Community

malfesant12 · ‎09-10-2022

My sim was brand new but she told me is invalid

computergeek541 · ‎09-10-2022

Moved:

That was already said more than 4 hours ago.

softech · ‎09-10-2022

Where you got the sim card from ? you sure it was never been activated?

SIM cards are all one time use , can only be activated once

I would try again using Incognito mode, but I suspect you will get the same result. If that is the case, Please message PM Support for assistance

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

esjliv · ‎09-10-2022

@malfesant12 - were you successfully charged?

Is your account status Active? Log into My Account or try calling 611 to check.

If Active try one or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

If issues persist, submit a ticket to CSA to check on this new account activation.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

le numero de la carte sim est invalid a lactivation