Cannot access my public mobile account

[NP2]

Hi, I need to update my credit card info but am not able to access my account. I fill in the email and password in the sign in page (website), but it does not take me to the logged in page. It takes me to a page with a tab 'My Account' under which instead of showing options it shows "sign in" tab again. I need to urgently update the credit card info for the next payment; would greatly appreciate your response. Thank you. 

[NP2]

Thanks for the response. Appreciate it. I have eversafe ID. Received OTP and entered it. Everything went as usual but it takes me to the log in page with the tab "My Account" and "log in" under it istead of my name and "Profile" option page. 

[BKNS27]

@NP2 

It sounds like you haven’t created an Eversafe ID yet. You will need to create one before login to your account so click on Sign Up and create an ID using your registered email and password.

 

[Handy1 · Accepted solution]

@NP2  Get support to update the credit card for you and re gain access to your account 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437