Community

Resolved! Help needed Re reward points

Hello folks!  I’ve not been using my reward points so I have several. I went to redeem them but don’t see how to do it. Could some explain?  

Resolved! How to reset self serve email?

How to reset self serve email?

Resolved! Can not receive a call

Dear Public mobile support, I just activated my public mobile sim and my phone number was active. Somebody can not call my number phone, I can call out to somebody. I reuse the old number phone from the free dome mobile, when I activated my number ph...

Resolved! new account

i want to start a new account same number

Resolved! My account

I can not get into my account either it has been canceled or locked out

Resolved! Conference Calls issue

Hi Everyone, Can anyone please tell me if it possible to do conference call in my phone in a call ? or if that option is  not available on PM. cause I remember that I did it before.

Resolved! Usa texting

All I want to use while in the usa is to be able to send and receive text messages.i will use wifi Talkatone to wifi call. what is the best/cheapest package would you recommend? 

Resolved! Changing my email address

I had to change my email address.   But I cannot change it in my account, how do I change my email address to my correct/valid email address?  

Resolved! Changing Service provider

I am waiting for the text message to give my consent to change the service provider as I want to leave the Public service provider. My new service provider has been requested 03 times from you since 30 Dec 2022.Why are you not allowing me to leave yo...

Resolved! Lost sim card

l took my card out when l went to Mexico and lost it, l am on a monthly plan and would like to keep my old phone number but if l buy a new SIM card l need the old one to transfer my number.can anyone help me?

Resolved! No SIM card received yet.

Hello, wondering how long it takes for a new customer to receive a SIM card in the mail? Apparently that's the only option nowadays instead of getting one at Walmart etc. I ordered & paid for it Dec. 29th & states 5-10 business days. I know the holid...

Resolved! Email deactivated

My email for my account has been deactivated. So I cannot login to my account. 

Resolved! Can I speak to a human ????

Resolved! Locked out

I have not been able to log into my account. My credit card date changed so I picked up a card from 711 to pay for the shortfall and it went in using 611 and putting in the number. Since then I have tried logging into the account and it says wrong pa...

Resolved! Tax rate

My tax rate is still based on Ontario even though i lives in Alberta now, also not getting the data promotion offered. 

Resolved! Cancel my phone plan

Resolved! account

How can i print my transaction summary. I forgot before I logged out when I set up my account.

Resolved! lost sim card

I lost my SIM card. How can I replace it and keep the same phone number?.

Resolved! EGPS Consuming data????

I bought a senior phone for my mom and it's got an EGPS and the phone is mostly in the house and the EGPS doesn't work inside having tried it myself.  Why does she have 5.50Mb gone already?Would texting also eat up Mb?She doesn't have internet on tha...

Resolved! Why can't I submit a ticket

This seriously seems like a rabbit hole, intentionally. I try and submit one after I sign into the community and it asks for verification, which I give, and it tells me its incorrect. Someone please at public mobile please reach out to me.  This is a...

Resolved! What is your cheapest mobile plan?

What is its amount of incoming and upcoming minutes?

Resolved! seeing historical communications re service issues

How do I look at the log of emails sent re resolving a service issue? This appeared when I was sending an email directly to support, and now i cannot bring it up Cattracks