[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Compatibility
Hello! Will the Samsung galaxy a52 work with public mobile. I was having trouble trying to figure out their compatibility page. Thanks!
Resolved! Voice Mail Message?
Dose Public Mobile plan offer voice mail service? recently switched to PM the basic $15 month plan, but seems there is no place to set up voice mail.
Resolved! Need to change the email address associated with my account
The email address associated with my account is my dads and I want to switch it to my personal email address. I need help doing this.
Resolved! Delete CC from account?
So with this new website for "My Account"... How do you completely remove/delete a card on file?..Old site you could go to "Manage My card" and remove the card. Thanks!! And hope all you guys are well and have enjoyed the summer.
Resolved! Bonus Holiday Mobile Data disappeared
Hello, I had a couple of GB Bonus Holiday Mobile Data in my account that seems to have disappeared after transitioning to the new system / look. All I see is the Bonus addon LD minutes. Can someone help to restore this mobile data? Best regards, Mil...
Resolved! US travel
How does my plan work when I travel to US
Resolved! Data usage
Cannot get accurate reading of amount of data used on my account. Every time I get check account it remains the same data usage. Problem has persisted since new format was introduced July 13. My wife's account has the same problem. Extremely frustrat...
Resolved! PM account online service is down?
PM account online service is down?why can I not login?
Voicemail issue
I would like to know if my voicemail can be reset. When calls get my voicemail it says vcml is full but on my end it says no messages. Not sure what happened. How can I fix this?
Contemplating the Limited Time 55 for 20GB on 4G plan BUT?!
To be honest I don't think I really need all that data and while an amazing deal especially if you take the 3x points for a year to knock it down into the 40s every month (or equivalent of), I don't know if my usage would justify that. With that said...
Resolved! plans for seniors with more data
I have been a public mobile client for almost 2years. like it a lot but I would like to get more data. currently with a 4gb plan, not even sure that this is where i get info.
Resolved! change card
Whan I can change my card for automatic payment
Resolved! Payment issue
My payment is not going though even though my card info is correct. And I have also tried using other card as well but the same error message pops up saying oops, something went wrong, please try again.
Resolved! new visa number
how can i change my credit card information on my account
Resolved! I need my puk number
Hey there, I just need my puk number where can I get it? I no longer have my card that has it on there.
Resolved! Transfer to fido
I want to transfer my PM phone number to Fido, I received a text to confirm the transfer but Fido says the porting could not happen as planned
Resolved! My data usage is already at 3.84B (out of 5GB) - renewed today
Hi, My data usage is already at 3.84B (out of 5GB) and I renewed my plan today and I have not used my phone at all today. How is that possible? Thanks. Raphael
Resolved! Cannot port number and cannot create ticket about it
I am trying to join Public and have been trying to port my number for two days. I have called Telus, my current provider 3 times and they have confirmed I am authorized to port the number. When I try on the Public activate site it gives me an error a...
Resolved! Would like to get Custom Amount payment fixed
Hi guys,Could you please fix custom amount payment?Would like to pay 9 but it doesn't let me do it, and insisting on 19
Can't Login with correct info and Email/Phone number no confirmation number sent
Can't Login with my correct Email and password, also Email/Phone number confirmation number not working either so I can't even change the password or cancel my plan and service. edited by computergeek541: category corrrection
spotty service question
how does voicemail come in crystal clear in any location, and all other services calling, text, and data are spotty at best in the more favorable location?
Anyone not able to send sms?
Whenever I try to send texts they fail to send. I can still receive them (at least from public mobile) and my data works too. It's anyone else experiencing this?
Resolved! Upgraded Plan not changing
Upgraded my plan to 4 G and hadn’t changed from 3 G or LTE. So what can I do
number transfer
i wish to keep my current number, but when i go to transfer it over the computer is telling me it is not a valid canadidan phone number. which is strange because i got my number with telus while i was living in kamloops.
Resolved! question
I have a old sim card ...i would like to do a update.....i have a new plan with 4G , and my old sim card doesnt show this option in my phone (samsung galaxy S20 FE )thanks ...
Resolved! I need help updating my email (not community)
Please help I need to change public mobile account email. How do I do it?
Resolved! HELP!!!
I NEED HELP ASAP PLEASE MY PHONE CAN'T CALL OUT OR RECIVE ANY CALL I NEED SOMEONE FROM THE PUBLIC MOBILE SUPPORT TO HELP PLEASE CONTACT ME ASAP
PM Says That US Roaming is Not Enabled but I have purchased it. Please HELP!
I have spent over $100 on add on packages 1. the 1GB data for US add on and 2. 1000 talk minutes US roaming add on. This lead me to believe that I could use my phone like normal while I travelled from Ontario Canada to San Francisco, and around the r...
Resolved! Not able to transfer Bell prepaid phone number
I have received a message from Public mobile that the IEMI number seem to be not valid …..They cannot transfer my cell phone number from my Bell prepaid phone (card) to public mobil plan……what can we do now ?
I want to create or get to my account
I cannot sign to my account, why????? Wont allow me to create or get to it.
