Community

Resolved! I need a copy of my ebill. Where is it?

Resolved! Locked account

Hello, I have been locked out of self serve, I haven’t been able to log in for over a week now. Password reset doesn’t seem to work, no email is sent to reset pw. Please help! thanks

Resolved! Which part of account minutes are used from

11:41:36 AMI have the 100 min talk plan, plus there is a 400 min long distance in North America promo credit. If I make a long distance call out of province which minutes will be used accounting wise?

Resolved! Receiving Text Message for Apps Activation

Hello and Happy New Year Everyone. Would like to confirm if we can receive international text message. For instances, I was trying to activate an account from the Macau Government, it suppose to send me the activation code through text message, but I...

Resolved! How to receive first month free as part of the 2021 January Promotion?

I've signed up with the promotion email through the website and get confirmation that my email will be qualified. Just want to see how should I will receive the 1st month free promotion.

Resolved! cancel a phone

how do you cancel a phone if it is not used anymore and its on direct payment

Resolved! Locked out of self serve

Tried logging in to self serve to update payment info but forgot my password and the answer to my security question. I tried too many times and now I'm locked out.

Resolved! What happens when you cancel a number?

Does the number go back into the available choices? What happens when you are activating a new line with public mobile and you do not select transfer old number. Do you get randomly assigned a number or can you choose. 

Resolved! Phone sudden not registered on network

I have a Google Pixel 2 XL.  Over the past 24 hours my phone suddenly is unable to register and connect to the Public mobile network.  I am unable to make phone calls, send text message, and access data. I have tried the following step to troubleshoo...

Resolved! Security

I have a co-worker that was thinking of changing over to public mobile from telus.  Our boss told him that he thought public mobile probably doesn't have as much security on their information compared to telus.  Is there any truth to that or does it ...

Resolved! I want a reccuring plan - not just 30 days

I'm looking to:"Set up a recurring pre-authorized debit of at least $50 with the first pre-authorized debit posted before February 1, 2021.2"I get a free 300 dollars from my bank if I achieve this. The only plans I can see are 30 days. Help pleaseSid...

Resolved! How to unlock this phone

How can I get this phone unlocked? I want to use a different carrier 

Resolved! Hi

hi I want to pay my bill 

Resolved! Cannot place calls

Can receive calls. Usage is still under plan limits  yet when I want to place a local call a male voice instructs me to go for add-ons as long distance calls are not included in my plan yet my plan is for 100 minutes Canada wide. Cannot use my phone ...

Resolved! Data Connection?

Just bought a used iphone se (2016) from Public & seems I have a problem with my data.E-mails sent on data arrive sometimes 12 hours later, texts sometimes not at all, & texts with pics don't go. Also, I am seeing small charges on my Visa most days f...

Resolved! Pre-owned phones

I’m new in Canada and here ☺️ So I notice that public is the best signal in Canada other than Bill and Freedom.. so I chat with kind and helpful lady name Monica and I get a nice offer for SIM. But I need to change my phone also, so I’d check the pho...