Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Can I toss my sim/public mobile sim into one of those 4g tablets? Sorry can't find a support thread on the subject. Big hands/small phones incase your wondering
So, I had to replace the defective sim card I was sent upon sign-up, and I can't get a ticket submitted for a $10 refund.I've deleted the data and cache, I've restarted my browser multiple times, I've used a private window. ERROR: XXX is all I see.Ho...
Hi, today I ported my number out of Public Mobile, and now I'm unable to sign in. However, I can still reset my password. I just wanted to confirm whether my account is canceled for good, or there are website issues because I want to make sure I don'...
I have never been able to use the app after downloading app first screen (already have an account) hit the log init comes up with a lock and IS.COM in the header and a blank page iPhone 2020 Se 2nd gen
I have been with Public for over a year using a number given to me by Public. Then we decided to end our land line (Telus), and port that number to my cell. I started that process this morning, and am regretting doing this on a Friday... I understand...
Hi .. Im a new to Public Mobile (coming from years with Zoomer Wireless). I just signed and started the port (I entered Cityfone and my IMEI) ..then about 15 minutes later, I received a text from Public stating "We're having issues transferring you ...
Hello,I got my sons Public mobile sim cards and have been customer for a few years now. We had to change sim card for one of my son`s and now we are stuck with an extra unused accoun with an unused phone number yet being charged. How do we cancel t...
Well i did a boo boo when trying to activate my esim and now my origonal service isnt working. It is in sos mode. I got an email stating i cud get the sim card reactivated but dont know how
iPhone 5S, new SIM, have account, paid CAD15 service, PM App installed, loaded many times only blank page to eversafe.id.telus.com, cannot activate my phone/sim.
I'm currently on a 4G subscription plan, looking to upgrade to the 5G for $45/month. However, none of the 5G subscription plans are available as a change option.
Signed up today for a deal and eSIM activation is not working. I think I need someone to manually port my old number from Koodo. Submitted a ticket but did not get any email confirmation and can not find where submitted tickets are on this website.
I created a public mobile account and ordered a sim card. I stopped the activation process to wait for my sim card, which never came. I now went to log in to see if I can try and contact someone, but when I log in, it takes me directly to the "resu...
People call my number and it goes straight to voicemail so I'm not getting most of the calls that are made to my phone number. My reduced data also is not working help please
Just wondering what's the best way to cancel my plan/account. I had bought a new sim and subscribed a monthly plan for my in-laws who came to visit temporarily. Now that they have left the country, I've no use for this number and will need to deactiv...
Why do I get an SMS telling me that I have used 75% of my data when if I look at my account, I have used only about 20% of my data allowance plus plenty left in an add-on that I shouldn't even have needed to buy? There's definitely something very fis...
I looked on the public mobile web sight 30gig 40.00 until Aug 28 but when I sign into my girlfriends account using the app it does not show up as something you can change your plan any one know why it won't show thanks
