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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Options after 90 days of service inactivity

Was stuck outside the country due to COVID regulations and unable to activate the service on time, it's a week past the 90 days of inactive service. I would like to activate my service now but I can't login to my account. I understand the rules about...

rakcomm by Great Neighbour / Super Voisin
  • 856 Views
  • 6 replies
  • 1 Bravos

Resolved! New member

As a new member of the community, what’s the best way I can go about informing myself about PM, so that I can help others do the same?

wellis by Great Citizen / Super Citoyen
  • 488 Views
  • 6 replies
  • 3 Bravos

How do I swap my sim card?

Hi, I'm trying to swap my sim card to the new one I ordered (old one is still functional but damaged and I wanted to get this done while I'm swapping to a new phone anyway). Apparently this is basically impossible to do, if you go to self serve it sa...

Phone Network Locked

Hi there, So my wife's phone fell into the toilet... We managed to get a used phone (a Samsung) off Facebook Marketplace for pretty cheap, but it's network-locked.  We phoned the previous provider that the previous owner had been a part of, but they ...

Data woes

Why won't my data cycle renew even after I've paid for it? I've tried restarting my phone and I've also tried removing my sim card for 5 mins and then putting it back in and nothing helped.. 

kvd443 by Great Neighbour / Super Voisin
  • 452 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone won't receive texts or calls

My phone won't receive texts or calls today.  It goes straight to the voicemail I set up with public and then does not notify me of the voicemail.  Everything was fine yesterday. 

Resolved! Open another post to activate the USIM for public mobile

Hello, I tried to transfer my phone number from virgin mobile to public mobile last night but it didn't work. After I finished the activation from public mobile's website, I got a message from virgin mobile asking me to confirm that I will transfer t...

ledlong by Great Neighbour / Super Voisin
  • 485 Views
  • 3 replies
  • 0 Bravos

Network does work.

I had issue involve in connect internet. I ‘v already pay for my plan fee last week. However, my phone couldn’t use internet now. Please find out this problem and fix it as soon as possible.Thanks for your support. BEST REGARDS Henry 

HenryNguyen by Great Neighbour / Super Voisin
  • 614 Views
  • 9 replies
  • 0 Bravos

Change my VISA

I want to change my VISA for auto pay.

tetsu8 by Great Neighbour / Super Voisin
  • 692 Views
  • 4 replies
  • 0 Bravos

Registration for auto pay

Why would you try and charge my card for a whole month when I am just trying to register it. I could see charging $1.00 if something had to be charged. So now I have to wait till my due date to register for auto pay 

Edenrosen by Great Neighbour / Super Voisin
  • 404 Views
  • 4 replies
  • 0 Bravos

Lost sim card

Hi there,i’ve lost my sim card during an international trip. I would like to get a new sim card with the same number. Is it possible? 

Ashna by Great Neighbour / Super Voisin
  • 779 Views
  • 4 replies
  • 1 Bravos

Needs to be a bigger plan...

I seem to be caught in this ingenious marketing loop where I purchased the biggest plan available with the most available data and since it still doesn't satisfy my need I end up spending more than I did in the first place on additional data. Why can...

Parkbench13 by Good Citizen / Bon Citoyen
  • 813 Views
  • 11 replies
  • 0 Bravos

Data not working.

I got a new sim and it registered fine. The phone number works ok. The APU settings entered automatically and are not editable. I'm in BC and wonder if the sim is not the correct one for the province.The info:Name:TelusAPN: sp.telus.comThe rest match...

jh2012 by Good Citizen / Bon Citoyen
  • 1716 Views
  • 38 replies
  • 1 Bravos

Resolved! Re: Moved from BC to Alberta

HiI moved from BC TO ALBERTA on February15 2020. Today i realized that i am paying extra taxes on my both numbers.I am paying 12% but in actual its only 5% in Alberta.I am paying extra taxes since February-march 2020.

Mandeepkainth by Great Citizen / Super Citoyen
  • 988 Views
  • 26 replies
  • 0 Bravos

Urgent - I need to make a phone call

I need to make a phone call and I can't. My account has over a $50. Can someone check this now for me please.

SAG by Great Neighbour / Super Voisin
  • 434 Views
  • 3 replies
  • 1 Bravos

Pin number

I signed up for public mobile at 3:30pm today and tried to add American coverage but was told that my pin number is wrong. I have been back to the store and assured that the pin is correct as recorded. Without a proper pin and American coverage the p...

Bob8 by Great Neighbour / Super Voisin
  • 479 Views
  • 4 replies
  • 0 Bravos

Plan and Add-Ons TAB not showing "selected"

Anyone else notice this in Self Serve? When under the 'Plan and Add-Ons' TAB it does not change color, like the other 3 when selected:  Payment TAB  My Profile TAB  Overview TAB Just an observation...Turn on the "change color" button PM. 

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esjliv by Mayor / Maire
  • 462 Views
  • 6 replies
  • 0 Bravos

Resolved! I need a payment invoice with the phone number

Hi thereI need a payment invoice of last month with the phone number listed. Please help, in the payment history option, I don't see the phone number of the account.Thanks

Lakshay3211 by Great Neighbour / Super Voisin
  • 537 Views
  • 3 replies
  • 0 Bravos

Voice calls get disconnected

My phone is showing only 2 bars and often gets disconnected when I am on the phone. Anyone else experiencing this issue? Any work around?

PunjabMoga by Great Neighbour / Super Voisin
  • 338 Views
  • 2 replies
  • 0 Bravos

Activating an Old SIM Card

I have an old Public Mobile SIM card which has been de-activated long ago on my old phone. I'm getting a new phone and would like to know if it is possible to re-use this SIM card without buying a new card. I'm prepared to go through a new account ac...

KasingK by Good Citizen / Bon Citoyen
  • 1986 Views
  • 6 replies
  • 0 Bravos

Resolved! One month free service

I signed up for that “One Month of service for $0” and i got an email reply telling me to activate online before May 7th, to get the reward. I activated my account on April 24th, but until now I don’t see any sign of a credit to my account for this. ...

auchida by Great Neighbour / Super Voisin
  • 765 Views
  • 6 replies
  • 0 Bravos

add o

I just purchased us roaming talk and text I am in california and i am trying to make a call to toronto and its not working!! Help!!!!!!!

Kathy56 by Great Neighbour / Super Voisin
  • 308 Views
  • 4 replies
  • 0 Bravos
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