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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Issue

So I paid my phone bill after not paying it for 2 months or so & since I paid it, usually at the top where it says my carrier and shows how many bars of service I have won’t switch from searching. Ive tooken out my SIM card and put it back in, I’ve t...

Texting/SIM card issue?

Hi,I am a fairly new convert to Public mobile. I did the switch last month & everything seemed fine. Just over the last couple of days though I am having trouble sending texts.The only way I can force a text to send is to remove the SIM card, wait, r...

forgot username and password, also do not remember the account number

Using this service for a long time, I do not remember the username and password for self serve account. I do not even remember the account number for my number. I want to make payment for this number. I had pre-authorized payment, but now I changed m...

payment voucher

i submitted my payment voucher and i got a text saying my payment was verified but there is no data in my account and the money went into my account but i cant figure out how to get my data

Resolved! New Device

I bought a new to me iphone 6s today. As soon as I opened it up I turned the device on, set it up and inserted the public mobile sim card from my old phone. I get an error message saying the Sim is not supported and something about being locked. I ch...

Christmas promotion

Signed up this past beginning of January. There was a promotion to get first month free. I understand it can take time for this promotion to get processed. Just had my third payment get charged to my account but still no month credit

Cell phone

Will my Public Mobile Sim card work with Alcatel Go Flip 4044M?

Resolved! active account line not working

I suspended my account as i was out of the country for a couple months now I am back and made a payment and it shows that my account is active but when I try to make a call it says:"sorry we cannnot complete your call you do not have a long distance ...

Moving from Bell network to Public network with same number.

I am currently with Bell network and want to change it to Public network without changing my number. Is it possible? Is so, where or how to get this done?

Can't access voicemail

Help!! I've tried everything here. I must have an unusual problem as there appears to be no answers from SIMon or the community. So I need some knowledgeable person. I recently started with the $25 Public Mobile plan. The transfer from my previous pr...

Resolved! Auto pay

I forgot password and security question

Suspended account

I put my account on hold because i was going on vacation, I'm back now but can't make payment because my account was Suspended. It's not allowing me make payment. It says my account will be deactivated in 3months if I dont pay.

Resolved! Non Credit Card method of payment

Hi there,If you wish to pay for your bill WITHOUT any credit card at all, can this be done?Even it is means losing the $2 AutoPay reward, can Public be added as a payee via online banking and paid through that way?HELP!

Will this phone work on Public Mobile?

The phone explicity says it "does not support the telecom CDMA 2G 3G network".It also says it works on:Network: GSM850/1800/1900mhz 3GWCDMA850/1900/2100mhz 4G Wondering if this will work on Public Mobile? Sorry, that's all the info I have.

Resolved! I wonder what's eating up my data usage?

Hi, I'm on the $15 monthly plan so I only have 250mb of data. That's really all I need. But for this month that just renewed on March 4, my account shows that I already used 170mb of data. All happening on March 5. I'm always on WIFI and have the...

Voicemail not working

I can access my voicemail, but it’s not activating when someone calls me.... the phone rings for 4 or 5 rings, then hangs up. Was working fine a couple of weeks ago. Went through all menus but everything seems correct, same as it’s always been.

Resolved! Blocked Callers Able to leave voicemail

Hi, my subject says it all. I'm having a bit of what I feel is a technical issue so maybe not perhaps a PM issue. I have a Samsung Galaxy A8 phone. And I've been noticing that I still recieve voicemails from blocked callers (spam numbers, and persons...

Resolved! Spam Numbers - Unwanted Calls

I recieved a call from a spammer who had stolen the number from the National Guard. The national guard is quite aware someone is using their phone number for fraudulent purposes. They did request that in the event I continue to receive spam calls, I ...

Resolved! unable to resume account (account suspended due to lost phone) registered new sim card

phone was suspended because phone was lost, purchased new sim card and registered to publicmobile but unable to resume service or make payment. Payment option buttom is greyed out. Getting error "There has been an error while resuming your service...

Resolved! Compatibility help/flip phones

Hi, I'm looking at replacing my old smartphone for a flip phone but I dont see the kind I'm looking for on the compatibility list. It's called the Nokia 2720 Flip, it's kind of new, released in September I think. All the descriptions I've read say it...

Resolved! Trouble getting started

Hi there, I just got my SIM card from Walmart and went through the Sign Up process which involved a number port. All seemed good and entered my CC info, but it sat on processing for a while and then came back as Unsuccesful. It pointed me back to the...

Resolved! ATTN: Account number help

I lost the paper they gave me with my account number and I desperately need it. How can I find it? thanks

Resolved! Voucher PIN code not finding

So this is my first time to make a payment. I haven't activated my account yet. I bought my voucher card at London Drugs. And I followed the instructions and tried to activate my SIM card with the voucher cord. However, after trying several times I ...

Resolved! Unlock My Phone

Hi I would like to unlock my phone I had bought from public mobile in 2014

add-ons for a month

Stupid question......can I do 3 ten days add-ons in one transaction or do I have to wait for every 10 day period to expire before starting another?

Resolved! Need moderator help

Because I'm coming from Kudo, the self-serve porting feature tells me I need a moderator to provide assistance. How do I do this?

Account sign in

My eldrly father does not have any information about his account. We need to update his creditcard on his account. How do I do that?

Resolved! When will phone be turned on?

Updated my cc info same day they turned off phone. When will it be turned on and how do I verify.

Resolved! Text said I don’t have enough money to pay my next bill when I do

I received a text saying I have insufficient funds to pay for my next bill which is issued for tomorrow. I checked my account and I have more than enough to pay the bill. I also have it on autopay. So I am quite confused.

Card not registering

This is either the second or third time this has happened to me and is utterly ludicrous... I have tried all the suggestions but my new card wont register. It has money on the account, i have reentered all the information repeatedly, i tried capitali...

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