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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New to Public Mobile, is there any way to get the $2 auto pay reward?

Or was that only with the old reward system?

US phone service and add ons

Just arrived in Florida for 10 days and tried using my iPhone 7. I either can’t connect or the call drops. I’m on T Mobile here. Secondly, I had to purchase a 15 day add on bundle when in Canada while down here I’m suddenly receiving offers of 10 day...

Resolved! Phone Credit

Recently, I had a message offering me a credit to my account if I purchased a refurbished public mobile phone. I have since purchased 2 phones but can no longer find this message.thanks in advance…

30 day addon

Since November, I have been charged $10 for a 30 day data addon, that I did not sign up for. I cannot find anyway to remove this addon from my account. Please advise. Thanks.

My plan has been deactivated and wont reactivate

I applied the payment to my phone, $70 plan, balance now at $93.3 days without service before adding vouchers.Went to web page and tried to "reactivate" and my plan will still not activate.

overcharged

I have been overcharged on my credit card from public mobile.

Resolved! Not receiving simcard !

Its been 8 business days since I have ordered my sim card and have not received it yet ! I dont know what to do?!

Resolved! South Korea

Will I be able to use my Public Mobile plan in South Korea or will I have to get a plan in South Korea.

Resolved! Reactivate

My account is suspended. I need to just reactivate it to receive an important message. Am I supposed to buy a plan?And What is the cheapest plan to buy in this situation? just to reactive my account for a short time

Resolved! Refund for unused US roaming add-on

Hello, Is there a way to get a refund of unused US roaming add-on? Purchased it but did not use. Thank you.

Resolved! US roaming support

Recently crossed border into states. My old, grandfathered plan gives me 1g per month unlimited calls and texts in states. But it's not working. I cannot choose the T-Mobile network and my settings app seems possessed. Keeps flashing different displa...

Public Mobile Rocks!

Was a Public Mobile customer for about three years without any problems. Nothing but a great experience.Decided that maybe Freedom was a good idea because the great price and 4G data.....Ported out my number (and lost all my nice rewards in the proce...

Change credit card on file

I want to pay my bill ,the card i have on file expired so i want to change it and i can't do it

Resolved! cannot make calls

I have paid for 'unlimited minutes'. But when I try to make a call, you claim that I have run out of minutes. Fix this please.

Visa payment

My monthly plan of $35.99 is taken from debit account automatically and I see a charge on my Visa for $45.20 this month as well. Why?

All of Sudden Gmail emails to text dont work last week.

Hi to whom this concerns, I have been using my Gmail account to occasionally send an Email to my phone via text, it stopped working now. I am using this **********@mms.mb.telus.com using this protocol. Funny thing, I just tested on Yahoo and it works...

Resolved! mobile network not available

my phone stop working today and I can't make any outgoing calls or receive incoming calls. when I made the call, "mobile network not available" is shown on the screen. I have google pixel phone. my daughter also has pixel phone on public mobile. so ...

Network outage on eastern Ontario?

All of us in the household have no network available. I've confirmed we're paid up. Does anyone here have any insights? We're in Renfrew County. Thanks!

Resolved! wrong email for both accounts kids accounts

Hi there, Both my children have phones accounts with Public mobile and I get charged monthly. I signed them up December 10, 2021 (says 2021/12/10...either december or october). We wish to login and change the data package but can't because the email ...

Resolved! Big mistake

Hi wise users, I did the thing they warn you not to. I switched Sims before responding to the "request to transfer" message from my old carrier. Now my old account has been closed and my message never got through. What can I do now?Big woops!

Unexplained Data usage.

Hi. I have an iphone 8. I am on the 15 dollar plan with 250 mb. My phone has been using excessive data, mostly software updates in system services even though i have only use wifi

Resolved! data usage update

I started a new billing cycle, but I noticed that the data usage from the previous month was not cleared. Will public mobile clear past data usage, and start a new data usage record at the beginning of each billing cycle?

Resolved! After logging in, my page looks different than my husband's. Like to upgrade to 4G

I am writing this on behalf of my wife, xxxxxxxxxxxxxxShe is facing two problems:Problem 1. She cannot log in to the Community, because her password did not work and found no mechanism to ask for a new one. Catch22! She can log into her Public Mobile...

Resolved! Locked out of account

I can’t access online account and it’s locked out

Resolved! I just started with PM, got the $40 for 15 GB deal.

As long as I keep renewing, will I have this plan/price indefinitely?

Resolved! Do I lose Loyalty Pays / Pre-Authorized Payment if I switch to the 15GB of data for only $40⁺⁺

Hello,I'm currently on the old 3G Unlimited CND/USA +10.5G Plan. I'm interested to switch to the current promotion: 15GB of data for only $40⁺⁺ Question:Do I loose the all my Loyalty Pays / Pre-Authorized Payment?The current rewards plan will contin...

payment

My monthly payment is deducted two times from my credit card can you revert it

Resolved! Trying to transfer phone number

I'm currently with a small company called Wightman. When I try to transfer the number to a new account with Public Mobile, there isn't an option in the dropdown menu for 'Wightman'. Is there any way that I can join PM with the same number? Thanks for...

Resolved! Change my email account and add my wife to my plan

Hi I like some info on how to change my email on my public mobile account. My wife would like to get a public mobile phone package. I wondering how would I receive rewards for this. I also have a unused public mobile SIM card that I previously pur...

Resolved! $40/15G Plan has been changed back to Previous $40/5G data aplan without notice.

I switched plan to $40/15G at 4GB speed on last December.Why today my account shows that my plan is $40/5G data at 3GB speed plan which was my previous plan.I though the plan should be changed permanently until I wanna change again.

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