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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26026 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 37848 Views
  • 185 replies
  • 29 Bravos

Local calling area - moving cities in British Columbia

Hi PM Community, I'm moving with my family from Vancouver to Kelowna.  We have three PM phone numbers: one with a 604 area code, one with a 778 area code, and one with a 672 area code. My question is whether I should change these numbers after moving...

adrian_neer23 by • Great Neighbour / Super Voisin
  • 1869 Views
  • 5 replies
  • 0 Bravos

Resolved! Trouble getting into account

Hi, I just received my new sim card today. I did go through the process of creating an account when i did the order and i got an email saying my account was activated in preparation of setting up my new phone service. Today when I tried logging in it...

DanW by • Great Neighbour / Super Voisin
  • 1385 Views
  • 5 replies
  • 0 Bravos

travelling abroad

I am going to Israel for a couple months and I will be getting an Israeli phone plan while I'm there, can I "pause" my plan with public mobile or should I just cancel my phone plan and re-join when I get back to Canada? 

Rainbow8 by • Great Neighbour / Super Voisin
  • 1233 Views
  • 8 replies
  • 0 Bravos

Resolved! New to PM: Porting number from voip.ms

Hi!I just activated my sim yesterday. And want to port my number from VoIP.ms Today someone from PM called me asked to give more information (I was not able to answer, they talked to my wife). Where do I need to give more information? We ported my wi...

Phone not connecting

So I asked this the other day and I am still having trouble . I will start from the begining , i recieved a text from public mobile about a one time 5 gb data bonus and they would send a text when it took place . I recieved that text and the bonus ha...

Ndi67 by • Good Citizen / Bon Citoyen
  • 2769 Views
  • 35 replies
  • 0 Bravos

Unable to make a call from my phone

I have changed my plan to $30 which includes unlimited Canada wide calling. However, I am unable to make a call, it says you do not have "talk" on your plan.Does anyone know how to solve this?

ahmed_yul by • Great Neighbour / Super Voisin
  • 518 Views
  • 3 replies
  • 0 Bravos

SIM won't connect in iPhone

I cannot get my iPhone XR working with my new Public Mobile SIM I ordered from PM last week (love the $5 promo). I tried everything:- The iPhone has the latest software (iOS 13.6.1)- I tried "Reset Network Setting" (multiple times)- I've rebooted, re...

RyGirl by • Good Citizen / Bon Citoyen
  • 4204 Views
  • 43 replies
  • 0 Bravos

Resolved! Unsolicited password reset request

I had done a password reset as for some unknown reason my password was no longer working. I went through the steps, answer security questions, got a link sent to my email and changed my password. Everything seemed fine but then I received a new email...

Robert_T by • Great Neighbour / Super Voisin
  • 591 Views
  • 1 replies
  • 0 Bravos

Resolved! PM SMS Question

I been wondering for a long time now about public mobile and Telus network in terms of privacy. Using SMS and Calling can be intercepted and was wondering but data does PM collect in terms of usage? And is there any plans my PM or Telus to improve ne...

brettster99 by • Deputy Mayor / Adjoint au Maire
  • 989 Views
  • 3 replies
  • 0 Bravos

STOLEN NUMBER

My number was just stolen i need help!!!! I NEED HELP ASAP

nfdf33 by • Good Citizen / Bon Citoyen
  • 2169 Views
  • 20 replies
  • 0 Bravos

Resolved! Plan

I have the money on my plan and for some reason my plan says expired just curious as to why the money hasn't been deducted 

Dannyb123 by • Great Neighbour / Super Voisin
  • 1300 Views
  • 6 replies
  • 0 Bravos

Resolved! I used the wrong email when registering.

So, I ordered a SIM but I put @gamail.com instead of @gmail.com so now I can't get into my account. What do I do? Should I just leave the account alone to collect dust? When I got my SIM, I set up a new account using a different email, but I don't fe...

Hazmatguy by • Great Neighbour / Super Voisin
  • 1810 Views
  • 8 replies
  • 0 Bravos

Resolved! Bought a Telus Canada Voucher but it is not working

Hi, I bought a 10$ Telus Canada voucher from telus (it detected my number as a telus so offered me the telus 10$ voucher). I thought that it was ok since PM is a daughter company, and so bought it, but when I put the pin down in voucher payment optio...

One contact does not receive my texts

An interesting problem.A friend of mine that I referred created a public mobile account about 10 days ago and installed his new sim and used my referral code.Next day, his old provider gave him a deal and new phone that he could not refuse.He cancell...

Naturediver by • Good Citizen / Bon Citoyen
  • 1777 Views
  • 18 replies
  • 0 Bravos

Resolved! Porting a number

How long does it take to port a number from another carrier.It has been 6 hours. Do I need to wait longer.

mramos3102 by • Great Neighbour / Super Voisin
  • 965 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot receive the password recover email.

Step 1: email verificaiton passed Step 2: security question passed Step3: Got this message "We have sent you an email that will outline how you can change your login and password."  but, haven't receive any eMail from public mobile after many tries. 

lxd7777 by • Good Citizen / Bon Citoyen
  • 936 Views
  • 4 replies
  • 0 Bravos

Resolved! Activating old SIM card

Hey everyone, Can I gift an old SIM card (never activated before) of public mobile to my friend. I am not sure whether the old SIM card is still good for activation online. If "Y" to above. Is there a time frame for the old SIM card to be activated? ...

Punya by • Good Citizen / Bon Citoyen
  • 1488 Views
  • 3 replies
  • 0 Bravos
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