service temperory suspended

[Jerryrasool]

Please help me restore my service...im trying without luck

[softech]

@JacquelineMoore   Pre-Authorized payment could fail occasionally.  No worry, you can login to My Account and make a manual payment to reactivate.  

Login to My Account, click on the button Reactivate my plan.  It will bring you to the payment page and you can complete the payment using the credit card on the system.  Once payment is made, logoff from My Account and reboot your phone

[JacquelineMoore]

I just happen to go in to add some US roaming and it says my service is suspended, I am set up for autopay and there have been no changes to my credit card ......... I am not pleased that I cannot find out exactly what the issue is....... 

[Timer]

@Jerryrasool 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode,To Login Page

you can click on Reactivate my plan and follow the steps to make manual payment for this time..and rebooting device.

[BKNS27]

@Jerryrasool 

Purchase a voucher, dial 611 and enter the voucher number.

 

If you want to enter a CC or debit then contact a CS_Agent to help you access your account.

[softech]

@Jerryrasool   do you remember your 4 digits PIN ?  If so, you can use *611 to make a payment there

If not, then you need to sort out the login credentials first.  You can try to use Reset Password link and see if you can reset your password that way.  If you cannot reset it that way, then  open ticket with PM support and they can reset it for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[computergeek541]

@Jerryrasool 

Do you get an error message?  Have you tried the password reset option?

[Jerryrasool]

it was suspended today i cant access my account

[Outdoorsman]

@Jerryrasool hi has it been more than 90 days suspended? if so your account is closed permanently,or did you suspend with the lost stolen feature< if you di you have to go back in to lost stolen  and resume 

[computergeek541]

I'm assuming that payment failed and that your plan didn't renew?  Until you can get any applicable issue sorted out, a Public Mobile voucher can be purchaed from some corner stores or ar recharge.com.  You can apply tge payment by dialing 611.

[softech]

@Jerryrasool   is today or the last couple days your renewal date and you missed the payment?  or the Autopay failed?

Can you still login to My Account?  Login and confirm if the status is showing Suspended.  If so, there should be a button Reactivate my plan.  Click on that, it will bring you to payment page.  Payment using the credit card on file or add one to pay.   Once payment is made, logoff from My Account and reboot the phone