SIM Card Not Activated but Number is Ported

[JChung0101]

How do I get this fixed? I'm getting SOS on my phone. The number is ported but my SIM isn't activated. No service!

[JChung0101]

Thank you so much everyone! I opened a ticket and they ended up helping and now it works!! 

[esjliv]

@JChung0101.  If physical SIM, remove the SIM card from the phone and gently reinsert. 

Also, try restarting your phone or do a soft reset.

Definitely try another phone as @hTideGnow suggests first before submitting a ticket to public support agents, as this could just be a device issue.

[Handy1]

@JChung0101  You need to submit  ticket with support to re provision the sim for you  

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

HI @JChung0101 

physical or esim?

if physical, did you try putting it on another phone?

if same, please submit ticket with cs agent here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437