Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My daughter's account indicates it has been suspended, but we are on Autopay and I have confirmed th
I have been with Public mobile a couple yesrs, and like their service.My sim card is constanyly refreshing on my fairly new samsung A70, and research is telling me the sim card is probably bad.I'm in FL for the winter and would like to find a solutio...
If I do not pay the phone bill in time, this number will be recycled by the company in a few months
Hello. My account will be permanently deactivated in December 29, 2020.Is it possible to receive an extension on this? I haven't been able to afford to put a single dollar into the account due to financial circumstances. However i think i will be abl...
Hi I ported out my bell phone to public mobile I changed bell sim card to public mobile sim card. I know phone is unlocked because I bought it from Costco Canada. After inserting public mobile sim card, I am getting this message invalid Sim card,...
I initiated Public Mobile Service on Monday and cannot get the system to provide the second month free that is a promotion. My phone number is 403xxxxxxx and my e mail is xxxxxxxxx. Please investigate. edit: personal info removed by NDesai.
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I got a text message from Public Mobile about deals on phones through Koodo. Do I have to create a separate account on Koodo just to get the phone? Then just transfer my SIM card to the new phone? Thanks in advance!
Hi, I'm from Kingston, Ontario. I was browsing the earlier messages about spotty data and it seems that it has to do with phone quality? Idk, maybe?Any ways, in my case I do not really get to choose when I can use my data. Whenever I leave my place, ...
I am trying to cancel my Public Mobile service but I forgot my login password and also can’t get the answer to the security question. I have tried the alternate retrieval method (last 4 digits on card number, last billing amount etc.) and sent it for...
Something wrong with my internet can u pls help me with it??
I have been logout of my account and can not log back in. Message directed me to contact Public Mobile. Not sure what to do. Any help would be appreciated?
I’m getting calls from my previous providers. I want to check with public mobile if they can offer me a better plan for same monthly I’m paying or give me a discount with current plan on my monthly bill? I’m on $30 plan with 2 GB data...:
Hi there... Does anyone know the answer to these questions? When does the free 5 gigs get applied? I activated at a kiosk and they advised me of it, but I don't see it on the account? In addition, I was told that I would get a credit for the cost of ...
December 26th to Jan 1st 2021. Plans $25 or higher.
I used my email to sign up for the recent Public Mobile promo and i do not see it anywhere.I just finished setting up my account and it did not show up.What is the next step?
IF people want the LTE speeds, why not create a Talk+Text Plan that is Unlimited, for BOTH Can-Wide and Can-Wide + US L-D stand alone w/o the data and then if people buy the Data Add-On, LTE Speeds at least
Hello there! i was trying to activate my dad on PM but when it came time to put the credit card for autopayment it said that it doesn’t work but when I placed my prepaid card on it it went tru with a breeze. Could anyone please tell my why it works w...
Is there any way I can use the data at lte speeds? Its my understanding only data add ons on a talk n text plan are allowed to.
Hello, I am a public mobile customer and I want to move to freedom. 4 days ago, I paid my phone bill and now I want to know can I get my money back. can you give me your customer service number, please. I want to talk to your operator. Thanks,janu
Hello - I did everything I am supposed to do, I think, but the phone is saying 'no service' - please help! Am I missing a step?
I have had two occasions where my phone number has been used erroneously. In the first instance i was called by a person who received multiple calls from my phone number, however, his caller id showed another person's name. The person phoned me and...
This is probably going to be a tough one to answer.. but I'm out of options so please help!! I have recently started having issues with people being able to hear me. I can hear them no problem but they can't hear me. It also doesn't happen with every...
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