Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancel autopay

I have auto pay in my account and I don't want it anymore. How can I cancel it?

Resolved! Changing number

I want to change my current phone number to another from from lucky mobile, but I can't it so from the change number option. I put in the number and click check eligibility and nothing happened. What can I do to make this proc

Resolved! 5GB plan 40$

Paying for 5GB plan. My phone app shows max of 2.5GB

Resolved! HELP RESET MY PIN

Hello i try to reset my pin or the online account # its not working.I have the email access but the security question not matching.

Resolved! data add-ons gone

Hello!I used to have a $10/month plan that was switched to the new $13 plans automatically a few months ago.Sometime around then the data add-ons on my account were deleted. the text/minutes addons remained.I only noticed recently as I don't use the ...

Sim swamp

Hi im trying swap swims it wont let mw

Resolved! Rewards not applied for recent referral

I just referred a freind who signed up and we were suppose to receive the 5.00 off discount each for 5 months but nothing has been applied to our accounts. Any idea how we are to proceed to receive this?

Network problems

Wondering if there is a network outage in downtown Toronto? (ongoing issue 2 days) Unable to make/receive calls. Texting and data works fine

Resolved! Can I have the sim card send to another address than Billing address?

I will order SIMCard online. It is for my friend, but we will have it deliver to my address. Is it okay to enter a different address for Shipping address than Billing address? Because for Shipping address section when you fill out the form to order i...

missing the alarm from the government

Why I never get the alarm from the government? like the weather alarm, lost child something like that.

Suggestions for enhancements fo Usage History form

As things stand now, the ability to check the detailed usage of your plan is very primitive. It is better than nothing but it could be made so much more useful. I have a few "simple" suggestions for enhancement: (1) Add another time period to the "7 ...

Resolved! Payment method

I want to change credit card for payment

Resolved! Best Order of Steps When Swtiching to Public Mobile

When you switch from a provider to Public Mobile, what is the best order of the steps to do? First order the SIM card, then activate the new SIM card (line) and then cancel the old provider? And when does the billing with Public Mobile starts? The da...

Resolved! How to check if Public Mobile service is available in an area?

I am trying to figure out if my friend who lives outside of Greater Montreal can switch to Public Mobile and if she can if she would have any unusual signal issues. How to check that?

Resolved! phone not registered on network

Last week I had a problem with my Credit Card not being able to be verified by public mobile. this was corrected by an agent. Now nmy phone says its not registered on network. What next ??? . How do I correct this??

Resolved! PIN#

Hi, I have never been told I have a PIN#, now the voice mail request the PIN# to process, can anybody help for what should I do? Best Regards, Calvin

Resolved! $10 credit for referral code

Hi, I just signed up with Public Mobile and used a friend's referral code. I was told I would receive a one time $10 credit but did not receive anything in my account. Does anyone know how I can receive this credit?

Payment renewed but account is not reactivated

Hi, my payment has been renewed but my account has not been activated. Please advise thanks

Can you forward text msgs to another phone number? or ...

Resolved! Cancelling a payment

My son is now paying for his own phone. I want to cancel his payment however I make 2 separate payments to Public Mobile at 2 different dates. One is for my son and one is for me. I would like to cancel his payment which is for the phone number 226...

Resolved! Lock out

Hi , Why I was lockout from my account after two tries. Can my wait time of unlock can less than 3 hour?

Resolved! Cancell my phone# and plan

Hi, I like to cx my plan and my phone#, pls can anyone here tell me where should I do to reach the real human. The services here are sucks and the wrost I evet had. Best Regards,CM

Resolved! Traveling outside of Canada

I am traveling to the UK next week for a month ... what happens to text messages received during that time? Can they be forwarded to another Canadian phone number? Is there anyway I can look at them while I'm overseas?Many thanks!

Resolved! Locked out? Please help with account login and data add on

Locked out? Please help with account login and data add on

SIM card

Resolved! What’s with the out of sync and poor communication of receiving Community rewards.

While I am not driven by dates or remembering them I continue to feel that I am in a poorly managed environment in regards to the Community Rewards system. Last month my rewards Account showed $5. Then it seemed that a couple of weeks later I receiv...

Community account got hacked?

Resolved! No Signal, But Plan is activated

I have already paid for the plan but there is no signal on the sim card, this is not a new service I was already using it in the past but now when I try to use the phone it was not working.

Resolved! Receive but not send.

I can make outgoing calls, but all incoming go to voicemail.DND or airplane are not on, no blocked numbers, no call forwards, have reset phone and tried reinserting sim.

Resolved! incoming calls all forwarded to voice mail

I have problem since this morning in receiving calls. Notice they all forwarded to voice mails.I tested it by using friend's phone to call me and found I have no display to alert me the incoming call.It was okay last night...

Community

Forum Posts