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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11134 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

Phone payment

I put in $30 on my account today. I got the message saying it went through and my account says I have took $0 due. But it took out only $20 from the $30 and none of the things included in my plan are working. Please help as I need to be able to call ...

MelG_13 by Great Neighbour / Super Voisin
  • 489 Views
  • 3 replies
  • 0 Bravos

Porting an account from another service with bill owing

Hello, if I were to port my existing number to Public Mobile from my previous carrier, but I still need to pay last months (and eventually this month's) bill since I'm still on their service, will this cause any issues? I'm aware the general approach...

MPuser by Great Neighbour / Super Voisin
  • 1522 Views
  • 3 replies
  • 0 Bravos

"Invalid SIM" after activation timed out

While trying to set up a new account (with a new/just purchased SIM card) the activation process timed out (slow internet?).  Anyway when I went to start over the next day it says the SIM card is invalid.  I have sent several messages to the moderato...

roxannedunn by Great Neighbour / Super Voisin
  • 879 Views
  • 15 replies
  • 0 Bravos

NEW SIM card doesn't work

HI I need help! I tried to acivate my SIM card- I got to the last page and entered in my visa info then got a page that said 'something went wrong, please try logging in again' I have tried to restart the activation- but now my sim card isn't workng....

HMB by Good Citizen / Bon Citoyen
  • 701 Views
  • 16 replies
  • 0 Bravos

Resolved! 10GB Data

Greetings,  My wife and I each half the 500+500 plan and are very satisfied with the service. We are giving our daughter a new phone for the Christmas and she will require at least 10GB/month of data. Does PM offer any plans that would accomodate tha...

ssprod by Great Neighbour / Super Voisin
  • 905 Views
  • 14 replies
  • 0 Bravos

Resolved! Incomplete port phone number

Hello All, I'm a newbie on PM as of this afternoon. After listing my porting information during my signup, I'm only able to call and text out. My incoming calls and texts aren't being received. My data is working as expected. I did configure the APN ...

Kgt by Good Citizen / Bon Citoyen
  • 1351 Views
  • 23 replies
  • 0 Bravos

Resolved! LG Q6

Is the LG Q6 compatible with Public Mobile ?

Resolved! Text Notifications

Just set up my SIM card today and I was wondering if I get notifications when I pass 50% data ussage. My old provider did not do that and it was a real pain to deal with. I can't find a notification on the site to add this option.

anika587 by Great Neighbour / Super Voisin
  • 723 Views
  • 5 replies
  • 2 Bravos

Two new compatible phones

This is not a question, but some information that someone may find useful. I successfully activated two SIM cards this weekend for two phones that are not on the compatible list. I expect that there are a number of missing phones, but anyway for the ...

chank by Good Citizen / Bon Citoyen
  • 648 Views
  • 5 replies
  • 4 Bravos

Expand included country list for International Long Distance

By using PM many people are not able to make International Long Distance calls to many countries due to a very limited country coverage which includes, Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Po...

iliusfaisal by Great Citizen / Super Citoyen
  • 714 Views
  • 4 replies
  • 3 Bravos

Reward/Disounts for Subscribing for Two Plans

Hi I was wondering what could be the reward/discount amount of you could get by susbscribing to two plans.I want to switch my plan to public mobile and I want to set another plan for my brother new student to canada. Thanks

Faith1501 by Great Neighbour / Super Voisin
  • 586 Views
  • 7 replies
  • 1 Bravos

*Criminal Organization* *Beware*

Dear, Community Members,  Yesterday I spent $50.00 on PM vouchers at Canadian Tire to pay my account and NONE of the vouchers are valid. Each time I tried to enter the pin using my phone the message came back, "Voucher invaid." The store manager trie...

southeypoint1 by Good Citizen / Bon Citoyen
  • 3764 Views
  • 65 replies
  • 1 Bravos

Will PM offer international roaming beside US?

One of my referred friends left PM because of lacking international roaming.A small amount monthly based international roaming fee addon is acceptable, but if it is free like other provider will be greater.

johnzx by Great Neighbour / Super Voisin
  • 844 Views
  • 11 replies
  • 0 Bravos

Resolved! When Can I Change Phone Plans after Receiving Black Friday 5GB?

Hello Public Mobile Community, I received the 5gb Black Friday promotion after signing up (on November 30th I believe), but would now like to change my phone plan (I remember one of the requirements for getting the promotion was that you couldn't cha...

JTSICK by Good Citizen / Bon Citoyen
  • 1142 Views
  • 7 replies
  • 1 Bravos

Data Trackers

Does anyone have any recommendations for a Data Tracker for an iPhone?  Any suggestions woud be appreciated. 

ecowen by Model Citizen / Citoyen Modèle
  • 696 Views
  • 7 replies
  • 0 Bravos

Resolved! Chaninging phone number

I have been with PM for a month now and it's all good   I'm live in South AB and I have been using a 780 area code which is not the local area code.  So I am going to change my number today to a local 403 area code.  I have a question though.  Will a...

CNP by Good Citizen / Bon Citoyen
  • 1618 Views
  • 11 replies
  • 0 Bravos

1GB Promo

Is the 1GB promo I'm getting now going to last forever? When does it end?

Bailz by Great Neighbour / Super Voisin
  • 492 Views
  • 3 replies
  • 0 Bravos

1GB free giveaway

On December 4/2019, I was sent a text saying that you were giving me 1GB of free data and international calling. Would this be 3G LTE or 4G LTE data?

PS_PM by Great Neighbour / Super Voisin
  • 461 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting out from PM when number is suspended due to no payment

Morning guys. I had a query about proting out my wifes number from PM to Zoomer.Her bill cycle renewal is on the 19th Dec (thursday in 3 days). The new Zoomer plan/phone which i am palnning to order may not reach me before the 19th and might reach on...

maheshboloor by Model Citizen / Citoyen Modèle
  • 1336 Views
  • 6 replies
  • 0 Bravos

Resolved! flash sale issues

0/month.I followed activation process but with no promo code we still have too activate and pay 25 $ as I do not see any zero options.  Then we get credits with moderator

dboxtvinfo715 by Model Citizen / Citoyen Modèle
  • 774 Views
  • 6 replies
  • 1 Bravos
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