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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73992 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75411 Views
  • 181 replies
  • 32 Bravos

Resolved! Plan Expired??

So my account says Plan Expired. My date of payment isn't until tomorrow (NOV 20) - I put vouchers in today to cover next 2 months. Never got a text to say payment received. Never got a text to say my payment was due.... Seems my plan is still workin...

jjseams by • Great Neighbour / Super Voisin
  • 3493 Views
  • 11 replies
  • 0 Bravos

Resolved! Canceling service with old service provider

Hi there,  I have a friend who wants to sign up with Public Mobile She is currently using Telus and wants to port her existing cell no. from Telus to Public Mobile.  I read on the help file here that her exiting cell. no. will be automatically deacti...

Zyl by • Model Citizen / Citoyen Modèle
  • 5123 Views
  • 31 replies
  • 1 Bravos

voicemail not responding

Hello,I have been trying to check my voicemail with no luck. I am able to dial into my mailbox, but when I press 1 to listen to messages, I just get silence. The voicemail bot tells me I have 4 messages, but won't play them for me. Tried powering my ...

elanastacey by • Good Citizen / Bon Citoyen
  • 1387 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan Changes??

I got a notice I had used all my data.... but my plan includes data.... have the plans changed? will I get more data when it renews? (Didn't happen on last payment)do I need to get a different plan? Will a new plan renew data every month?I didn't get...

zoeyoliver by • Great Neighbour / Super Voisin
  • 1553 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: SIM card PIN number

I accidentally changed my SIM PUK (PIN) and I am locked out of my phone.  Can you help me please?

Domgodess by • Good Citizen / Bon Citoyen
  • 1502 Views
  • 5 replies
  • 0 Bravos

Resolved! current flash sale

so my email qualified for the promo ending dec1 2021. i got the bonus code in my email, but when i used the code it says in not eligible... what am i doin wrong?

shanelec by • Great Neighbour / Super Voisin
  • 1228 Views
  • 5 replies
  • 0 Bravos

Resolved! Using data in the UK?

can someone help please. how do I use my data in the uk and if I can what are the extra charges? I know I can add on US roaming data but Im going to the UK not US. thanks! 

meganlouise by • Great Neighbour / Super Voisin
  • 2093 Views
  • 7 replies
  • 0 Bravos

Resolved! Compatible? OnePlus 8

Hello! I'm in need of upgrading my phone. I want to buy "OnePlus 8" cellphone, but it's not listed in the compatible phones list (even though its cellular technology says it works with 5G, 4G, 3G, 2G networks).Could someone please very if it's compat...

tdotdee by • Good Citizen / Bon Citoyen
  • 1390 Views
  • 3 replies
  • 0 Bravos

Resolved! upgrade

I just upgraded from an Iphone 4s to an Iphone xr. What do I do next?

davwins by • Great Neighbour / Super Voisin
  • 1691 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't receive messages from other service providers

I've recently just ported my phone number from my previous service provider (virgin mobile) to public mobile. However, an issue has arisen where I am unable to receive texts and phone calls from my contacts who use other service providers. For instan...

ShirleyZhang by • Great Neighbour / Super Voisin
  • 1619 Views
  • 4 replies
  • 0 Bravos

Resolved! Bonus Data

Does Public ever offer their existing customers bonus data? I am on the 1GB plan and could use a little squish but want to avoid paying any more money.

bigscottydawg by • Good Citizen / Bon Citoyen
  • 2247 Views
  • 10 replies
  • 0 Bravos

Resolved! Bonus

Will there be holiday bonuses this year? 

Cbgirl1 by • Great Neighbour / Super Voisin
  • 4535 Views
  • 27 replies
  • 0 Bravos

New phone

Any suggestions on a small android? 

Cbgirl1 by • Great Neighbour / Super Voisin
  • 1512 Views
  • 8 replies
  • 0 Bravos

Resolved! Q about using vouchers & Autopay

Hi. Not a customer yet but will likely be coming aboard soon as my annual PC Mobile prepaid topup is a few weeks away from expiry. I saw it mentioned in another thread here that CCS has a promo right now whereby those activating new PM SIM cards can ...

DanielB by • Great Neighbour / Super Voisin
  • 3153 Views
  • 9 replies
  • 1 Bravos

Cannot top up using my payment voucher

Hi, I bought payment voucher in the same place for a couple of months but this is the first time it doesn’t work I’ve tried both calling and website. Does anyone have solution?

MochViqhy by • Great Neighbour / Super Voisin
  • 3015 Views
  • 16 replies
  • 0 Bravos

Resolved! Double charged for $5 add on

I just checked my credit card statement and I was charged 2 times ($5.60) for my $5/500 min add on. How do I get this fixed?

Namu by • Great Citizen / Super Citoyen
  • 3626 Views
  • 15 replies
  • 3 Bravos

Resolved! Information

How do I get my account information 

Kimonehen33 by • Great Neighbour / Super Voisin
  • 1873 Views
  • 7 replies
  • 0 Bravos

Long Distance calling.

I have hundreds of International min and hundreds of National long distance min in my account yet when i try to call a 450 number which is long distance, but in my province I get a message saying it can't make the call and to add, I guess long distan...

ApatheticFloW by • Great Citizen / Super Citoyen
  • 7591 Views
  • 30 replies
  • 0 Bravos

REWARDS

My bill is the full amount without my rewards being applied.  What gives?

dmcgavock by • Great Neighbour / Super Voisin
  • 1980 Views
  • 13 replies
  • 0 Bravos
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