I need a copy of bill for work

[kgo]

I just need a copy of my bill that included my address for work purposes. I've tried to create a ticket and reach out to support but every system fails to verify or even let me submit a ticket, really frustrating and trying to get this ASAP.

[HALIMACS]

---

@kgo wrote:

I just need a copy of my bill that included my address for work purposes. I've tried to create a ticket and reach out to support but every system fails to verify or even let me submit a ticket, really frustrating and trying to get this ASAP.

---

@kgo 

I presume you've registered for the self-serve with Public Mobile.   If not, click here:

Create a Self-Serve account (publicmobile.ca)

Once you've created a self-serve account, create a support ticket via the following:

Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts to make the request for an official statement.

You should be aware, these account statements are LOW priority requests and they may take several weeks to receive.

[Anonymous]

@kgo 

you can go sign in to Self-Serve, to review your account,history transaction.

or you can request invoice 12 month by Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck......

[Yummy]

Process of Creating a ticket has some issues (like from forever). Even CSA admitted it:

Try to contact CSA directly using provided link or try this one by clicking here  (Ctrl+click).

[0PX9O4 · Accepted solution]

Sorry to hear that you've been struggling to get a ticket submitted. Why don't you just send a private message to @CS_Agent with your account information and they will take care of your request.