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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52411 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60534 Views
  • 186 replies
  • 30 Bravos

Where do I make a "Billing" suggestion?

So, I've pulled up my account to see if the 2021 Public Mobile Christmas gifts showed up under my account when I texted back "YES". Under my My Data & Add-Ons it shows up. Here's where my billing suggestion comes into play. Is there a way Public Mobi...

KenAdams by • Good Citizen / Bon Citoyen
  • 2806 Views
  • 25 replies
  • 5 Bravos

missing items from my plan

When I purchased my $60/month plan it included 8.5GB Data and 2GB of US Data.  My plan is no longer showing that I have the 2GB of US data. 

Running604 by • Good Citizen / Bon Citoyen
  • 2109 Views
  • 15 replies
  • 0 Bravos

Resolved! Trouble connecting to network after returning from US

Hi, I’m trying to solve a network connection issue and have trouble creating a ticket so thought I’d ask here. I was recently in the US, had a PM data add-on that worked for the first half of my trip only, when that stalled I got a second (non-PM) SI...

pickwood by • Great Neighbour / Super Voisin
  • 1364 Views
  • 4 replies
  • 0 Bravos

Data and Hot Spots

This post will display lack of awareness. Background - we have been burned in the past, before PM, as we stumbled around in "data". So...turned off by "data" , we have turned off "data" on our cells for many years. We have relied on wifi to get to in...

lefty4666 by • Good Citizen / Bon Citoyen
  • 2579 Views
  • 6 replies
  • 0 Bravos

Resolved! Text messaging in US

I am in US. Can I receive text messages from either Canada or US?  I just need to see the incoming messages,  

Krist8 by • Good Citizen / Bon Citoyen
  • 2386 Views
  • 14 replies
  • 0 Bravos

US Add Ons

Just returned from a 14 day trip into the US. I had sought out advice here on how to use US add ons. Set up the talk and text addon a few days before starting trip and looking at the usage info, that seemed to work flawlessly. Just before my 10 days ...

lefty4666 by • Good Citizen / Bon Citoyen
  • 516 Views
  • 2 replies
  • 1 Bravos

Resolved! maximum reward reached

just curious, I am only using $15 plan, now I have $1 loyaty,$2 auto pay, $12 referral, thanks to that I pay nothing now. question is, if I continue refer people, especially the bonus $5 now, do I create credit for future use just in case I need to u...

yackinlyn by • Model Citizen / Citoyen Modèle
  • 1937 Views
  • 14 replies
  • 3 Bravos

International calls not going thru to uk? Why?

I received 500 bonus international minutes from Public Mobile, but when i dial the uk, England tel#, it does not go through. Why is this? Do i have to dial some code to get outside line etc? I am dialling the uk code 011, 44 then local tel#. Please h...

Guspublic1 by • Great Citizen / Super Citoyen
  • 3114 Views
  • 5 replies
  • 0 Bravos

Resolved! How can we update email id associated?

I have multiple PM numbers and each associated to unique email id. How can we update or switch email id in account info ?

VK by • Great Citizen / Super Citoyen
  • 934 Views
  • 5 replies
  • 0 Bravos

International calls

I live in NB Canada yet when I make local calls, they are showing up as international calls.Is this normal?Also I am having an issue with my husbands calls from his work number. They are going directly to voicemail. Any solution ?

RuthBishop by • Great Neighbour / Super Voisin
  • 966 Views
  • 5 replies
  • 0 Bravos

Cannot Access Public Mobile Account

Hello,Please help, I cannot access my PM account even though it is the CORRECT gmail address and password. I have even made an attempt towards the "Forgot my password" option and it rejected my gmail address over there as well. I can confirm it is th...

Denise7712 by • New in Town / Nouveau en Ville
  • 1040 Views
  • 3 replies
  • 0 Bravos

Resolved! reset login password

Hi There, I need to reset my account password, but i tried couple times and it failed.Can you please help to reset?emailphone number: 

aaronsun333 by • Great Neighbour / Super Voisin
  • 568 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot get into my account

My security question doesnt work and I cannot log into my account to add date. I need help resetting my password.

Resolved! Refer a friend $5 reward promotion

I referred a friend Dec 3rd and was given the regular $1 reward instead of the $5 for the promotion that's on for the month.  Will this automatically change for my next payment? It is just showing as $1 right now. . .

perphy by • Good Citizen / Bon Citoyen
  • 2566 Views
  • 16 replies
  • 1 Bravos

Resolved! Voucher Pin Fail

My voucher pin is not working. I've tried it thru my account various times as well as thru call but it still isn't working. Does anyone know what to do?

vitaholani by • Great Neighbour / Super Voisin
  • 2683 Views
  • 19 replies
  • 0 Bravos

Resolved! Join PM

My friend she is using koodo and she still has 600mins and 3G data in her account, anybody knows if switch to PM, can she has both mins and data switch to PM as koodo belongs telus too? Thanks 

Lehaha by • Model Citizen / Citoyen Modèle
  • 1027 Views
  • 5 replies
  • 0 Bravos

Resolved! ROAMing In BC (Near Border) Issues

Hey all, just had a curious question for all my PM buddies. Does anyone also get a Roaming text message when in fact you are not roaming but near the border? What do you do in this circumstance? Would I contact Support? Like what I mean is; do I have...

SahotaCC by • Good Citizen / Bon Citoyen
  • 693 Views
  • 1 replies
  • 1 Bravos

Sim

Wont recognize my sim and im about to burn it

sdwway by • Good Citizen / Bon Citoyen
  • 2327 Views
  • 20 replies
  • 0 Bravos

Resolved! US Roaming

I am in the US and I'm using the $20 roaming package. When I ran out of data, I purchased 1 GB for $15. The amount very quickly came out of my account but I still don't have the data. My roaming plan runs out in 2 days. Any suggestions? 

Peewee1947 by • Good Citizen / Bon Citoyen
  • 827 Views
  • 4 replies
  • 0 Bravos

Resolved! switching to public mobile

I am using pm for the last 2 months and totally satisfied. my wife is using chatr for the last 4 yrs and now facing severe call drop issues, almost every time. a few days ago I have seen an offer that if I activate within 17th December (maybe I am wr...

shahriarcmc by • Good Citizen / Bon Citoyen
  • 1364 Views
  • 5 replies
  • 1 Bravos

why won't my voucher work.

Please  help me ; I just bought 40.00 voucher  at Circle K and tried putting  on my account and it would  not work.I tried to get money back , so I could  buy some where else and Manager said non refund  . Which was so disappointing  because  it's my...

Yhowe by • Great Neighbour / Super Voisin
  • 650 Views
  • 3 replies
  • 0 Bravos
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