Transferring my phone number.

[Joycehichs]

I’m having trouble transferring my phone number from my previous carrier to public mobile. Can you please help.

[hTideGnow]

Hi @Joycehichs check the number sent by @RossN , call them and they can send the porting request again and you will get the sms after

[Timer]

@Joycehichs 

 in that  link  see the phone number to contact Port Team,

[Joycehichs]

No it was over 90 minutes 

[RossN]

@Joycehichs i will send you number to call ,check your inbox

[Joycehichs]

I’m currently with Bell

[Timer]

@Joycehichs 

Transfer (publicmobile.ca)

If the previous troubleshooting steps didn’t work, and it has taken more than 2 business hours to transfer your mobile number, you will need the help of a Customer Support Agent. Chatbot

[Joycehichs]

I did that, but I missed the 90 minute time line to reply. I’m trying to redo it and can’t.

[RossN]

@Joycehichs hi when transferring a number you need to leave old sim in your phone to receive text to transfer, you must reply yes within 90 minutes, did you do that?

[computergeek541]

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@Joycehichs wrote:

I’m having trouble transferring my phone number from my previous carrier to public mobile. Can you please help.

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Which carrier are you coming from?  Did you already initiate the process. You need to leave your old carrier's SIM card in your device so that you can reply to a text message from the old carrier to approve the phone number transfer.