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Forgot email address

jeremyklassen
Great Neighbour / Super Voisin

I need to sign into my son's account to pay his bill, but forgot email address. 

4 REPLIES 4

@Alexandf- The customer did not ask about changing the email. What are you reading into these posts that you reply with something that seems irrelevant?

Alexandf
Model Citizen / Citoyen Modèle

@jeremyklassen 

you cannot change your Account email address yourself.  You have to open ticket with PM support and ask them to change it for you

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS_Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

 

go to store buy it vouchers  and call *611 added to your account

 

 

 

edited by comptuergeek541: information about how to contact a CSA was provided nearly 5 hours earlier

Outdoorsman
Mayor / Maire

@jeremyklassen 

to reset or change your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

softech
Oracle
Oracle

@jeremyklassen   best is to try using the Forgot Password Link on the login page.  You can try with all email addresses  you have and see which one got the reset password email

 

If that doesn't help, then open ticket with PM Support and they can sort it out for you:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

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