US topup refund

[happ1234]

I have a US topup , but I can not find in by account. and can I use it for bill payment , and How it work.

[Cheetah24]

I believe you already posted this question here; https://productioncommunity.publicmobile.ca/t5/Get-Support/US-topup-refund/td-p/1120273. Please use the same thread as then community members will be aware of the context and it's easier to help you.

EDIT: This post as well as the previous one by happ1234 was moved here from another thread.

[happ1234]

I have  got a refund on US topup, but I cannot see, or find it on my  account ,and how to use the refund to

pay my bill, when I get it.thanks

[HALIMACS]

@happ1234 

If by "US topup" you mean you may have a US Roaming add-on or a US long distance add-on which you are not needing, then NO, you cannot use it as a credit toward your account for other services.

However, if you JUST PURCHASED it and you made an error or do not need it (and it's not used), you might try your luck with the customer support agents, who are Public Mobile employees.  They may agree to place an equivalent credit on your account equal to the add-on purchase amount.

Here, we're just other customers like you... here's how to reach a CSA:

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[Cheetah24]

What's a US top up? You meant an US data or call add-on? If you can send us some more info I'll be able to understand this fully. Bill payments can only be done using a credit card, or public mobile voucher etc. As far as I know there's no such thing which you can use to pay the monthly payment as a US top up.