Lost phone and laptop. Can't retrieve number

[Imphimus]

I had several months ago lost my bag with my laptop and cell phone. I lost access to my account on Public mobile and email. I am now stuck between 2 double authentication. I need to get my old number back. 

[CSA_PM]

Hi @ Imphimus 

Sorry to hear about your phone and laptop.

I will send you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

@Imphimus 

you should have came to us earlier

but submit the ticket now and it should be ok from here, PM will reply and help

[Imphimus]

I tried for a long time to get my number/account back. Between the chat bot and absolute lack of a number to call to get a hold of someone to fix this. The dumb system keeps sending the confirmation to an old number a dead number. Now i can't log into my main email to do something to my taxes. 

I had simply made a new account and went back to work. I couldn't not have a number for any longer, but I never got access to my main email back. 

[Yummy]

WHY did you wait 'several months' to report missing phone? VERY suspicious...

You have to gain access to your email in order to receive 2FA and access your PM account. If you have no phone nor computer go to nearest library and log in to PM there. If you did NOT have autopay set up after 90 days your account is deleted, number lost.

[slusagm]

so, you have no phone for couple months?  have you been paying PM service?  if the account has not been paid for over 90 days, then there is a chance the account is closed.   You can call 1855-4PUBLIC from another phone and check the account status

to get help to log back into My Account, PM can help 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Chalupa_Batman]

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@Imphimus wrote:

I had several months ago lost my bag with my laptop and cell phone. I lost access to my account on Public mobile and email. I am now stuck between 2 double authentication. I need to get my old number back. 

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The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.