Community

Hatto2022lj · ‎09-10-2022

Need to buy a plan,but I can't ,the money is there because my balance is 59$,so what do I do to buy a plan ? I put the money on with a voucher

softech · ‎09-10-2022

@Hatto2022lj When is your renewal date? is it today?

it's now morning, can you login to My Account and check your account status again? and check your phone, do you still have service?

BKNS27 · ‎09-10-2022

Are you short in making payment on your next bill?

Yes you can top up with a voucher but try clearing cache, cookies and go incognito to top up your payment in your account.

There could be a glitch but try this first before purchasing a voucher.

darlicious · ‎09-10-2022

Which plan are you trying to pay for? Are you changing plans? Is your renewal tonight?

Alexandf · ‎09-10-2022

Try another browser. Try incognito mode. Clear browser cache, cookie, try refreshing. Try to login

go to payment and press at Add funds to My account

Select your preferred payment method

and press at Add Funds, and paid. and your account will be active then reboot phone.

your plan cost price plus tax, also you can use it by *611

if still can't send private message to CS_Agent at: to fix it

(envelope icon on the top right) CS_Agent will reply you there.

Need to buy a plan ,I have money on my account but won't let me top.up ,and I can't get on my accoun