Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1768 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3490 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32935 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44738 Views
  • 182 replies
  • 30 Bravos

Unable to Process Transaction

Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information. I have received thi...

gbnichol by Great Neighbour / Super Voisin
  • 1139 Views
  • 5 replies
  • 0 Bravos

Creating a second account

Hi everyone,I am trying to create an account for my parents who don't know anything about cell phones and technology.  When I try to create the account, it asks me to enter a phone number to which public mobile will send a 6 digits code.   The proble...

Nefertiti66 by Great Neighbour / Super Voisin
  • 1113 Views
  • 8 replies
  • 0 Bravos

Resolved! Resetting password

Hi, if  I don't remember email and password that I have used to login. Is there a way to retrieve it? Thanks 

Kp11 by Great Neighbour / Super Voisin
  • 796 Views
  • 3 replies
  • 0 Bravos

Resolved! I need help. I'm a uninformed noob.

I'm curious about the hierarchy of the titles we can ascend to? Is it possible to descend as well?Is there a list somewhere I can look at?Currently I'm classified as a"nosey roommate" I really am not feeling that way though. I really feel like a 'noi...

Markmark2112 by Great Citizen / Super Citoyen
  • 1372 Views
  • 7 replies
  • 2 Bravos

Porting out my number

Hello all, I am trying to port out my number to Koodo. My account is active but I keep getting the error message that my number is invalid.  Does any one have any idea how I can solve this problem?   

Driphie by Good Citizen / Bon Citoyen
  • 1485 Views
  • 10 replies
  • 0 Bravos

Resolved! Accuracy of PM Coverage Map VS. Towers coverage link

I would like to refer PEI and Nova Scotia residents to Public Mobile, but want to ensure they have good coverage.When checking out these 2 sources they kind of contradict, don't they? Thoughts? 1. Public Mobile's coverage map: https://www.publicmobil...

macsal_0-1609596832143.png macsal_1-1609596970056.png
esjliv by Mayor / Maire
  • 1194 Views
  • 5 replies
  • 2 Bravos

Resolved! Monthly plan data

Hi All,im on a $25 plan, recently I got a auto renewal. I did bot see the plan data allocation update and is deducting data usage from the last cycle’s monthly data numbers. I was expecting the counter to reset on data allocated and usage, any ideas?

Foxjig1 by Great Citizen / Super Citoyen
  • 3691 Views
  • 31 replies
  • 1 Bravos

Resolved! Activated few days before the sale.

OK, so I'm not local at all. I just realized that Christmas is taken seriously here in Canada lol, and that includes all kinds of sales. I bought the SIM and activated it few days before the sale starts. Just to confirm, did I firmly miss all possibl...

Tankiun234 by Good Citizen / Bon Citoyen
  • 699 Views
  • 1 replies
  • 0 Bravos

Resolved! Can call Australia but the Government

I added the international add-on few days ago because I need to give one of the government agency a call and also some other friends. Which calling my friends were OK, my calls to the government agency were all blocked. It says the talk is not includ...

Tankiun234 by Good Citizen / Bon Citoyen
  • 4589 Views
  • 20 replies
  • 0 Bravos

Resolved! Free 5GB PROMO. Add-on connected to plan or account?

EDITED Question, as original was not on-point.Regarding:https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/m-p/622484Regarding: https://productioncommunity.publicmobile.ca/t5/Announcements/Boxing-W...

macsal by Deputy Mayor / Adjoint au Maire
  • 9951 Views
  • 70 replies
  • 0 Bravos

No answer to my return request

Hello,I ordered an iPhone on Dec., 23.As it was too late to cancel my order, I wrote to "device.return@publicmobile.ca" on Dec., 27 (Sunday), asking about the procedure.I received my iPhone two days later but no answer to my mail.On Dec., 30 (Wednesd...

FDjossou by Good Citizen / Bon Citoyen
  • 2207 Views
  • 18 replies
  • 0 Bravos

reset phone

I have no connection for calls or text but have mobile data.  HELP!!!!

paul1941 by Great Neighbour / Super Voisin
  • 1007 Views
  • 7 replies
  • 0 Bravos

Resolved! Is there a way to block a user?

There is a user that is acting childish, and in a mildly harassing manner towards me and some other community members. Is there a way I can block certain users?

Resolved! Considering joining, motivate me!

I am considering joining public mobile. I would be motivated to join today if fees could be waived. I want a free sim card, Just my regular monthly prepaid plan fee. If this request is feasible please respond. I have 3 sim cards already, only one wor...

Markmark2112 by Great Citizen / Super Citoyen
  • 3991 Views
  • 42 replies
  • 0 Bravos

Resolved! Reward

I have not got my reward for three month 

Resolved! Someone might be using my sim

2 weeks ago, My SIM Card has stopped working all of a sudden, (I already ordered a new one from the site and I'm just waiting on it to arrive) But when I was checking my usage history just now it said that my number was making calls 2 days ago. Is th...

bpsalm by Great Neighbour / Super Voisin
  • 1280 Views
  • 5 replies
  • 0 Bravos

Community Holiday Contest - post discussion

Yes @pm-smayer97 , they should have locked the thread at the same time they removed the gifts. I guess there will always be people that try to squeeze in their entry. I hope they don't get counted. But hey it's not like it's a million dollars or anyt...

Anonymous by Not applicable
  • 425 Views
  • 2 replies
  • 2 Bravos

Resolved! The coverage map is inaccurate?

Before I went into the wild I have checked the wireless coverage map on public mobile website. I went to Buntzen Lake in BC, which should be well within the coverage of PM wireless service, according to the coverage map. However, there is completely ...

dtrmcc by Good Citizen / Bon Citoyen
  • 1887 Views
  • 10 replies
  • 0 Bravos

50% off SIM card?

I used the offer below to activate as a new Public Mobile User. Get $5 off every month for 6 months when you activate on any plan $35/mo or more online*.  Don’t miss this great deal! Activate by December 18th.Plus, get 50% off SIM cards when you purc...

fangfangfu by Great Neighbour / Super Voisin
  • 581 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.