[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New update
Why is the new update for the website so glitchy? Half the time it kicks me out for just choosing a link from the drop down menu?! And then I can get back on the site from chrome I have to use Samsung internet. I do like the usage setup more with the...
Resolved! How to change username( email on another PM account)
I have 2 accounts with PM. One of the accounts has an email username that is no longer in use. How can I change the username as I cannot access the account to change it.
Resolved! Just upgraded to 4G plan download slower
Hi everyone, I just upgraded to the new 4G plan, 6GB. I ran a speed test and my download is 0.65mbps and upload is 3.11mbps. when I was on the 3G plan my speeds were roughly 3 and 1 mbsp. Why is my download so much slower on a supposedly faster plan?...
Resolved! Random Taking
@has anyone else had a rogue payment come out of their account?
need help please
i have not received any phone calls in a while, i think something is wrong with my phone,
Resolved! Authenticity Issues
I think this is going to be an issue with a lot of people. I have a really old account. I have been keeping it active without a sim to hold a vanity number. I do not have use of the email anymore. I’ve been paying it after 89 days for the last 4+ yea...
Resolved! Log in and password change problems.
I've been trying to log into my account for 2 days now after receiving a text saying that there are insufficient funds. I believe other members have had the same problem. Unable to log in or change password. So frustrating. Anyone able to resolve thi...
Self serve account page displays incorrect dates
I had to do a double take and then confirm by logging into my other account. but indeed the "My Account" page has the wrong dates displayed for 30 day plan cycle. They are a day early and the last I looked the rewards account was still a day late. Th...
Will not allow me to update credit card info, just says “something went wrong”
Have tried multiple cards, same result. My expiry date has run out on my current card and new card has been issued same numbers different date, different cvv.
Resolved! MMS not working
I just bought a new phone - Samsung S22 ultra and I can't send or received MMS messages. The MMS messages say I have sent them but people are not receiving them. Regular SMS is working. Please help. Erin
Resolved! Credit Card payment not processing
It’s been all day that I haven’t been able to use my phone for calls. I’ve missed some really important calls today…. I’ve tried many attempts and also use all different can of payment to renew my contract but it keeps on saying there’s an error? Thi...
THANK YOU PUBLIC MOBILE!
SO HAPPY TO HEAR ABOUT 4G availability on this network. I was considering changing providers for faster data, but all the major company's plans are outrageously expensive. Also, the recent Rogers Outage made me SO HAPPY to be a Public Mobile Customer...
Resolved! Not able to login
It has a login issue tonight. I typed my email address and password prefectly and then go to verification section. I typed the six digits on the website. Everything is correct and it didn't go through. It is supposed to be the overview page after log...
Resolved! Rewards page down
Hey folks,I just upgraded my plan to a new 4G plan and when I did it's showing 0's across the board for my rewards. Anyone else having this issue? I'm also unable to access my rewards page. When I contact customer support (here on the community) and ...
Resolved! Account temp deactivated. How can I tell when I reach 90 days
My Phone was stolen abroad, I'm still abroad and my account is on temporary hold. I want to keep my old number, but how can I tell when the 90 day limit is up in order to not go beyond that thereby having to get a new phone number? I want to retain m...
Resolved! Will I lose add ons and promo offers if I Change plan?
I am currently having old $30 for 30 days plan. I am planning to change it to new plan $25. In my current Plan I still have add ons, promo 2 gb data and promo 1000 international minutes. If i change it new plan, will I lose my add ons and promo offe...
Resolved! Self Serve
Why am I being directed to Telus Identity when trying to access two of my Self Serve account to make a payment.I have used 4 different web browsers continually all dayPLEASE EXPLAIN Melvs
Resolved! Insufficient Funds Message Despite Pre-Authorized Payments?
My mom and I have Public Mobile plans and I pay for both with pre-authorized payments with my MasterCard. Today we received text messages notifying us that our bill is due on Jul. 16 and we have insufficient funds to renew our plan. This is the fir...
Resolved! New Usage History Format
Hello: With the new usage history format, how can I see what the receiving (sending) phone no. for outgoing (incoming) calls? It is an useful feature of the previous usage history format. Thanks.
Resolved! payment
I need to make a payment on my account. I cannot access my account because I do not know the password. I have tried resetting the password but have not gotten an e-mail nor a text.Is it possible for you to use the credit card on file to make the pa...
Resolved! Calls from Public accounts and Bellus network
My bit of search is coming up empty. Is this a job for the support people?My phone is not receiving calls from other Public accounts. It will receive from TextNow. It will receive from Fido. It will receive from Shaw Mobile.I move the sim to another ...
Monthly Phone Plan - Not Updated
My phone plan is saying I have no more data and only 9 minutes of calls remaining however my phone records are saying I have only used 53.18 MB of my current data for the month of July and I have only made 5min 42 sec worth of phone calls. Is it pos...
Resolved! Cannot change plans as they seemd disabled
I am on a Unlimited Talk to Canada and the US plan and want to change to the $35 Unlimited Canada-wide minutes + 3GB plan but it is disabled. Please help. Thank you,
Resolved! Transfer landline
How I can transfer landline from bell to public mobile
Resolved! Possible to get the number on another SIM card?
My sister moved to the States and we would like to keep her number for my mom and cancel mom's plan. Problem is that my sister took the SIM card with her to the States, otherwise we will just use that SIM card and her account for my mom. Is it possib...
Not receiving ALL text messages
I have contacts with Iphones whose text messages I receive, however other contacts with different phones I do not receive their text messages. All phones calls however are received. How do I solve this issue ?????
Resolved! New SIM card entered but not saved, now invalid
Hi there, we lost and replaced our phone with a new one from your refurbished collection and a new Public SIM. The instructions were great and I entered the new SIM number in and then referred to the directions again. When I returned to the page agai...
Resolved! My email won’t work as verification because it was hacked
I am not sure what to do as I am unable to get into my email ad it was hacked , I need to change my credit card as it expired and I have no service to receive calls right now . Please help!!$
Resolved! rewards and loyalty
My loyalty and rewards are not appearing on my account although my account is still on Auto-pay. I have manually added a $15 amount today (July 13) one time-payment with a new credit card. The message says the funds are added successfully. My due dat...
