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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Someone using my Name and Phone number to call my cell phone - What to do?

Resolved! Someone using my Name and Phone number to call my cell phone - What to do?

Your input is much appreciated.

Resolved! Switched to Bell, can't access my self serve account

I recently switched my number and provider over to Bell, and now I am unable to access my self serve account to cancel my plan. Is my plan automatically cancelled? If not how can I access my account?

Upgrade Plan

Trying to upgrade my plan but the plan options are not showing up on the page to do this. Any idea why?

Resolved! Incoming call

I received a call which was identified as V72313060600068. I didn’t answer the call but later, out of curiosity, pressed on the missed call. It then displayed as 905-294-3093. Both numbers showed to be Markham Ontario. I called the 905 number and...

Re: I want to talk to a human

i changed my mind and want to re open my account

How can I change my account number?

Resolved! How can I change my account number?

I am wondering how I can change my account number at PM. I intend on also changing the email address, phone number and account number in an effort to improve my security online. I know this almost seems like overkill in protecting my information but ...

Resolved! Payment

our credit card number expired. I have registered a new credit card. I try to make a payment of amount due. Message your account has enough balance shown but plan is still marked Expired. logout and back in . Tried again same message displayed when I...

Resolved! Re: HOWTO: Purchasing Add-ons

I added a 5$ date add on and it went to the payment and I hit submit and then the page came back up so I just figured it didn't go through I hot submit then realizing that amount was 25$ which I have no clue what I did. I looked at my credit card an...

Resolved! How add local minutes to my current plan

Hi everyone, I'm currently on the 15$/month plan with a 100 minutes canada wide. I would like to add a one time addon to have more minutes next month (august) because I will be in vacation in my local province. I see the addon "500 min Canada-Wide Lo...

I paid $5 for the data add-on but I still don't have a date

Add one

I just purchased a US roaming down in South Carolina …. When I make a phone call or receive one after 30 seconds I hear 2 beeps then after another 30 seconds phone call shuts down . FUSTRATING AS ALL HELL!

Resolved! Question about Ad on

I purchased an ad on for 1gb of data.I do not wish for it to renew. How do I make sure it does not renew nxt month, I do not wish to be charged for it again?

Why would the public mobile Admin ask for my IMEI ?

Ticket nnot resolved and no answer provided

merged duplicate message threads

Considering iPhone next. What do you have?

Resolved! Retreive my old number

Hello,Due to payment error my old account number was closed and when I re-activated my account it had given me a new number. I was contacting regarding retreiving my old number back which is (old number). The new number that I currently have right no...

Re: Submit a ticket error

my phone is not registered to the network and when i try to submit a ticket it won't let me

Resolved! Prepaid payment not accepting payment voucher number

Hi,I'm trying to top up my plan with a prepaid voucher.I'm trying this by selecting 'payment voucher' in the 'make a payment' section. As 'payment voucher number' I fill in the pin number I received on the receipt I received at the store (a code of 1...

Resolved! Samsung Galaxy A01 Core

Hi,I am wondering whether the Samsung Galaxy A01Core is compatible with the public sim. I can receive messages and connect to 4G. But I can't receive calls or place calls.Thanks,Masha PS. These are the specs of my phone: https://www.gsmarena.com/sams...

Re: Transferring or Changing your Phone Number

I need public mobile to send my provider bell Canada a new port request because mine expired and I never received the code because I couldn’t get in coming text or calls

Resolved! Privacy department

Does anyone know toll free the number for the Privacy department?

Resolved! Add on

Hi folks, I am interested to 'add on' 1GB of data to my plan (15$). Does this mean I will be charged every month thereafter? If so, can I stop/cancel this 'add on' anytime? Thanks.

Resolved! Sim card transfer

how do i change sim chips?

payments not processed

Resolved! payments not processed

tried making payments on July 21st and July22nd payments were not processed s made multiple payments. Need to get 3 of the 4 payments or at least acknowledged as future credit PLEASE edited by computergeek541: phone number removed

Resolved! Adding a new plan to an existing sim card

It's been a year since my last plan was active and I have now decided to activate it. But would like to up my plan. I had the $15 plan before and now I would like to go for the $25 plan. So when I was trying to activate it would let me because it sai...

Resolved! US Roaming Package - receiving calls from Canada

Hello, Just some clarification: I know from reading an earlier message that while you are in the USA and within that 10 days that you activate the US Roaming package for $20, you can make a call to any Canadian number, just about any American number*...

Resolved! Re: autopay not working?

I had my phone services over 2 year time period and my monthly phone bill is automatically paid through my TD VISA card. Today is July 23, 2021 and I cannot make any calls since my account is not paid. I do not know why this is the case.Please let me...

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