08-11-2022 07:59 PM - last edited on 08-14-2022 09:42 AM by Dunkman
08-11-2022 08:10 PM
Hi @Melanie50 , sorry , only CS Agent can help to change email address used for My Account, please open ticket at
https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-11-2022 08:10 PM
@Melanie50- If, on the other hand you want to change the email for you community account, then you can do that from the setting option (when you click on your avatar in the top right of this page).
08-11-2022 08:08 PM
contact support team by CS_Agent to change email and set new password.
08-11-2022 08:01 PM
@Melanie50 to change your email for your self serve account contact a cs agent you will need to open a ticket, to speak to a customer service agent Click here or if you are having issues with Simon you can send private message to a CS Agent here: https://bit.ly/2GGCJzH