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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! unlimited minutes

looking at a new planUnder province wide plan . What is unlimited province wide-minutes2 ? the 2 is? The first part is easy to understand unlimited province wide

Invalid Sim

I purchase a new sim card, and want to activate another phone, which is unlocked, but on line activation, it reverts back to telling me that sim is invalid.

VPN

Hi y'all. I'm wondering if any of you would be able to help me here, I'm would like to set up the Anonytun VPN for public mobile. I dont anything about this type of stuff but I've used it on Lucky Mobile.Thanks in advance, any help would be greatly a...

Resolved! Public Mobile still charging old Credit card

I changed the credit card for auto pay several months ago and public mobile is still charging the old card as well as the new one

Resolved! Autopay inquiry

I just need to talk to a moderator regarding my rewards! I had made a payment but Im questioning the Autopay rewards. If you can please DM me asap!

Resolved! Email address

Do I need to use the same email address for self serve, and community.

Can't buy a SIM and setup at home?

Went to Walmart last night and they wouldn't let me just buy a SIM and set it up at home. Is that normal?Then the guy said we couldn't port number. Unfortunately, I trusted him ... but I get home and see there shouldn't be an issue. So, feel I got...

Password reset function doesn't work

My password doesn't seem to work, the password reset function just spits SQL fields at me "ForgotPassword/OldPasswordNotValidContactAdmin" I submit a ticket and no one responds for hours. The self service system doesn't work when the self service sy...

Resolved! I want to transfer my number to Public Mobile

I am a user of Lucky Mobile. Now, I am going to transfer my number to Public Mobile. How can I do that? It looks that I can transfer directly without buying a Public SIM card. But, I cannot find a link to do that. Thanks!

Resolved! Unable to renew my plan now

I filled up account with 50 dollars and tried to renew my plan now because I ran out data. But when I confirm the renewal nothing happens. I get taken back to the main page and the money is still there. Anyone know why? I've done it many times before...

Resolved! Rewards after suspension

I just reactivated my account after having it suspended via lost/stolen so when I suspended it no rewards were applied unlike being suspended for non-payment where as your rewards are applied to the account then you're suspended. So once I have reac...

No Service/ Problem creating self service account

Hello, I've just tried to register my new SIM and a few roadblocks have popped up: 1: Inserted into my phone, the status says No Service, won't complete calls. 2: After signing up, there was a message that said:- Sorry, there has been a problem crea...

Resolved! Store says they don't cover Public Mobile warranty

Followed this guide: https://publicmobile.ca/en/qc/get-help/articles/phone-warranty-returns-repairs For in-warranty repair, it refers to Telus locations (https://www.telus.com/checkwarranty) Called two stores and they said they don't have any dealing...

Resolved! CALL AUTO DISCONNECT PLZ HELP!

I tried calling Canada Revenue Agency many times and I keep disconnecting after 2 hours 30 minutes, how do I fix this?

Resolved! Waiting for a month of free service

I submitted my email address online on Jan 23 in response to the 2021NewYear offer, but I didn't get any promotion code from Public Mobile. I activated a plan at 15/month on Jan 24 with the same email address at London Drugs. I've already got the rew...

activation time requirement

I am porting from Fido and have been waiting for three hours without any signs of service still.

Resolved! Change local calling area

My local calling area is set to VANDERHOOF BC.I like to change my local calling area to VANCOUVER BC.I know if I change my phone number then I can change local calling area too.But I like to keep my current number and change the local calling area o...

activating

Resolved! Re: Transferring or Changing your Phone Number

my old provider was telus. how do i get my old number back

Resolved! Pause AutoPay

I would like to temporarily suspend my account and I'm currently paying through AutoPay. My available balance is $0. If I turn off AutoPay would I be able to accomplish this? Also, when I turn it back on will I receive the AutoPay reward immediately ...

Resolved! Re: Transferring existing phone number

Hello, I'm a new public mobile client and I want to port number from Koodo to Public mobile. Thanks

Add ons

Resolved! Add ons

I’ve incorrectly added the wrong add in n

Resolved! No service after payment

Missed a payment, so I lost service. Played my bill but now I have no service. Help?

phone calls not coming in

I am a new customer and no one can call me from US? Is that why this is so economical?

Resolved! Unauthorized payment

I was not registered for auto pay, my last payment was done as a one time payment and my card was charged today as auto pay. How do i receive a refund?

activating

Resolved! My voice cutting in and out on Public phone calls to some people.

I live in Waterloo and have been on Public about 10 months and have had about 40% of people tell me my voice cuts in and out when speaking or some just say 'what?'. Some don't seem to have a problem. I have the same problem in downtown Ottawa and on ...