Account Access

[Shedunnit]

I can’t get access to my account. The password reset is not working (no code sent to my email). 

[BKNS27]

@Shedunnit 

Have the 2FA code sent by text to your phone then clear your browser and login.

[esjliv]

@Shedunnit 

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

You can submit a ticket here if issues logging in or to: Create or forgot My Account email or password link

[RossN · Accepted solution]

@Shedunnit 

hi if that won't work for you then you need to contact a customer service agent they will help reset your account 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[Timer]

@Shedunnit 

use browser from computer,/clear cache/cookies/use one page inPrivate mode,

or safari on private mode, then  Reset Password 

after successful reset passowrd then close all browser,/clear cache/cookies/one page inPrivate mode,

To Login Page  

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything, just wait about a 3 second will automatically be login,,

if want to contact PM support team by  > CS_Agent  to reset.