cancel
Showing results for 
Search instead for 
Did you mean: 

Payment voucher through xoom online didn't reload my phone

Karen2468
Good Citizen / Bon Citoyen

I reloaded my phone through PayPal Xoom online. It said that the payment was sent to my phone number but the cell phone provider it was sent to was Telus and not Public mobile, this happened twice now in the last week. Why is my phone number saying I have a Telus provider and why hasn't my payment went through when I've paid twice now ?

1 ACCEPTED SOLUTION

Accepted Solutions

dust2dust
Mayor / Maire

Because Xoom doesn't sell Public vouchers. They only think it's all Telus. They have it wrong. They will refund your money. Go to recharge.com.

View solution in original post

11 REPLIES 11

RossN
Mayor / Maire

@Karen2468 hi maybe you should stop using Xoom 

contact a cs agent maybe they can help with your issue issue

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

 

dust2dust
Mayor / Maire

Because Xoom doesn't sell Public vouchers. They only think it's all Telus. They have it wrong. They will refund your money. Go to recharge.com.

Karen2468
Good Citizen / Bon Citoyen

Chat bot is completely useless and I can only pay online through PayPal 

Karen2468
Good Citizen / Bon Citoyen

OK thanks

Timer
Model Citizen / Citoyen Modèle

@Karen2468 

if you buy it online there a fees,

 

no fees at Shell Stations to purchase vouchers

and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

 

Official list of retailers location sell:  vouchers

Bnormh
Great Neighbour / Super Voisin

That is what I did, and they did not activate my account.

Public Mobile is in the Telus family.

Karen2468
Good Citizen / Bon Citoyen

I took the advice of another person in the Community and reloaded my phone at Recharge.com. I have no problems. It reloade immediately. I will be using Recharge from now on.

Karen2468
Good Citizen / Bon Citoyen

Thank you for the advice Recharge.com worked immediately. I will definitely be using it from now on.

Karen2468
Good Citizen / Bon Citoyen

It was a huge mistake on part for not asking questions first. I didn't think I would have to since they had vouchers for Public mobile and Telus.