11-20-2023 06:24 AM - last edited on 11-20-2023 11:46 PM by computergeek541
11-23-2023 07:45 PM
@dust2dust text message uses "need". It is worded exactly like in my post in quotes.
11-23-2023 07:39 PM
@edge12- Unless the wording has changed, it doesn't say "need". It's an offer/suggestion. The wording I last saw was "You can get a".
11-23-2023 07:22 PM
@edge12 That was a generic message coming thru your phone when it recognized you crossing the border . Best to submit Ticket with support to see if the can compensate you for it
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-23-2023 07:20 PM
i thought i was buying a Canada/US plan where I can talk and use data in US same way as in Canada. When I tried using for first time, why would Public mobile, send me a text stating " You will need a US roaming add-on to use your phone". So i paid extra $15 to add roaming which seems unnecesssary now, after reading messages here. Unfortunately, I had to make that decision right away since I had to make a call. Now, i want a refund if I can get one
11-20-2023 07:21 AM
@ileefarrell wrote:As @Handy1 said, it is better to turn on the 'Data Roaming' on your device while you are in the US.
I am not aware how to do it on other Android phones and iPhone, so maybe someone else might help.
I'd go further - if you don't turn on data roaming while in the US, you won't have working data. The purpose of the setting is really to stop you from unintended costs - for example, my old Koodo plan had data roaming included but at a cost of $12 a day, triggered but the first use of data while in the US. If I intended to not use data to save the money, the only way to avoid it would be to either keep data turned off in general - workable but prone to error on my part - or have data roaming disabled. There's no need to worry about that in this case.
On an iPhone, the settings is in Settings/Cellular/Data Roaming. Note that it's only visible if data is turned on.
11-20-2023 07:04 AM
Well… When you purchased the Canada US plan what did you think you were getting?
Just curious, because some presume it gives them things it may not.
11-20-2023 07:02 AM
No, you do not need a separate plan.
As @Handy1 said, it is better to turn on the 'Data Roaming' on your device while you are in the US.
Here is how to do it on Samsung devices:
Settings > Connections > Mobile Networks > Data Roaming.
I am not aware how to do it on other Android phones and iPhone, so maybe someone else might help.
11-20-2023 06:56 AM
@edge12 That’s the whole point of the Canada US plan , roaming is built into plan itself no need for roaming add on
11-20-2023 06:47 AM
@edge12 .no you don’t your CAN /US plan has roaming in it already just make sure you have data roaming turned on in phone settings when your in the US