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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't make local calls.

Today I tried making local calls & kept getting a recording saying it can't connect the call as I do not have a long distance add-on plan. What is wrong, why is it doing this?

Resolved! i can’t sign into my account

i’ve been trying for awhile to sign into my account. it’s saying the “field is required” when i have filled it all out. i’ve tried resetting my password and i tried making a new account and it won’t let me because it’s saying my email is already vali...

Advice on dealing with SPAM calls

Hello, I am receiving spam phone calls about once every 5 minutes. So far today, I have received 141 spam phone calls. This is actually happening to my Telus line, not my Public Mobile line, but I figured that the advice would be transferable. Ever...

One month free and 5Gig not showing upon activation

Resolved! One month free and 5Gig not showing upon activation

Hi,During the limited time offer of one free month and 5gig of date during January 2021 I entered my email and the web page said "This is confirmation that the email address you entered is now eligible for this limited time offer..." "activate by Feb...

Reduced voice coverage Winnipeg

I received a text a few days ago indicating that Wiinipeg and Brandon, the two largest cities in Manitoba, will experience reduced voice coverage. The text also included a phone number for more info. When I called the number I was asked if I wanted t...

Resolved! voicemail message timestamp - how to change time zone?

Hi, all.For playing a voicemail message, is there any way to change the annunciated timestamp to use local time (or specific time zone) format instead of UTC? I've gone through all the menu options and couldn't find anything applicable.

Locked or unlocked?

I was given a phone but have no clue if it's locked or unlocked?

Plan suspended

Help! My plan has been suspended because PM couldn’t charge my credit card. Called my bank, the card is fine and it’s the same one They’ve been charging for months. thanksJ

Sim card still not arrived & tickets not being answered

Please can somebody point me in the direction of a meaningful way of contacting Public Mobile - my sim (ordered 20 days ago) has not arrived and none of my tickets have been answered

Resolved! Can't receive international calls/texts

I transferred my number a week ago and was able to call and text locally with no problems. However I found out today that my parents in the US have been unable to reach me through either calls or text since I switched to PM(almost filed missing perso...

How do I keep my koodo #

I need to keep my koodo number . How do I do this??

Prepaid credit card will not register.

Prepaid credit card will not register. Require moderator.

Resolved! International Texting

The plan includes unlimited international texting. Does it work both directions? I.e. If I call the USA from Canada I'm O.K but what if I call from the USA to Canada?

Can't receive calls or Text.. Going to voice mail...

Resolved! Can't receive calls or Text.. Going to voice mail...

My buddy needs help with his phone ... He ported his old number to public mobile. He can call out but he cannot receive calls or any text... His old provider is Bell I did read it might take time. In the Public Mobile it does show his phone number...

Resolved! Transfer my phone # from MagicJack - Can't Receive Call

Hello, I just transfer my phone # from MagicJack and when I was testing the # I notice that I can make a phone call BUT I can't receive a phone call. The error message is: ''The # you have reach isn't in service'' Please let me know if you have an id...

5G Reward

Resolved! 5G Reward

My email was registered to receive one month free and 5G if I joined by Jan 15. I did and eventually I received my free month reward but not my 5G and I’ve waited 30 days. Now what?

Resolved! Help!!! SIM card has been hacked and swaped!!

Need help!! my sim card has been swaped and hacked by someone!!how can i fixed it . i submit a ticket but it will cost 48 hours!!

Resolved! $15 plan

I recently changed from the $50 plan to the $15 plan. I had problems with the transfer of the plans and then it got resolved. Then i was using my servive and all was good until i hit the limit of calls.. and now when i make a y call it says it cannot...

Sim Hacking/Sim Swap and PM's Response

Hi all, I have been a customer of Public Mobil for about a year now. Up until now I was really enjoying the coverage and lower cost plans. However, 2 days ago my SIM card was hacked - I don't know the full details of this but from my understanding it...

Usa minutes purchased

I purchased usa minutes for my daughter and it is not showing up on the plan. They took my money but there is no record of the plan on the account. When I purchase the 10 day plan before it showed up right away.

invalid sim

Resolved! invalid sim

I was kicked out during my activation session...Now my sim # is invalid...How do I activate?

Re: Service is not working

I NEED $ 2.00 MORE TO ACTIVATE MY CELL PHONE xxx -xxx-xxxx PLEASE AND THANK YOU. COVID I CAN'T GO OUTSIDE Edit by Dunkman: removed personal information. Moved to separate thread.

Change my Telus phone number to Public Mobile

Resolved! Change my Telus phone number to Public Mobile

I want to change my Telus phone number to my Public Mobile account, I cannot seem to access my MMI using the phone keyboard. I need it to complete the application process for changing phone number.