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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help: My GF Forgot Her Username

My GF forgot her username, so she can't login to the portal to update her payment information to pay her bill. Please help!

Resolved! Activating data connection

Hello everyone! I am excited to be part of the Public Mobile community! The reason I finally joined is I was tired of paying expensive phone bills that did not provide much benefits. I have 3 questions: - I followed the instructions on how to set up ...

Resolved! Lost SIM card before sign up online account

Hi everyone, my cousin lost the SIM card on the following day of getting the SIM card. I just purchased a new one for him but haven't figure out how to change the number. Any suggestions? Thanks!

Resolved! Reusing a previously used SIM on a new account

HiI'm trying to refer a friend to Public Mobile but on registration I gave him an old prior activated SIM card from PM that is not being used anymore (last used within the 90 days). When he enters that, he gets an error "invalid sim". Is there a way ...

Resolved! Does holiday add-on bonus remain after I change plan

Hi, I am new here and I apologize in advance if this question was already asked. If I sign up for a new plan and the bonus 1GB and intl call, then after a month change to a cheaper plan, will the add on still remain? or does it disappear when I chang...

Resolved! Data not working on European Galaxy Note 8 (Samsung SM-N950F Galaxy Note 8 TD-LTE)

Hello all:According to the frequency check (https://www.frequencycheck.com/compatibility/QjxnUYv/samsung-sm-n950f-galaxy-note-8-td-lte-samsung-baikal/canada), data should work on the our phone. However, when I follow the instructions on setting up th...

Resolved! I have multiple phone lines connected to my account yet I can only view one!

Resolved! $15 PLAN can i send picture message

PM is truly unlimited caling and texting in canada

Resolved! ***************

hello, my name is david ordonez laso I live in *********, I am a public mobil customer cell number *********, I request please send me another SIM card with the same number because the one I have is broken and it no longer works , any surcharge attac...

Resolved! Forgot the password and email address can’t be used

What should I do if I forgot the password of my account, and the email address if no longer for use

Add on purchase

I seem to have bought the same add-on twice by mistake (instructions seemed a little unclear). How do I get one removed?

Resolved! New customer Dec 21st

I don't really understand why I got this notification today Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have AutoPay, please ignore this msg. my credit card was charged the fu...

Resolved! clarification of add-on plans

Hi, I have almost used up my 100 minute maximum on my plan, so I am wondering about adding some minutes.I see the International Bonus plan that is free, but I presume that is only if the recipient of the call is in another country.There is this plan:...

Resolved! free add ons

Hi, This is from my plan in my account statement($35) Current Add-Ons$0 Free Holiday Giveaway: 1GB Add-on - Free$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US) - FreeI am unable to make INTL long distance calls even though it appe...

Calls from an 1-800 number don't ring.

Today I gotten 4 voicemails from a 1-800 number. Calls just go straight to voicemail. Regular calls from people I know work. When I listen to voicemail they are silent. Is this happening to anybody else? I don't know what to do because they keep happ...

Could not activate celluar data network

New to Public Mobile. My phone is semi working. I can place calls out but can't receive them. I'm showing full bars with Public Mobile 3G yet anytime i try to access the internet I receive the message "Could not activate celluar data network, You ...

Resolved! Data is not working

Hello, my data is not working when I try to search something up in safari using my iphone XR. I've tried the APN settings and everything, but it still doesn't end up working. What should I do? Can you please email me at ***********@gmail.com if you n...

Wrong balance showing

I topped up with $28 then $19 the next day forgetting the details of my plan and now it says my balance is only $7! I don't know what is wrong! I need help please I don't want to spend more money and time on this!

How to get more than 8gb?

hello dear PM community, Thanks for having me.I was looking at the Quebec plans, and the biggest one is 8gb for 50$. Now, I do use a lot of data, more than 8gb.What is the overage rate on that plan? Or is my only option to purchase 1gb 30$ addons? th...

I cannot created an account I just got public mobile yesterday and it says my number is invalid

Resolved! Cannot login and have no data - please help

I still cannot login and am hoping to do so before my first month runs out.Also data is NOT WORKING on my phone even though I'm paying for it.Could really use a live chat or talk to someone to sort this out before I go back to my old provider.

What happened to the us roaming bundle with 250mb of data talk and text for $20

What happened to the bundle? It was useful.

Resolved! Are there any new promo codes?

Are there any new promo codes that can get me more minutes or data?

Data Add on does not work

I purchased $30.00 dlls add on data. It is registered in my account, but it does not work. I do not have data yet since 3 days ago.

Trouble activating Sim card

I set up an account got everything done but when I'm finished it say that it timed out so I do it a second time and it timed out again. What can I do?

$10 off for 6 months offer

Hello I'm signed up on NOV 15 when PM has promtontion of $10 off for 6 months on any $35+ plan.I signed up for the $50 plan so assuming I will be paying $40 for the months from 2 - 7.But not I payed 2 full months with $50 each and still seeing the p...

Public Mobile my incoming calls goes directly on my voicemail box

Hello to the communityI need your helpYesterday I made the transition from "Petro Canada mobility" to "Public Mobile". I made a phone number transfer.Except now I'm having a problem. I am able to call, send and receive textos, except that my incoming...

Resolved! Best 'dumb' phone? (flip phone/feature phone)

Anyone have any suggestions for a decent brick/candybar/dumb/feature/flip phone that works w PM? They seem to be a little hard to find.

Payment

Asking for a friend: I referred a friend of mine to public mobile highly recommending them.. on November 30th she decided to put data on her phone... After a payment of $28.75 went through on her credit card, she was told that her phone was too old t...

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