Community

Resolved! Unable to receive OTP SMS from banks in USA

Hello,Recently, I was trying to receive OTP from a bank in USA but with many attempts I was unable to receive OTP text messages. I tried same process back in december and it was working like a charm and now in a matter of few months has something bee...

Resolved! Is something wrong with the network? call issues last 2 weeks

I have a google pixel phone. It has always worked without any problems. I have been with PM for a few years, never had an issue. Last week, calls stopped working. both ingoing and outgoings. It would instantly say "Invalid number". Then it worked bac...

Resolved! iphone is disabled

I have not used my phone for over 3 months as I was out of the country.When I returned, I charged my phone but I get a message saying 'iphone is disabled'. I have been charged on my credit card for the phone even though I have not been using it.It is...

Resolved! Add On Bonus

My account indicates I have 500 one-time Int'l LD bonus minutes. Will this cover roaming charges while I travel in the US.

Resolved! Update information & change plan

Resolved! With VoLTE available, does PM support Wi-Fi calling now?

Hi! Now that VoLTE is supported, does PM support Wi-Fi calling? Thanks!

Resolved! Changing SIM card

Current SIM stopped working after last phone update. Purchased new SIM. Attempted to change the SIM number under my account settings, but every time I select “save changes” nothing happens. Please advise. 

Resolved! Account remains suspended even after payment

Hi my accound will not reactivate even after monthly payment. Last month everything was good, it hasn't been 90 days so why is my account suspended? I never had this problem before.

Resolved! Long Distance

local calls work BUT Long distance does NOT please help

Resolved! Paid yesterday.. Account says active but get Emerg calls only message

Account says active buy can't call. I get emergency calls only message. I paid $25 with a voucher yesterday. Thx.

Resolved! Outgoing calls not workibg

Incoming calls work fine but can't make outgoing calls. Get error 6UT1 The number you have reached is not in service. 

Resolved! Login/account information

I was setting up my account, switching from bell. I transfered my number over. I can call out and text out, just can't receive phone calls in. It goes straight to my voice-mail. Also, it's not letting me sign into my account. 

Resolved! I Forgot my email account

Hi, I can’t have access to my account because I forgot my email account? How can I have access to my account? thanks

Resolved! my phone wont dial *611 to add funds

Hi,My phone wont dial *611 to add funds.How can I add funds?

Resolved! US Talk Text Add-On Purchased in Error

I'll probably have to eat this cost but is it possible to cancel an add-on you've purchased by accident? I bought a US Talk-Text add-on in error when what I wanted was a data add-on.  oops.

Resolved! No service

I can not make a call or receive call when somebody calls me it goes directly to voice mail. It has been 2 days since i switched the company

Resolved! safe messaging

Is it SAFE to give CS_Agent my PIN NUMBER regarding helping me with phone not able to make calls? He says he needs it along with my full name, phone number to identify me.

Resolved! I cannot find my account

I have two Public Mobile phone numbers. I need to discontinue the second one. I cannot recall the email address associated with the second number, or the PIN. I know the plan I have and the phone number and the credit card used for auto pay. Help!

Resolved! Reset Problem

Ok I've been trying for more than 72 hours and getting frustrated. I have tried everything posed to me.My question is can I unregister without losing my cell number and re-register again, or can I link or add my cell plan to my husband's account and ...

Resolved! City list

Hi, I was updating my profile, in address section why Delta Or Surrey not listed? thanks

Resolved! /Ive been a customer for 4 years and today i couldn't access 611 to update payment. wont connect

i thought i didn't set up online acct so i thought id set one up and pay through there but it doesnt send me the code or info to my email .. tried several times.. what is going on? 

Resolved! Can't make or receive calls, but can send and receive texts.

Can't make or receive calls, but can send and receive texts.Account is paid up and active. it seems LTE switches to 3G momentarily when call fails, and the reverts back to LTE. Can't access voicemail or 611.

Resolved! Phone Line

Phone line not working