Community

Resolved! Issue when get the new SIM card

I have a problem with my new sim card,I lost my phone and  I got the new sim card this morning and i want to keep my old number (public mobile number) then I click on the box know as ''keep your old phone number'' I typed and my sim card does active....

Resolved! Suspended service

I purchased public mobile for the purpose of keeping a phone number. The payment was set as pre-authorized. I was not notified at all that auto pay was disabled. Not until I was told by a friend, did I notice auto pay had stopped. I’m trying to get t...

Resolved! Cell phone coverage is in mb

Hello I keep getting text and voice calls about public mobile services not working in mb because of network change coming mid this a scam or is there changes coming that will make the service not work as well  

Resolved! I can make calls and send messages, but I can't get calls or messages.

Resolved! Assistance with interruptions after porting number to public

Can I have a mod contact me please

Resolved! Re: FLASH SALE: Get your second month FREE when you activate

Please help me in setting up my new sim i lost my phone last night and i ve been trying to set up this sim ALL dayyyyy HELPPP thank u madina My name is houda PLEASE help XOXOXOXOX ......

Resolved! Buy a voucher online

I’m locked out of my account and I don’t have data where I am living in the rural area by Kingston and want to know if I can purchase online a voucher because I can still put in my code from a voucher and top of my dad with that with that possible it...

Resolved! Re: I cant receive call

My number xxxxxxxxxxxxxxx just been recently  ported to Public Moblie.  Porting was successful, but I can't receive call  edited by computergeek541: phone number removed  

Resolved! How to recover my account (forgot pw and security question)

Resolved! pey voucher

If the voucher I bought is no good and it doesn't make my phone work within 24 hours I'm going to a new phone company

Resolved! Public mobile shutting down?

I just received a call from Koodo saying that PM will be shutting down gradually and that they'll offer me this amazing plan and benefits if I switch over right now on the call. I asked if I could think about it and was told that the great benefits w...

Resolved! No phone service

Hi there. My next payment is April 27-21 and I don't have any service??

Resolved! cannot make acall

everything is working good until today march 22 I called and it says long distance.. I can not make a call now..

Resolved! Started a new plan and only half is working

started the new 15$ plan and I do not receive text (in or out) but my data and calling outbound works. Anyone trying to call me it says "The customer you are calling is not available at the moment" Took SIM card out and rebooted phone. this was a Pho...

Resolved! Forgot Password and Security Questions

It’s been years since I logged in and I’ve been paying using auto pay so I don’t know my self-serve login and password but I can’t reset it either since I don’t remember the answer to my security questions

Resolved! My phone SIM card is still unavailable after have enough balance

Got below info in page https://selfserve.publicmobile.ca/Overview/payment/new-oneTimeTopUp-Page/?PostbackParameter=OverviewYour account has already enough balance. Please disregard this message if you have enough funds in your balance or are on AutoP...

Resolved! Phone Number Not Working After Tranferring Carrier

Hi, I currently have an issue with my new phone number. I transfer my phone number from chatr, however, it's been almost a year since I last used the number and the number has been deactivated. After making a transfer and making a payment for my plan...

Resolved! Payment / account suspension

Hello,I have made the payment on March 19, 2021, and the phone is activated, and my next due date is April 18.However, I just received an email this morning that my account/phone would be deactivated if I do not make the payment within 14 days.I don'...

Resolved! Referral

hi just wondering if someone used your referral code, how long does it take to go through on your account? Do u get a notification?