@Janice_Chan wrote:
Finally transferred my phone number from Koodo but there is no service, same as other people. the old sim all phone calls before goes to my voicemail and after I changed to new SIM card there is no data, not able to make and receive phone calls and of course can't sms also. I need help! @CT_Agent
If restarting yoru device doesn't work, please use the chatbot to open a ticket for contacting a Public Mobile customer support agent.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If the chatbot gives an error messgage when trying to oepn a ticket, send a private message to CS_Agent using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please be aware that if you currently have no service when trying to the Publci Mobile SIM card, the Telus porting team should not be contacted in a case such as this as they would not be able to assist.
