Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'd like to reactivate my Sim card however my public mobile account isn't recognizing my email and if I try to reactivate my Sim card it says the card is invalid, Please reactivate my Sim so I can use it. Thank you
I can't seem to receive calls and I'm not sure why. I've followed all the instructions to troubleshoot the phone but still nothing. Anyone know why this might be happening?
I am planning on joining, but am curious about the above.
At: https://www.publicmobile.ca/en/ab/sim-cardthe drop-down arrow for checking phone compatibility does not work.I tried two different browsers with the same result.
I am wondering if my SIM and number will be deactivated if I am away from the country, seeing I will not be able to use your service in Asia. Or, is there a way I can keep my SIM and number suspended for the duration of my absence.
Hello,I would like to enable sim pin.What is the default sim pin number?It is not written on the sim card envelope and it does not seem to be in the account info.Thanks.
Sim card is gone since phone could not be found. Wanted to suspend the service but forgot email address and password.Please help out.
im locked out of my account, how do i get in ??
Hi！ Please reset my account cant pay for the service. Its really urgent. Please help me.
Help me I ported my number by mistake & lost all the credit money Please help
Please reactivate my Visa credit card and restore service. John McDiarmid
I was unable to add the 12 Month 2 GB data Promo. How do I go about adding that? Thank You
Hi, I topped up my account with $8 just before leaving Canada so that the US international Roaming would work. After adding the top up amount I also added the "addon". However when I went to the US on Saturday 18th i was extremely disappointed that t...
Hii just activated my SIM card on public mobile with a new phone number. I require assistance from a moderator to port my Koodo prepaid number to public mobile. Thanks!
Text message is working, but mobile data does not
i need my number ported out again
I am getiing numerous calls a day past 2 weeks where callers say they recieved a miss call from me. I have never called them and my caller list does not show that I have called them either. Could I please get help on t
My account is suspended i have tried to pay it I seem to have but the amount they make me pay is not the one of my contract and now my account is still suspended. I want to have access to my phone services TEXTO and CALLS
I had autopay on, which worked last month, then it stopped working this month and my account was immediately suspended which i was not made aware of. i did not even get any message saying it was suspended, only the generic text saying 'pls ignore thi...
this morning I could not make a phone call, getting a message that my account had expired. Then I got a message saying my account hadn't been paid. But I am on automatic payments each month. Just a minute ago I got a message saying my payment has bee...
I recently purchased two prepaid vouchers. a twenty dollar and a twenty five dollar one. total $45.00. I dialed *611 and followed the prompts to make a payment using my vouchers. they were accepted. I then tried to make a call and got a recording tel...
Hi, I have a big problem here. My phone was stolen and the email address that is linked to my public mobile account is locked with 2FA to my stolen phone and I can't remember my public mobile password so I have no way to access my account or any of m...
I Am receiving calls saying they got missed call from me but I never called them.
I have recently been getting multiple phone calls from random people saying that I called them, but I have not been doing this at all. My call history is blank and I'm concerned as to why calls are being sent out that are attached to my number.Do you...
Hello!I'm trying to submit a request to exchange a pre-owned phone that was purchased within the 30-day full refund or exchange period. The iPhone 8 plus' screen is extremely delayed and when typing the keys do not function or randomly give me incorr...
Hello, I received the following error when trying to create an accountI am not sure what error 837 indicates
How do I know if my phone is locked or not?
HI I have a second account that I cannot get into the account...My phone and my sim have been stolen... I need to know what I can do to get into my account because I believe the account has bee hacked as well... Please help.. I have all the info from...
Okay so i bought 5 public mobile SIM Cards to set up new numbers. i set the first one up with no issues, the sim card activated and worked right away and has been great for the last week or so, now i am setting up the second one so i grab a new sim c...
