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How to updated credit card details on my account if I forget I'd and password

Jaspatel
New in Town / Nouveau en Ville
 
2 REPLIES 2

Timer
Mayor / Maire

@Jaspatel 

 tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

then  Reset Password

 

after reset password close all browser,again clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

 

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

dabr
Mayor / Maire

@Jaspatel    Your self serve account username is your email.  If you were unable to reset the password, then submit a ticket via chatbot for assistance. 

 

Here's a link to chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

Send a private to CS_Agent, if unable to submit a ticket, here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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