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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I paid for promotion subscription but no service !

I paid for promotion and was charge for it the $44 for 30GB. My bank transaction charge from public reflects this plan. Cause I was charged $49 so why do I have my old plan of $40 for 15GB data? I paid today June 10th I need this problem corrected AS...

Resolved! Need Assistance with Mobile App Code

Hello. A few weeks ago I ported in a number from a different source. Everything is working great and the number works. However, I've downloaded the new app to the phone and when it does the 2 auth key, it wants to send the 6 digit code to my old num...

Resolved! Data not working for 5 days

My data has stopped working. I returned from the uk where I used a different SIM card. Once I got back to Canada I installed my PM sim and I can call out and recieved calls but nothing with data. Wifi works fine.I took my phone in to a repair shop an...

Payment overcharge

My subscription didn’t renew automatically so I tried making payment. Each time my subscription wouldn’t renew. Tried using the bot and even authorized for payment to come off my credit card. Phone still wouldn’t work. In my third try I changed my su...

Resolved! US roaming

Hi, I am leaving to Florida in a few days and want to buy add on US data roaming for 15 days. My question is When should I purchase the add on? The day of or can i buy a few days before I leave. Will in kick in right away when I landed? and any other...

Cell phone number recognized as fax number

Hi, my landline is connected to my printer which I also use as a fax (yes, some people still use those) sometimes. When my kids call me on my cell phone, the fax on my printer comes on (we still can talk but over the loud fax sound). Could this have ...

Resolved! US talk, text ann data add-on details

Hi, I am going to the US soon for 15 days. If I purchase the US talk, text and data add-on, will I be able to receive and send text messages to Canada while in the US? Also, what about calls from and to Canada? Will I be able to receive calls from an...

Resolved! Data add-on question - what gets used first

I have a question that was prompted by the new data add-ons that now expire after 30 daysScenario: I run out of data on day 25 and then purchase a data add-on to get me to the end of the of the month. When my plan renews 5 days later, I want to still...

Resolved! Credit card was billed even though I have enough available funds. How do I pay with available funds?

I'm not new to Public Mobile. I've been here for years now, but this is the first time I've added funds to my account beforehand to cover my bill. But this morning, I got a notice from my credit card company that Public Mobile tried to take funds out...

Lost SIM card

I lost my SIM card.I want to suspend my previous account and order a new SIM card with the same phone number. Can I do that?

eSIM activation error

So everything was going fine kind of I signed up and paid $5 for a eSIM and a plan I got my phone activated then the app kept trying to activate it again and it always said there was a error so I deleted the eSIM on my phone and tried to reactivate i...

Internet data is not working (wifi is working)

Hello,My internet data plan is not working. I still have 3GB of unused data. I reset my network settings and still not working.Thanks,Auril

Auto-pay rewards on 90 day plans

90 day plan on old loyalty program If you switch to a different plan and pick the 90 day plan. Do you get $6 off for auto payment or only $2? My old plan gives me $2 off per month/bill if I am set up for autopay. Curious how this works on the 90 day ...

Resolved! Stolen number

Can anyone tell me why Public Mobile would transfer my phone number to a customer without my permission? I recently received a request to transfer my number to a new Public Mobile account. It was either a fraudulent request or a mistake (unknown). De...

How do I get my $5 PM eSim?

New account, selected my plan and $5 eSim option.Account activation failed on step 6 of 6 when I requested a phone port.Customer support said they can't help me until I get a sim number but I ordered one already and paid.How do I get this eSim?!

No Port SMS, Can't receive calls or texts, therefore cannot log in to create a ticket due to 2FA.

So I purchased my subscription a week ago with an E-SIM, attempting to port my number over from Rogers. Bills are paid and up to date, but oddly I didn't ever receive a port request text from them. Everything was working fine until a couple days af...

Resolved! Transferring from Koodo

The final step for the transfer failed because I wasn't informed until then that I was supposed to choose (temporarily) a new number to successfully complete the transfer. There don't seem to be a way in the app to return. I sign back in and I am at ...

Resolved! $44 plan ($39 90d) data amount

With the $44/month plan , is it 30Gig/month as long as you're on that plan? Or does it revert back to 15Gig only after 3 months?Thanks

CS_Agent

Hi , i'd like to buy a new sim card to add a new cellphone service to my existing service for my business and I'm wondering if i could use my own referral code to use it for myself so i could benefit from it . if the answer is yes please tell me how ...

Resolved! Can't login to my other account

Hi there at Public Mobile, I have a unique problem with cancelling my original account. I bought a new phone for my wife's father and installed a public mobile account on the phone.But he has moved back to the Philippines and no longer needs the pu...

Sim Cards

How long do the sim cards usually take to come in the mail. I ordered them May 30th and we still don't have them.

Nickname

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Resolved! Changed subscription

I changed subscription today but my account still says i have no data available does it take some tims to update

Not able to use my reward

Hi I’ve used up all my data before a month cycle. I have a reward points and I redeemed some on data add-ons. but it’s never been put on my account to use. Why? I see all my data add-ons I redeemed from my points under “my reward” how do I make it wo...

Transfering a number from Petro-Canada Mobilily

Now when I get to the second page of number transfer it asks me to "Select Your Old Mobile Service Provider".Petro-Canada Mobility is not on the list, can it be replaced by some other provider from the list?

Resolved! Calls not working

My phone is working for all calls I've tried except for 1, it's a local number @- they're even apart of publicmobile; but I keep getting a "you don't have the add on for American roaming" or something like that. Do you know what would cause this?

Resolved! Rewards on 90 days new subscription

Hi there,I was wondering why PM would apply only 1 month rewards on new 3 months subscription.I thought it would be 3 months rewards not one on my next payment.Thx for your help.

Rewards

Hi there!I currently have the $25 plan. I’ve been thinking about upgrading recently, and right now public mobile has an offer for 20gb for only $39. My question is, will it change the rewards?I want to stay on the old reward system, so I won’t make t...

charged for monthly use when I did not ask for automatic payments

I bought a sim card at Christmas just for a month. Then I went overseas and no further bills came to my email. Just realized that I have been charged monthly and now cannot get anyone to deal with this. Any ideas?

iMessage - Number Expiring

I just ported my number today from one carrier to PM. Everything is fine, but I just got a notification on my phone saying "This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for iMessage ...

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