Community

Resolved! How Do I cancel this trash

How to I Cancel this service for Christ? Satan himself could do better with the blower.....at least you get something if you sell your soul to the Lord of the Horry Underworld, but I get **bleep** all, no service, and I have to pay, and on top of it ...

Resolved! No Service

Activated account, but phone shows no service, 16 hours after doing all this. Laboursome, laboursome, time wasting, and rage building. No wonder every other company has humans still working for it. 

Resolved! How do I contact a moderator?

How do I contact a moderator for help?

Resolved! My accounts have been changed without my knowledge. What can I do?

I had 4.5 GB data ( including my bonuses) for 2 years and unlimited calling for $25 minus my refer a friend and auto payment credits and my renewal date was on the 16th of the month.  Now my renewal date is the 1st of the month and I only have 1GB da...

Resolved! Sim

Hi there, I ordered a sim card over a month ago and still have not received it. Order # [deleted ... Luddite].

Resolved! Please help all I want to do is Pay my bill and get my account back

Hello,I'm trying to login to my account. It's asking me to send sms or email for verification. The phone was just broken so I cant receive sms and the email account associated with the account is deleted and I would like to add a new email account.

Resolved! Replacement sim card

How to replacement sim card ?

Resolved! account login

Hello,I'm trying to login to my account.  It's asking me to send sms or email for verification.  The phone was just broken so I cant receive sms and the email account associated with the account is deleted and I would like to add a new email account ...

Resolved! I can't use data even though my profile shows I still have 0.83 gb left

I received a message saying I used up my data. I don't have access to internet even though for the last couple of days I see I still have 0.83 gb left. 

Resolved! Loyalty rewards

Anyone having issues claiming your loyalty rewards? I've been a member since 2016. I got 15 dollars 3 months ago. This month I got only 5 dollars 

Resolved! log in trouble

my acct is suspended because of master card problems but the email attached to my acct is no longer active so i can't verify my identity.how do i proceed?

Resolved! Forgot my pin

How do i reset pin 

Resolved! I think my data usage is wrong

Hello, My plan cycle just renewed yesterday (cycle july 25-august 24). My plan is 10.5G but my usage says I already used 5.63GB (4.87GB) however I barely used my phone and I don't see this reflected in my usage history. Could someone look into this. ...

Resolved! Cannot log in to main public mobile account.

when I log in to the community website it logs in but when I try to log in to the main public mobile account website it doesn’t log in. I have tried multiple option but non of them have worked. Someone help on how to log in the main public mobile acc...

Resolved! Auto-renewal Bonus Data

@customer_support     My plan is on auto-renewal and I should get bonus data as a result.  When I look at my account I don't see the bonus data in the data summary.  Why is this not bonus data not being displayed as part of my available data?

Resolved! Please enter a valid sim number

Trying to register a new SIM card but when I enter the number on the card, it tells me to enter a valid sim number. The sim is definitely for public mobile and definitely correct

Resolved! Does not register on the network

My problem is that after purchasing a SIM card and paying for the plan, the phone does not register on the network. Other sim cards of other operators work. I can add a photo from the phone to make the problem clearer.

Resolved! Phone is Blocked

I have received a message on my phone saying that my bill has not been paid and therefore I cannot place any calls.   Per my Public Mobile account, I last paid $15 on June 16 and July is not yet due.   Why is my phone blocked?

Resolved! I have been overcharged...

I have been charge twice on my credit card... On the 22 and on the 23 of July

Resolved! over payment

Hi on July 14 , we came back from 3 weeks out of the country and my plan had just expired.  I topped it up manually for 60.00 and i then went to my plan and through my confusion I believe I made a plan change , and some how I ended up paying for a 30...

Resolved! Please enter a valid SIM number

Bought a pm SIM card, when trying to first activate it, on the very first activation page, I get this message: "Please enter a valid SIM number". Not sure why does not accept it. Any suggestion?  Thanks! Emmanuel 

Resolved! deactivated account.. get same number

Hi Guys,Seems that my account has been deactivated after 90 days without payment for a pre-paid phone.. How can I get my number back? I can still re-activate my account with the same number?  Please Help me.

Resolved! Reset email

Resolved! ERROR 831

Hello, I attempted to activate, porting a number from Telus. Gave me this error when trying to activate.