I was sighed up for the 30 day plan and am still being charged.

[JL9]

I am assuming this is the issue, he didn't realize that autopay was on but you have to manually turn that off. You can reach out to a CSA and explain the situation and see if anything can be done, but just be mindful of that going forward as many prepaid providers are similar in this regard

[dust2dust]

Signing up requires a credit or debit card and also automatically turns on autopay (now called pre-authorized payments). This fact is well mentioned on the payment screen at sign up.

If you can login and no longer want to pay then you can opt to turn it off.

[esjliv · Accepted solution]

@horton1957 - so did you port your number to another provider, OR, have you been in nonpay status for over 90 days? 

Those are the 2 ways your account will be closed and you should not be getting charged any longer.

If either is the case, and you are still getting charged, ask CSA to remove your payment method...well, if you did not port out, you should be able to call 611 or log into My account to disable autopay.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

Or, did you list your phone into lost/stolen status?

[Outdoorsman]

@horton1957 ok do you have pre authorized payment enabled? I take it you don't want to continue? more info would be nice