Double charged
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3 weeks ago
Hello,
I've just received a text message from public Mobile to update my CC info because there is 44$ due, but you just charged my CC for 35$ January 27 (2 days ago)
What is going on? Why does the system try to double charge me?
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3 weeks ago
I am unable to create a ticket, I think PM system is not working right now
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3 weeks ago
hi @redz514
there was another post about the same issue. Look like just a text sent out wrong
you can confirm with support , or complain about the wrong text.
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
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3 weeks ago
I have service but public Mobile app shows 44$ due next month but I have just paid 2 days ago.
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3 weeks ago
hi @redz514
could be a false alarm. Do you have service now?
also, login My Account or app and check if your account is showing active and check the cycle date
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