Is there a waiting period or some missing step? Any help is appreciated! Thanks

Resolved! I registered for a $28 plan and get charge for $35 plan 2 GB + 500MB

Is the promotion honored?

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