Can make calls but cannot receive calls from new public mobile account

[rogerpitre5]

Just activated a sim card yesterday 05/01/22  which I switched mobile number from Virgin mobile to Public mobile. 5**-***-***1.   I can make calls without issues but I cannot receive and

Edited By: ShawnC13 Removed Phone number

[esjliv]

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@rogerpitre5 wrote:

Just activated a sim card yesterday 05/01/22  which I switched mobile number from Virgin mobile to Public mobile. 5**-***-***1.   I can make calls without issues but I cannot receive and

Edited By: ShawnC13 Removed Phone number

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@rogerpitre5  - when changing providers and SIM cards, some troubleshooting to do to help kick start the network, try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

[ShawnC13]

@hairbag1 thanks for the tag got it!

[Anonymous]

@rogerpitre5 

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

you can try to do some troubleshoot

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

[hairbag1]

You might want to edit out your personal phone number as this is a public forum. Click the little down arrow, top right side of dialog box and edit your original message.

@ShawnC13 

[0PX9O4 · Accepted solution]

It does sometimes take several hours for the port to go through. If it's been as long as 24 hours since the porting was started, you should send a private message to @CS_Agent so they can look into this for you.