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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53413 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61696 Views
  • 186 replies
  • 31 Bravos

Missing voicemail

Hello all, Today I got a notification on my iPhone that I had a voicemail, but when I called my voicemail there was no message. I had been getting an error message from my voicemail when trying to call, it would say ‘call failed’, and I couldn’t acce...

itshannahivy by • Great Neighbour / Super Voisin
  • 1882 Views
  • 9 replies
  • 0 Bravos

Resolved! Talk and data usage count doesn't match history

New customer here, trying to understand usage reporting over the first few days.My history reports one call of 31 seconds. Usage shows 2 minutes.History reports a total of about 2 Mbytes used. Usage shows 7 Mbytes.Why the discrepancy? History is accu...

IanM1 by • Good Citizen / Bon Citoyen
  • 5139 Views
  • 39 replies
  • 0 Bravos

SIM card issues

Trying to switch my SIM card from an iPhone 6s to iPhone 6. Unfortunately, it says “no service”. phone is not locked so I am not sure what the issue is.

mikehange by • Great Neighbour / Super Voisin
  • 894 Views
  • 4 replies
  • 0 Bravos

Emergency - Public Mobile not offering US service in 2022

I'm shocked that Fido is telling customers that they will no longer be able to call emergency services in the US as they move to VoLTE only. When is PM going to get their act together and offer this service. Why wasn't I notified as I'm on an unlimit...

allardljosh by • Good Citizen / Bon Citoyen
  • 5024 Views
  • 38 replies
  • 0 Bravos

Resolved! Unable to sign in to Wife's account - Don't remember password/email

Hi, My wife and I have Public Mobile accounts; I can log in to mine, but forgot her email and password. When we try to chat with SIMON, he's useless. He tells us to open a ticket, but when we try, it asks to sign in to the account...which we don't kn...

Lakhvinderb by • Great Neighbour / Super Voisin
  • 2636 Views
  • 11 replies
  • 0 Bravos

Resolved! Spam call to report or block

Today I've gotten over 30 spam phone calls. Is there any way to report these calls? Also because they spoof the numbers is there an recourse?

sck1975 by • Good Citizen / Bon Citoyen
  • 1979 Views
  • 9 replies
  • 0 Bravos

Resolved! Deactivated Account

Hi, Need your help. I went to buy a cellphone and the store has convince me to port my Public mobile number to Koodo. They tried for more than an hour in 2 separate days and they messed up my Public mobile number. Used this number for several years ....

Jojo1205 by • Great Neighbour / Super Voisin
  • 1189 Views
  • 5 replies
  • 0 Bravos

Resolved! calling egypt from Canada

The international adds on countries, does not include Egypt.How can i call egypt from Canada? 

ofaltas by • Good Citizen / Bon Citoyen
  • 4424 Views
  • 23 replies
  • 0 Bravos

Resolved! Holiday rewards

my code was submitted weeks ago,when does $30 Refer-a-Friend reward show on my account?

ph1913 by • Great Neighbour / Super Voisin
  • 1230 Views
  • 7 replies
  • 0 Bravos

Resolved! Data usage

I started public with 250mb, then 2GB was added in the holiday bonus - I have no idea what I'm doing.  Never used data before.  Playing around on phone then got message 'limit reached-data usage paused for rest of cycle'.  However when looking in acc...

newtodata by • Great Neighbour / Super Voisin
  • 1747 Views
  • 5 replies
  • 0 Bravos

Resolved! Did not receive holiday referral bonus

I had a successful referral in December, and have received the $1 reward monthly, however the additional $30 ($5/month) that was promised for a referral in the month of December is nowhere to be found on my account. Please inform. 

RyanP by • Great Neighbour / Super Voisin
  • 661 Views
  • 2 replies
  • 0 Bravos

Resolved! Hold for 6 months

Good afternoon,  I am about to leave in Canada and I am out of Toronto for 6 months. I was wondering if I could keep my phone number not to pay for monthly fee. I was told that I could hold my account for around 3months setting up not to pay or delet...

minjungkang by • Great Neighbour / Super Voisin
  • 1972 Views
  • 15 replies
  • 0 Bravos

Resolved! SIM network unlock NCK

My wife just signed up and needs SIM network unlock NCK to get started.  Does that come from her prior carrier?

Pipcan by • Great Citizen / Super Citoyen
  • 1123 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot make payment (EDITED)

Was trying to submit a ticket, put my info in one more time just to refresh my memory on what exactly the error message was and it worked! Not sure what was different this time, but I appreciate all the responses! Thank you so much everyone!!   I'm a...

She's Back!!

Everyone's favourite phisherwoman is back to beg for funds to reactivate her plan, buy a sim card or replace her phone depending on this month's unfortunate series of events. Whatever it is don't be sucked in by SarahMulder289's latest con game or an...

Not able to add payment

My account has been suspended, I have money on my card, but every time I go to reactive account make payment of amount due it says your account already has enough balance but the balance is $3? I don't get it.

Resolved! Friend referral

At what step is the friend referral code asked for.  I started to set up a friend for a new account but haven’t seen yet where to enter the code

Pipcan by • Great Citizen / Super Citoyen
  • 1448 Views
  • 10 replies
  • 1 Bravos
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