Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I paid for the 10-day US roaming several times while in the US. Half the time I paid for this service, it would not work. They day I purchased, it would not start working, and never started to work at any time throughout the 10 days. Other times it w...
Hi, How come I can never log into Public Mobile Community? I have to reset my password every time I try to access community. I can ensure I am using the correct username and password, every time I log in, but it always tells me they are incorrect. S...
My new phone was recently stollen. I am currently submitting this claim to my bank. My bank is requiring the following things, which I do not know how to retrieve from my Public Mobile account, and hoping these can be emailed to me please: 1. Proof o...
Hello, I can't log into my other account. They share the same credit card info. The recovery email has been deleted and the main email, we can not get the password correct. Please help. The account we are trying to log in too is *******. Edited by @...
Existing user, returned to country and bought a new sim card - I'm trying to use the "change sim card" function and don't have access to my old sim. after entering my sim card, selecting the send to email option and clicking ok, I get a generic error...
Hi There i have my phone is out of service now. i can not do forwarding. could you help me forward my phone to xxxxxxxxxxxxx. THANKS edited by computergeek541: phone number removed
I went to purchase to phones with the intention of joining after but was told the purchase was declined due to a postal code mismatch. so i figured id get a couple phones somewhere else but i noticed the transaction did actually go through. so i gue...
Hello everyone, I've just joined Public Mobile as I wanted to get the Light Phone and wanted to get away from the 'big carriers' as best I could. Light Phone says they have users that use the phone on the Public Mobile Network. I got the phone and I...
Hello all, Today I got a notification on my iPhone that I had a voicemail, but when I called my voicemail there was no message. I had been getting an error message from my voicemail when trying to call, it would say ‘call failed’, and I couldn’t acce...
New customer here, trying to understand usage reporting over the first few days.My history reports one call of 31 seconds. Usage shows 2 minutes.History reports a total of about 2 Mbytes used. Usage shows 7 Mbytes.Why the discrepancy? History is accu...
Trying to switch my SIM card from an iPhone 6s to iPhone 6. Unfortunately, it says “no service”. phone is not locked so I am not sure what the issue is.
I'm shocked that Fido is telling customers that they will no longer be able to call emergency services in the US as they move to VoLTE only. When is PM going to get their act together and offer this service. Why wasn't I notified as I'm on an unlimit...
Hi, My wife and I have Public Mobile accounts; I can log in to mine, but forgot her email and password. When we try to chat with SIMON, he's useless. He tells us to open a ticket, but when we try, it asks to sign in to the account...which we don't kn...
how does the payment system work if I lift the " lost "status in my account?for example, I can not find my phone suddenly, I activate the " lost " phone in my account. I know the monthly payment will be frozen. After 15 days, I found my phone. I lift...
Hi, Need your help. I went to buy a cellphone and the store has convince me to port my Public mobile number to Koodo. They tried for more than an hour in 2 separate days and they messed up my Public mobile number. Used this number for several years ....
