Community

Resolved! Puk code

I need a puk code because my sim is locked now and I've submitted a ticket about the problem. The mod contacted me requiring more info such as my account number and the last 4 digits of my credit card. The email also stated do not reply to this email...

Resolved! No Signal/SIM# on account is different.

Hey guys,i was with my phone this evening when suddenly I got no service. i waited a while but the service did not return. I had done all of the required troubleshooting but to no good. Lastly i checked the SIM on the account and the last 4 digits we...

Resolved! How do I get 5GB bonus after I joined $25 plan on January 9, 2021

New Year,New Phone Plan.Start the New Year with a month of free service on us. For a limited time only, get a month of free service when you enter your email below and activate on any plan by January 25.Plus, get 5GB of free data on any plan $25/mo o...

Resolved! Free Holiday Giveaway

Can I still get it?

Resolved! Is Public mobile affiliated with Koodo?

Hi there, I have an android phone that is starting to not work very well so I am thinking of getting a new phone. A while back I received a text from public saying that Koodo had some good deals on phones and there was an optional $100 voucher...(if ...

Resolved! Had to switch out SIM due to receiving a defective one

Hello, Purchased a phone for my son for Christmas, unfortunately the SIM card was defective.  I had to order a new SIM card which I recently received and thankfully this card works, but now 2 weeks have passed since I created and activated the accoun...

Resolved! International Calling Holiday Giveaway UK

Do you know if the countries available in the International Calling Holiday Giveaway includes the UK? I know that the UK is not included in the list on the page where you purchase add-ons. However, I'm asking because I received 400 Holiday Giveaway i...

Resolved! Is there a human being that I can talk to about my service

Resolved! Credit card

Change expiry date on credit card

Resolved! No service?

I have been with public mobile for almost two years. The signal was never good. Now it becomes even worse. There’s barely any signal in my house recently. Most of the time there’s no service. My house is just near a main road in Toronto. My wife is u...

Resolved! My plan was changed without my permission

My plan was changed without my permission roughly a month ago. I can no longer call the US but have added storage which I don't need. Someone (without my permission) switched my plan where I added US calling as an ad on. My account ends in xxxxxxx.Ca...

Resolved! Re: Account Security of Public Mobile

Thanks for the info

Resolved! Payment

I cancel my services and now I want refund 

Resolved! Can we change the plan for a month and go back to the same plan next month

Resolved! Locked network

Hi i just tried activating a new phone number, using the sim card provided, money was charged to my account, but phone still doesn't work. Phone says "Network locked sim card inserted".Its been 20 hours since activation email was received. is this no...

Resolved! Promotion

Hello! I have question to ask. How do I know if I get the boxing promotion that gives the 5GB and one month rebate since I use different email to activate? 

Resolved! Forgot my password

Resolved! 3G data is being used although my data is turned off?

Hello everyone, I have data turned off on my phone constantly, I only use my wifi at home.  However, on my account I  notice that somehow 3G data is being used?  It is a very small amount (0.001 MB).  Here is a line from my usage:09/01/2021 1:45Web  ...