Network / Carrier Unlock for a pre Cell Phone Freedom Act Phone

[savage-jargon]

I have my dad's old phone which was on Public Mobile and I have no use for it strictly under Public Mobile.  How do I request an unlock?  It rejects every sim side from the Public Mobile one that's in it right now.  The service is no longer active.

[Anonymous]

 @savage-jargon : Nice update. I would have thought it faster to go through Telus. Nice service.

[softech]

@Anonymous   OP already said unlocked code provided by CSA, no need to buy CPO phones or check service status.  Read carefully before you reply

[Anonymous]

@savage-jargon 

glad to hear that fix it so fast for you
good luck..

[softech]

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@savage-jargon wrote:

It's a Samsung Galaxy S3 Mini.  I raised a ticket and they already got back to me with the unlock code.  Impressively quick.

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@savage-jargon   That is great.  Glad you get this sorted out  🙂

[savage-jargon]

It's a Samsung Galaxy S3 Mini.  I raised a ticket and they already got back to me with the unlock code.  Impressively quick.

[softech]

@savage-jargon   PM does not sell phones until recently, I think.

If you phones was from long time, before the Cell Phone Freedom Act, it could be a phone bought  from Telus or Koodo instead of PM.  

What kind of phone is that?  

It never hurts, you can open a ticket and see if PM can help, but you need to tell them clearly whether the phone was from Telus or Koodo

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Anonymous]

 @savage-jargon : Right. But PM hasn't sold phones in a very long time until recently. But I would go through Telus chat. That's what I used when I got some phones unlocked.

[Anonymous]

@savage-jargon 

sorry you say Carrier Unlock for a pre Cell Phone Freedom
i think your device is lock with Freedom and you ask for Unlock code 

maybe you looking for Contact a Customer Support Agent (publicmobile.ca)

@Anonymous 

miss info.

[savage-jargon]

The phone is from Public Mobile.  It also has a dead SIM from Public Mobile.  I do not have a Koodo or Telus SIM to test.  It was purchased before the Cell Phone Freedom act which required the unlocking so it's locked by default by Public Mobile.

[Yummy]

You will have to contact Freedom service provider who sold this phone to your dad. Be aware that some companies refuse to unlock their phones if you are not their customers anymore or you closed an account longer than a year ago.

[Anonymous · Accepted solution]

 @savage-jargon : You'll need to contact the CSA's here to get it unlocked. Or Telus chat. It's likely actually locked by Telus. Did you try a Telus or Koodo SIM?

 @Anonymous : I see what you saw there. I think I interpret it as "Cell Phone Freedom Act" phone. But maybe I'm wrong.

[softech]

@savage-jargon   one second, did you say your dad's old phone and it was on Public Mobile?   

What SIM do you have on the phone that was working?  Was it PM?

[savage-jargon]

Why would I call Freedom for a Public Mobile phone?

[Anonymous]

@savage-jargon 

you need to call to Freedom them will be give you unlock code for Free.

or from where you getting your device you can call to them also the have to give you a code for Free.