Esim not working and not able to submit ticket

[Marie28]

I received a message during the transfer process saying that it did not work and I need to contact the provider. I read and tried to contact customer support but I can’t submit a ticket, I have the 404 error. Can someone help me find where I could get help to find out what the problem is?

[Handy1]

@Marie28  We happy to hear it and welcome to public mobile 

[Marie28]

Final solution was: I had to purchase a new esim and it worked! The customer service helped me. 

[hTideGnow]

hi @Marie28 

there is a PM porting team able to help you with that.  I will send you the number to your Community inbox.  Call them and they can re-initiate

[Handy1 · Accepted solution]

@Marie28  The chat bot dosent always play nice please use this direct link to submit ticket with support 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437