Seems like a fraud

[christina_he]

Hello customer support,

I bought a phone from a third party on Best Buy recently. After inserting my SIM card into the new phone, I find out the phone is locked and has debt on it. So I put the SIM card back to my older phone, but my old phone could not detect the SIM card anymore. I suspect I encountered a SIM card swap fraud. How do I get my service back?

[christina_he]

Never mind, it was just connectivity issue. Thank you for your help 🙂

[Timer · Accepted solution]

@christina_he 

tried your SIM card in other device, or take out and put it back.

[softech]

 @christina_he 

Weird, the phone should not caused the SIM card failure. 

But, to get your service back quick, get a new PM Sim card.   You can get one from Telus or Koodo store.

Once you got the new sim card, login to My Account and request change Sim card. 

You can get to there from Quick Link, Change SIM Card

https://selfserve.publicmobile.ca/en/account/edit/your-account