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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 16116 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 27132 Views
  • 184 replies
  • 27 Bravos

The pin on my voucher isn't working

I've been trying to activate my voucher but when I type it in I'm told my request cannot be completed. I waited, and made sure I was typing it in correctly. 

Pinkwheeler by • Great Neighbour / Super Voisin
  • 841 Views
  • 11 replies
  • 0 Bravos

Resolved! Rules for billing cycle for months containing 31 days

My understanding was that a new billing cycle starts at the first day of each month. Nevertheless today is March 31-st and my time usage was reset. I have 100 min/month plan and this means remaining time for March was reset to 0 and all my calls on M...

vitalyr by • Good Citizen / Bon Citoyen
  • 1193 Views
  • 8 replies
  • 0 Bravos

Resolved! Couldn't make payment

hello there, we set up auto payment. but it didn't charge to the card on the due date/ we tried to pay with visa and Mastercard, none of them were accepted. i used both Microsoft Edge and Internet Explore to try, but no luck. please help.Thank you,

WEIDONGWANG by • Great Neighbour / Super Voisin
  • 1200 Views
  • 11 replies
  • 2 Bravos

Resolved! Canada Wide Calling

I have a Manitoba phone number. With Canada wide calling, would I be able to call an Alberta number for free? Or would I need the Long distance add on?

ewerkman by • Great Neighbour / Super Voisin
  • 938 Views
  • 10 replies
  • 2 Bravos

Resolved! 2UT1/2UT2 - All Circuits Are busy

I've been getting this error several times per day, every day for a few weeks now in my area of East Vancouver. This is happening to everyone in my household with a PM service. I've never had this problem prior to in recent weeks. I can't imagine if ...

wchu by • Good Citizen / Bon Citoyen
  • 4429 Views
  • 19 replies
  • 0 Bravos

Can't submit a ticket to a moderator

I bought a Public mobile sim card that I want to transfer from Koodo. It says I have to do it through the chatbot which I do it then says it needs me to create a ticket which it starts to do and asks me to sign into the Community portal (the one I'm ...

freddrico by • Great Neighbour / Super Voisin
  • 451 Views
  • 3 replies
  • 0 Bravos

Resolved! Calling

I've paid for my plan and have had it for several days now. Texts come in and go out but I can't call or call my phone. I need help to be able to call.

Yition by • Great Neighbour / Super Voisin
  • 741 Views
  • 6 replies
  • 0 Bravos

Help moderator!

I was 3$ short for my 25$ plan so I went up town got a 22$ phone card got home and even though my mobile data was turned off I was charged 15$ for a gig of data??? What's going on this is rediculous I need this resolved right away I can't afford anot...

Lindsaylee by • Good Citizen / Bon Citoyen
  • 901 Views
  • 16 replies
  • 0 Bravos

Porting number from voip.ms

I just wanted to share my experience porting a number from voip.ms. I am a new Public Mobile customer, I just joined last Fri Mar27. During the activation process, I opted to port in my number from voip.ms instead of getting a new number. And today T...

ryanrudolf by • Great Citizen / Super Citoyen
  • 2576 Views
  • 18 replies
  • 8 Bravos

No service

No data service . Keeps coming in and out. We're going on?

EscobarA by • Great Neighbour / Super Voisin
  • 597 Views
  • 5 replies
  • 0 Bravos

No service

I have been in public mobile for awhile. And today, it says emergency call only, no service. I couldn't make any calls and my text message will not be delivered or just loading for awhile.

Gierica by • Great Neighbour / Super Voisin
  • 458 Views
  • 3 replies
  • 0 Bravos

No service

I have no services outside my home.

Asherley8 by • Great Neighbour / Super Voisin
  • 515 Views
  • 3 replies
  • 0 Bravos

No Service??

Why do I have no service when I just paid my phone bill 

Cass4200 by • Great Neighbour / Super Voisin
  • 897 Views
  • 13 replies
  • 0 Bravos

No Service

Same thing happen to my phone and my friends.It said No service then searching , then no service again.Can it be fix soon?

xiaogegeying by • Good Citizen / Bon Citoyen
  • 772 Views
  • 7 replies
  • 0 Bravos

No service!

I’ve had no service for over an hour. My renewal isn’t for another 11 days. What’s going on?

Lee_Lee by • Good Citizen / Bon Citoyen
  • 814 Views
  • 5 replies
  • 0 Bravos

Resolved! no service

Hi, I activated one month ago and suddenly "No service" on my iphone today. I checked my account and it is active. What happens and what shall I do? Thanks.

kcal by • Good Citizen / Bon Citoyen
  • 1424 Views
  • 10 replies
  • 1 Bravos

Resolved! PM needs to do something for people stuck home

Public Mobile really needs to give unlimited data for the time being. There are people like me who are stuck home waiting for test results to see if they have Covid-19. Some of us don't have home internet. We only have mobile data. Please help the pe...

tehowennathe by • Model Citizen / Citoyen Modèle
  • 1043 Views
  • 8 replies
  • 0 Bravos

Public Mobile Network Problem

Hi,Anybody else seems to have times where the public mobile network seems to just turn off and spotty a lot these days? I have a connection in Edmonton, Alberta, (S10+) and my wife has one in Gander, NL (pixel 3a). Sometimes it takes quite a while to...

savloro by • Great Neighbour / Super Voisin
  • 1968 Views
  • 26 replies
  • 0 Bravos

Auto topping up

I had 22$ in my account cover my 20$ plan and I was charged  flat rates before auto topping my plan now there is 12$ and I don't know what's going on this sucks not being able to talk to an operator I'm not happy

Lindsaylee by • Good Citizen / Bon Citoyen
  • 432 Views
  • 2 replies
  • 0 Bravos

No Service

My phone is saying no service, unable to call or receive call. 

pismail by • Great Neighbour / Super Voisin
  • 803 Views
  • 7 replies
  • 0 Bravos

Resolved! No Service

Good Morning Community, I just noticed I have no service. I've looked through my online records--I did indeed pay my last bill; I've looked through my account online--Nothing is owing.  Are there technical issues? What can I do to get my service back...

jwvarner by • Great Neighbour / Super Voisin
  • 2835 Views
  • 39 replies
  • 2 Bravos

Can't activate sim

i cant activate my sim   Separate posts on same topic merged by SD08 from Announcements to Getting Started; title edited to reflect subject. 

Dwl by • Great Neighbour / Super Voisin
  • 412 Views
  • 3 replies
  • 0 Bravos

Move to koodo

Hi all ,I am looking to move to koodo as I am running out of my data every month and this 3G speed like not enough. Any suggestions. Thanks 

sinoy by • Great Neighbour / Super Voisin
  • 710 Views
  • 5 replies
  • 0 Bravos

Cannot call

I'm trying to call a number on Europe and I'm getting message 6UT1 not available, and that number Is available, what do I do?

Janusz by • Great Neighbour / Super Voisin
  • 628 Views
  • 4 replies
  • 0 Bravos

Resolved! No service after autopay

Hello,  My wife and I are both having troubles. We cannot text, call or use data today. Our autopay happened today (confirmed on my CC statement and self service) but now we don't have service. When I log in it says our accounts are active and we're ...

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