Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey I got an email 2 weeks ago that I was in the top 50%. Why didn't I get a reward ? My bill just renewed today.
Just signed up a new Public subscbriber . Phone number seems to have ported successfully.Text works fine ...she can call me , but when I dial her number I get " The customer you are calling is unavailable at the moment ..please try again later " ...t...
This is incredible that I've somehow come to forums to resolve this? My visa debit payments are getting rejected as if e card is invalid, but it is not. This is like a resolve now or loose a loyal customer in an hour situation.
I was trying to change my plan and it asked me to add funds. I ended up charging my card twice. How do I get a refund and find out if it actually changed my plan?
Hello everyone I forgot to enter the promo code for the Lunar plan during activation. Is there any way that I can use this promotion now?
I’m locked out of my account
I have been getting emails claiming to be from Public Mobile regarding a survey. It asks me to go to the following link: https://survey.confirmit.ca/wix/p120030041299.aspx?__sid__=xh89BzAzamRoSCdDZHhU_sst2j8qL1Yn8k4DTk7ZLSnLxhGlQuULrF8OBqXt6C5G8-l4w7...
Hi, I don't know what's going on and how to resolve this, but here is the situation. I subscribed to some paid service that is supposed to notify me via SMS about rather urgent matters. They don't offer email notifications, so this option is out. Whe...
Hi, I was trying to register my new RBC master card for auto pay option. I was having VISA debit card previously and it was working perfect.PM is not allowing me to register my new master card. I spoke with the customer service in RBC and they said i...
Brand new account.Why are our texts green when we are connected to home internet? It is not a billing problem.
Hi- I'm asking on behalf of my husband who has a Public account as well. He just started using vouchers, and this is the 2nd time buying them. (the first time I bought them and added for him no problem), Bought from Superstore, it's been way more t...
I was typing a reply to a post when a warning appeared saying that posting on Read Only area is not allowed. What? I posted my reply anyway and this appeared. What on earth does this mean? My reply was not posted and it is not in My Unmoderated Ite...
Hi there. I would like to set up a public mobile account with my own device. when trying to register, my SIM card number. It wasn’t accepted since it has 20 digits instead of 19. id like to keep my current phone number. please advise.
reactivating my plan from acct balance will not work
My sim number doesn’t match my account... who do I contact asap i don’t have service
I have two accounts with Public Mobile - one for my phone, and one for my wife's phone. We both came over from Petro Canada Mobility and ported our numbers. All that went without issue. However, it appears that the phone number attached to my wife's ...
I'm thinking of getting a more expensive plan, and was wondering how the process unfolds. If I upgrade does it charge me and change my plan right away with a new start and end date? Or does it change next cycle? Do I keep my add on minutes throughout...
Really new to cellphones in general but especially Public Mobile.I've tried all the things I can think of to try/select around my account, but I can't find where to go/what to press to actually pay for a month's time.It's the day where I was supposed...
Howdy, Just wondering how to mark post as solved, and how to flash the appropriate comment. Thanks!
Hi, Just wondering if community rewards brackets are sorted by (for example) the top 50% of either: all active public customers, all active community members. And can anyone tell me how many posts they've made/what bracket/discount you've fallen unde...
My account got suspended. I missed the payment date. I thought it was midnight my time zone. I forgot my bank card at home and couldn't process the payment until I got home. Anyway, I have the correct amount in my balance but I don't know where to go...
