How do i go about contacting someone who can correct the plan im on

[braydenalbrecht]

I paid 65$ for a plan and it changed back to my previous plan for whatever reason and still took 65$

[Alexandf · Accepted solution]

@braydenalbrecht 

open ticket with PM support and ask them to fix it,

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

[esjliv]

@braydenalbrecht - did you manually top up the $65 and choose to change your plan on next renewal, and when was/is your renewal?

What plan does it say when you log into My Account under the "Plan & Add-ons" tab?

[softech]

@braydenalbrecht   it could be that just a web site problem

With this new site, you likely still getting a cached version and the plan details  you see was not up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari)  or try again with a  completely different browser like Edge/Firefox/Chrome.  This way can assure you see the latest plan details from the server.  You should see the new plan showing as your current plan then