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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting old number

Used incorrect number

My plan is not working

Had issue with stopped payment after being billed as koodo. thought i rectified the problem and now my texting and phone aren't working.Thanks

SIM Card order: 2xxxxx

Hi, I ordered this on April 10 and I'm still waiting. Wondering the status?

Resolved! Added Funds

Hello, I added funds to my account and it has not renewed my privilege's can we please update my payment?

Access my account

I made a new account and trying to login again in that account with my registered mail its says login failed all the time. Is there is any other way to log in to my account. Kindly help.

Resolved! Changing SIM card but keeping my number

can I keep my number if I change my SIM card ?

Friend signed up but I don't get the rewards?

Hello! So it has been 30 days since I signed up, then my friend signed up the same day. However, I do not get the 1 pt per 30 days in rewards, how can I correct this? Thank you!

NO MOBIL SIGNAL

Why in the last 2 days my phone don't receive Mobil signal (zero bar) at locations where I use to receive at least 2 bars. Thanks Mark

Resolved! Charged double payment

Hello, I was charged double payment this month. I tried to submit a ticket, but it did not work. I followed the link to try to submit a private message and it didn't give me any options to. Please advise when this payment issue will be rectified. Tha...

My Public Mobile Internet IP address is Vianet

When I check my public Mobile IP address it is VianetTV Inc 198.251.56.28. This is not correct. It should be a Telus IP address.

Ít me again ? Public Jackpot reward

Resolved! Port-in number instead of new number given to new simcard

Hi,I went to the public mobile kiosk and got a new sim on the 15$/monthly plan with auto-pay and a phone number they said they must associate. I would like to port-in my existing number instead of the new number given to me. Thank you,Thee Ittech Tha...

Free 2GB NOT SHOWING

I activated my SIM card a week ago with the 12MONTHS2GB PROMOCODE. And it still does not show on my account. One note says wait 2 days. When will it be added?

Resolved! rewards missing associated with autopay

I have always paid with autopay, getting first $1/mo. off then $2. I just checked my rewards section and it says $0 for autopay. Pls correct this. The only explanation I have it that a day or 2 ago I removed my credit card info in order to reinsert w...

Data not working!

This is the second time my data is only half used but says it is 100% used and is no longer working! Very irrating! And no actual person to speak/ phone with!

Saved voicemail disappeared

Hello, I received a voicemail on February 4th, 2022 and saved it. I didn't know that only saved it for 10 days and it has now disappeared from my mailbox. Is there a way to recover it? Also, is there a way to download the recording of a voicemail s...

Resolved! Top up but transaction still pending

Hello, I have visited a store and attempted to top up my account but the store terminal and the voucher that printed stated "Recharge Pending". It has been 2 days now. Has anyone had this problem? Will the top up eventually be applied to my phone num...

Resolved! Plans

I have a $25/month plan that includes unlimited province wide calling. The current $25/month plan includes Canada wide. Why am I not offer3d that

Resolved! Customer support number

I need to contact customer support to get a receipt. What is the phone number in canada?

MY PHONE DOESN'T WORK FROM YESTERDAY

Hi,My phone doesn't work and it shows Mobile network not available. why?

Resolved! Xiaomi Poco F3

Does anybody know the Xiaomi Poco F3 work on public mobile network or not? thanks.

Resolved! how to create a community account for service support?

please let me know how to create a community account.

Double Billed

On March 15, 2022, I was billed $22.60 Twice!I've been out of the country for several months and have not been using my cell phone. On March 15th, I restarted my Canadian $15 plan and paid for the $10 US Roaming Add-On. Tax would add a couple of doll...

transfering account to a new sim card

ive lost a phone and i bought a new one and a new public mobile simcard how can i transfer my account to that new sim card

Visa Declined

Public Mobile keep denying my visa. I have no idea why and I've used it since then to make other payments and there have been no issues.

Resolved! Why is there no way to have both of my Public Mobile numbers listed under a single account?

I only recently discovered that, when I ported a second phone number over to PM from FIDO, I couldn't add it to my existing account! It seems incredibly bizarre that this is the case. (With FIDO, my partner and I can view our home phone number, our i...

Resolved! Public mobile text at 12.00 midnight

How do i stop public mobile from texting me at 12: am to tell me my monthly "rewards have been applied to my account". Don't have a landline anymore so I keep my phone on for emergencies and don't appreciate being woken by their confirmation text.

Resolved! Emergency calls

My phone switched to emergency calls. Can't login into my account either. Made my payment on the 16th for my monthly plan. Very frustrating, anyone else having issues?

Resolved! Activate account

I had this service before and now I would love to have it again how is it possible

Resolved! Payment has not been taken out and no phone connection - how to fix

Hi Team, I have 2 phone numbers and changed my credit card information but only 1 of the phone number was charged but not the other number. How to fix this problem? Thank you,Lilian

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