FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55062 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62684 Views
  • 183 replies
  • 32 Bravos

Resolved! Re: Beginner’s Guide to the Community

My activation hasn't succeeded, I have had no confirmation text from my current provider after three hours. I have tried the bot but the link to the ticket creation fails every time. I have tried different computers, browsers and erased cookies.I sen...

brownie by • Good Citizen / Bon Citoyen
  • 1767 Views
  • 6 replies
  • 0 Bravos

service interuption?

Is there  a service outage in mississauga ontario? TWO different Public Mobile phones have no service.

Flashdance by • Good Citizen / Bon Citoyen
  • 5010 Views
  • 30 replies
  • 0 Bravos

Port in

How do to port in my sugar mobile number when I try it say it wired tranfer 

Resolved! Disable voicemail

Hello i want to disable my voicemail but dont know how to do it. Pls help. thanksTan xxx Edit by Dunkman: removed personal information

Tanhuu by • Great Neighbour / Super Voisin
  • 2613 Views
  • 7 replies
  • 0 Bravos

GPS phone for a child cannot connect to Public Mobile network?

Hi everyone! I just recently purchased this watch for my daughter for Christmas on Amazon and bought a Public Mobile SIM card with a $15/month talk/data plan with 500 mb of data.  This is the watch:  https://www.amazon.ca/Tycho-Tracker-Geo-fence-Real...

Fleecy77 by • Great Neighbour / Super Voisin
  • 2828 Views
  • 13 replies
  • 0 Bravos

Resolved! Add ons

how do I purchase phone add on? 

Lizzie by • Great Neighbour / Super Voisin
  • 1830 Views
  • 6 replies
  • 0 Bravos

Resolved! wrong e mail mapped to registered phone number

I got a new public mobile sim two days ago and just noticed that a wrong e mail address was mapped to the number and as such have not been able to log in to my profile.I need help urgently.

oyeladedolapo by • Great Neighbour / Super Voisin
  • 1075 Views
  • 4 replies
  • 0 Bravos

Sim not working

Hi, good evening. I just got my public mobile sim today but its not working. I have tried several options including reset but it seems there is a problem. My phone keeps popping something like "sim not positioned for voice". Please help

Tola by • Great Neighbour / Super Voisin
  • 1437 Views
  • 8 replies
  • 0 Bravos

Help

My phone is saying sim not provisioned voice what does this mean

Can't pay for plan renewal - won't accept CC ?

I've been trying to pay the balance needed to reactivate my plan ( $165 / 3 mos / unlmtd talk&text / 9GB data)... I have a $21 balance. My wife's Visa/Debit was registered (I only have Mastercard), and when I try to MAKE A PAYMENT it comes back with....

j0hn_r1 by • Good Citizen / Bon Citoyen
  • 1433 Views
  • 6 replies
  • 1 Bravos

Service issue with texts

Can I ask, what I think may be, a simple question? My wife has a plan with no data. She is unable to receive texts until she is within wifi range. Is this a setting on her iPhone or does she need data for texts to come through in real time? Thanks Ke...

kenholman007 by • Good Citizen / Bon Citoyen
  • 5628 Views
  • 44 replies
  • 0 Bravos

Resolved! is the Samsung Galaxy A10e compatible?

Hi!I bought a second hand phone - a second hand Samsung Galaxy A10e and I am looking to switch to public but I only see the Galaxy A10 on the list. Thanks!

tlarking by • Great Neighbour / Super Voisin
  • 3191 Views
  • 6 replies
  • 0 Bravos

Resolved! Canada Long Distance Calling

Hi guys, I am on a $25 plan that states it has unlimited Canada wide calling. Doesn't it mean that I can call any number in Canada for free? Asking because when I call to another province I get a message saying that long distance charges may apply. W...

gauravtuli by • Good Citizen / Bon Citoyen
  • 3072 Views
  • 6 replies
  • 0 Bravos

Sim

Dunkman by • Oracle
  • 301 Views
  • 0 replies
  • 0 Bravos

Alternate U.S. coverage?

When the border does reopen and we are permitted to drive into the U.S. is there a chance that PM users can have an alternative to the current add-on? Now it is either $8 for 10 days of talk service in the U.S. but how about another option such as ei...

Resolved! home phone service

When and will PM offer home phone service, be it VOIP or cell, in the near future?so far I am pretty satisfied with the cell service as it other  beats all the Canadian carrier on price and service.

marcos12 by • Good Citizen / Bon Citoyen
  • 4792 Views
  • 20 replies
  • 1 Bravos

Resolved! https://activate.publicmobile.ca/ isn't loading?

I'm trying to activate my sim on https://activate.publicmobile.ca/The website won't load. It's a blank page. I've tried Firefox, Chrome, Safari, Internet Explorer, and Edge, both in normal browsing mode and regular. I've even tried using a VPN. It's ...

chadmilbrandt by • Great Neighbour / Super Voisin
  • 2110 Views
  • 11 replies
  • 0 Bravos

Resolved! How to renew credit card when you have no account information

My mom has been using Public Mobile for years and when she signed up, her friend helped signing up. Now, her credit card has expired and I, as her son, would like to update the credit card information. However, she has no information about her Public...

upsurge by • Great Neighbour / Super Voisin
  • 1443 Views
  • 4 replies
  • 0 Bravos
Labels
Copyright © 2026 Khoros, LLC
Need Help? Let's chat.