Can't access self serve service

[EmyCad]

Can't verify email or sms.

Created an email account on gmail for my daugther back in the days for public mobile only. She never used that email after, this email is now deactivated. Probably because the email account was not used for many months.

My daugther lost her cellphone 3 weeks ago. so, no access to sms.

I can't access to sms and the email is no longer valid.

I need to stop the payment until she get a new phone. How can I do it?

[dust2dust · Accepted solution]

@EmyCad- If you know the 4 digit account code then you could dial 1-855-4pu-blic and toggle off autopay (now called pre-authorized payment). You can also dial that and get the next renewal date and then log in to your credit card and pause it from the evening before that date (before 11:59pm eastern) until the next day around noon eastern.

Then the account goes into suspension. Now the clock starts. You have a 90 day grace period to reactivate the account or it will disappear.

[softech]

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@EmyCad wrote:

Can't verify email or sms.

Created an email account on gmail for my daugther back in the days for public mobile only. She never used that email after, this email is now deactivated. Probably because the email account was not used for many months.

My daugther lost her cellphone 3 weeks ago. so, no access to sms.

I can't access to sms and the email is no longer valid.

I need to stop the payment until she get a new phone. How can I do it?

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@EmyCad   please try to use Reset Password link on My Account login page first.  You can try to put in any email addresses you might have used and see which one receive the reset password email

But if that doesn't work, you can open ticket with PM Support and they will sort it out for you:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there