Subscription not activated (Step 6 of 6)

[dewo]

Phone is stuck on step 6 of 6.  No one appears to be helping.  Spent 40 mins on chat just to find out I need to post here.

What do I need to do to continue the process.

[dewo]

yup.  on the public mobile app.

crapped out at step 6 of 6.  only 1 button to click (Get Support).. .spent 40 mins on chat; just to be redirected back here to the community.

[computergeek541]

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@dewo wrote:

Phone is stuck on step 6 of 6.  No one appears to be helping.  Spent 40 mins on chat just to find out I need to post here.

What do I need to do to continue the process.

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The chatbot is only for general questions and gives automated responses.  No employees go into that to respond to customers.  The chatbot can be used to open a ticket and ask for help, but if the ticketing system gives an error message, please send a private message to CS_Agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kb_mv]

@dewo Are you using the app on your phone to complete the activation? I believe that is required. If you are and still need help contact customer service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437