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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73433 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75112 Views
  • 180 replies
  • 32 Bravos

Phone suspended while money in account

Has anyone else had their phone suspended while there was money in their account?  I was told my credit card had expired in Sept and they couldn't take funds.  My credit card expires in March and there was already enough in my account to pay anyway

Resolved! Deducted money

I recently port my sim from Public mobile to Freedom Mobiles. And today Public mobiles deducted $56 CAD from my credit card, I don’t know why!!!

dazarjun by • Good Citizen / Bon Citoyen
  • 6478 Views
  • 41 replies
  • 1 Bravos

Resolved! 2BG promotion

Hello! I signed up for the 2GB promotion bonus and I got the email saying I’m eligible for it but when I typed in the code on my account it says I am eligible for the promotion. Could someone let me know why? 

Haleigh by • Great Neighbour / Super Voisin
  • 2139 Views
  • 11 replies
  • 0 Bravos

Resolved! Issue with porting with public mobile

Hi there, I recently decided to port to public and join this awesome community. However, I believe I missed the 90 mins verification text. I don't know how and who should I contract to restart this process.  Thanks. 

Clruixue by • Great Neighbour / Super Voisin
  • 1868 Views
  • 12 replies
  • 0 Bravos

Resolved! No data on $15 dollar plan with auto pay.

I set up my sons account which is $15 dollars a month with autopay. His data usage show a extremely small amount data used.should have 250mb of data but he can’t open a web page.He is using an iPhone and yes his cell data is turned on.

Can_Yeager by • Great Neighbour / Super Voisin
  • 3805 Views
  • 22 replies
  • 0 Bravos

Resolved! Changing my email address

I’ve changed my email address today and it’s not the same one I signed up with , is it possible to change it without closing my PM account and opening another one? 

Deano53 by • Great Citizen / Super Citoyen
  • 2415 Views
  • 7 replies
  • 0 Bravos

Resolved! Extremely high data usage

Helloim using iPhone with currently iOS 15.1 I found very high data usage.I turned off all settings what using data and still after few days all my data limit was consumed.I talked with Apple customer service, they checked my system and confirmed tha...

Irkas by • Good Citizen / Bon Citoyen
  • 17825 Views
  • 40 replies
  • 1 Bravos

Resolved! Number de-activated and i cannot find a way to pay!

i had two numbers under my account because I usually take care of mine and my partner’s phone bills. Recently, my credit card was compromised and they issued a new card so I had to update the credit card information for all my auto payment services, ...

Jinhee1012 by • Great Neighbour / Super Voisin
  • 2335 Views
  • 12 replies
  • 0 Bravos

Samsung A12

This phones seems to work great with Public Mobile. Good reception and no issues thus far

Pixel 5 via Public Mobile

Curious, what do you all think is a reasonable price for the Pixel 5.In my opinion $600 seems quite steep.

rossputin by • Model Citizen / Citoyen Modèle
  • 5030 Views
  • 33 replies
  • 0 Bravos

Resolved! Reset password

I want to reset my password but I need my security answer which I forgot. How can I reset my password. Thank you

Smagnaye by • Great Neighbour / Super Voisin
  • 1864 Views
  • 6 replies
  • 0 Bravos

Resolved! Data usage does not add up

I have received a text message that I have used up 75% of my 5GB; this was a surprise to me, the plan has just renewed on October 25, 2021. When I look at the usage history, this does not add up with what is stated in the usage area. Thanks for your ...

msuwala by • Great Neighbour / Super Voisin
  • 2830 Views
  • 11 replies
  • 0 Bravos

Paying for Service and Texts.

While I don't understand why there are few here that don't want any texts from PM, I can now protest as well.  I don't mind getting them but too many is one too many.  You get a reminder a few days ahead of time ... okOn your payment date, you get a ...

Resolved! United States

If I have the $25/mth plan and would like to know that if I purchase the talk US/Canada for $15/30 days and then purchase the roaming for the US will I be able to us my phone in the States?

Lori287 by • Good Citizen / Bon Citoyen
  • 2330 Views
  • 10 replies
  • 0 Bravos

Help with new account

I just got my son signed up for an account.  It seemed to be going along okay, but after completing all the steps, the phone won't work - I get a notice that reads: "Could not lock SIM."Can someone please help?  Sandra

Noah27 by • Great Neighbour / Super Voisin
  • 2493 Views
  • 14 replies
  • 0 Bravos

I loose audio on all phone calls

I can make and receive phone calls but I will not be able to hear the person I’m speaking with after a short time. The call has not dropped and they can hear me fine. This is happening to all devices we have that are with Telus/Public Mobile for a co...

Kelly0624 by • Good Citizen / Bon Citoyen
  • 5081 Views
  • 31 replies
  • 1 Bravos

Re: Transferring or Changing your Phone Number

I wasn't sure when to switch to the Public Mobile SIM card after I confirmed with my previous provider that I authorized the transfer. It said it could take a couple of hours, so I waited. In less than two hours I had a text from Public Mobile - "Hey...

Annejjs by • Great Neighbour / Super Voisin
  • 700 Views
  • 4 replies
  • 3 Bravos
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