but that 7 month now you found it, anyway someone will be help you don't worry about it just relax
no one help you then make call to your bank make report dispute charge, and change credit card number.
Hi @Theresa400 you have to open ticket with CS Agent, they will reply via message or arrange live chat
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
There isn't one. Give us the details of your issue without any personal or account sensitive info and we will advise you of your course of action. Public mobile's online only business model aims to allow the customer maximum account self management with a minimal need for actual customer support unless absolutely necessary.
Thank you, here is my issue, on my credit card, i am being charged on a public mobile number and i dont know who belongs to that number, why that number is using my credit card to pay his/ her public mobile plan? can you help me trace?
@Theresa400 - since we are all customers and members like you here, we cannot see your account and these details.
You may want to reach out to customer support, who are Public Mobile representatives (CSA) on this one.
See @hTideGnow 's post on the 2 ways to submit a ticket to CSA.