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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Phone not working

My phone does not allow me to make calls. It worked before and just stopped few days ago and there is a lot of minutesIt give me this message: "this call is not covered by your plan"Thank you edited by computergeek541: account information removed

Resolved! Getting 8uv2 message

I am trying to make a call and the i get a 8uv2 or 8uv1 message . Its my moms number and I call it often so I dont understand what is wrong . Any help please . I have restarted my phone and have made other calls and they went through .

Trying to set up a new account

Well, not a good start joining the community. I purchased 3 sim cards for me and my two children. I was tryign to just connect myself. Went through the process and the action either timed out (404) or said there was a little problem. Now when I...

Not sure what is going on?

I have 2 public mobile accounts. The other one the service has just stopped working and I can no longer login to the account, what the heck is going on?

Unexplained data usage

Simple fix if you have your Mobile data "off" and your account shows more data used just toggle airaplane mode to on for 30 seconds then back off, your account will reset I do this every 2 days

Resolved! Confirm if SIM card is activated or not activated.

Is there a way to confirm if a SIM card is activated or never activated and ready to use for a new account?

Resolved! How do I know when is the first day and last day of my 30-day plan?

I know exactly on what day my payment is due and on that same day my AutoPay is deducted. But I can't find anywhere on how that's related to my 30-day cycle.

Resolved! Phone not working

I recently had a suspended account for about a week. Signed in, made the credit card payment successfully and had the balance on my account. I downgraded to the plan below mine and I chose for it to be effective now. My account is showing active and ...

Sim unlock pin

My old phone just died. I put my sim card in other phone. To turn my public mobile service it asks for sim unlock pin.I can't remember mine. How can I get my public mobile service turned on. Or who do I contact to help. I need my phone turned on.

Data

If my data finished, can i get a plan with data only until be original olan expires?

Resolved! Where's that post?

Did someone accidentally remove the most recent post titled "Am I out of luck?" You can see the replies to the original post under "Latest Posts", but the orginal post is now gone or hidden. It's the Access Denied scenario: You do not have sufficient...

Am I out of luck?

Just went to renew for USA text only plan. Narrative below which I just sent to Moderator general PM address explains my situation. Anyone have any suggestions? I cannot get into my account. I suspect it may have already been deleted. "I live...

Resolved! entered wrong email during set up

I just got myself set up. (easy).. then set up my husband, but entered the wrong email. Yikes.. now what? I cannot do anything! How can we access his account to change it. I (mistakenly) asked for a new password - which of course went to an ema...

Re: Top Contributors – December 2019

Hi, my account is locked and I have no service I m looking for moderator please help me I can be reached at on my other number which is 1-2**--***-****

Unable to log on to user account. Was out of country so plan on maintenance Won’t let me access

Hello I was out of country so put my plan on one of the cheaper options and supposed to be good until February 5. Back now and reinsert f sim and have no service. Cannot log into account. So went for password reset but that doesn’t work either. Won’t...

Waiting for Sim Card

Hi there, I ordered my SIM card through this site, not on Amazon and I ordered it on 1/6/20 and it is still not here. I have the order number but when I go in to track it nothing works. How do I figure out where it is.... it said only 3-7 business da...

Currently on an old plan and considering changing

I purchased my plan a couple years ago when you could build your own.Mine is one of the 90 day renewals, with unlimited texting and calling and 3gb of data for 3 months at 4G/LTE. I currently pay $120/3 months I was looking at the plans and noticed t...

Resolved! my password

i need to change my password. when i set up my account they typed in my wrong email address its suppose to be xxxxx@yahoo.ca. i recieve emails but when try and reset my password i go through all the steps but not getting the confermatin email ive che...

Resolved! Suspended account issue

I just purchased 500 Canada wide long distance minutes accidentally a few days ago and my account is now suspended because I need to top up again. I have only used 6 minutes out of the 500 and I can’t even make a single call anywhere now. Not even l...

Resolved! Payment issues

How long does it take for my payment transaction With public mobile to be shown up in my Online Banking App? I'm registered for autopay and my plan has been renewed but the transaction has not yet been posted or deducted from my Bank account t amd i...

Resolved! US roaming add on didn't work

On January 10, I purchased the $8.00 US text roaming add-on but when I get to text I always got the message saying that I don't have an add-on. I left the US on the 13th so I never used it. Can I get a refund?

Resolved! Activated my account yesterday before the lunar new year deal came out... any way to get that deal?

Hi there, I ported from Bell to Public yesterday at around 1PM, and around 6PM the new $5 off for 8 months lunar new year deal came out. Would it be possible for me to get that deal too? Thanks!

Resolved! URGENT: Making a Payment using the $40 credit that was allocated to my account

I need to make a payment today or my account or may account gets suspended?How do I use the $40 credit that was put into my account by Public for the 2nd month service free promotion? I do not have a voucher # and I assume its not a credit card/debi...

Resolved! Public mobile main page glitch

Does anyone else get a blank "Browse" section when clicked on? Its been this way for a few days now. I thought it would have cleared up by now.

Resolved! What is 3G actually like?

I'm trying to assess what it would actually mean to move from Telus's LTE to Public's 3G. I have an iphone 8. I am trying to understand when I would notice the difference having a 3G service versus what I have now. Can you tell me: - is there any ef...

Resolved! Changing phone number

Hello allAs I moved from Ontario to BC, I changed today my number.On Self-Serve account there was information tthat changing was "successful" and new number is showing on my account. But the problem is that I can't make calls and connect to mobile in...

Resolved! Want to Port my Public Mobile number to Freedom

I recently switched to Freedom mobile. I want to port my Public Mobile number over to my new plan. How do I do this with Public Mobile?Thanks

Resolved! SIM Card Activation

I´ve done all of the steps for the activation of my new SimCard but when it comes to the Payment your server is not accepting any CreditCard I´ve tried about 3 CreditCards and it is not working. Looking forward to hearing from you

Resolved! Locked out of self serve account

Please help I need to reset email and password for self serve

Resolved! Cancel Account - Not Taking Payment

I have a PM phone for almost 4 years, I am set up on a pre-paid plan where the total amount monthly is charged to my credit card. in Decemer 2019, my credit card was charged however, my phone was "suspended" for no payment and I could not make or re...

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