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I need to change email I used to register for my account

Nicolestacy09
Great Neighbour / Super Voisin

I need to change my email I used to register for my account

5 REPLIES 5

alwinhuynh
Good Citizen / Bon Citoyen

Looks like you can change your name and address by yourself, but for your email, you'll need to contact Public Support for that. 

BKNS27
Mayor / Maire

@Nicolestacy09 

You will able to access your account by using your old email and have the 2FA sent by text to your phone.

 

Timer
Mayor / Maire

@Nicolestacy09 

contact support team by  CS_Agent  to change email, and set new password.

darlicious
Mayor / Maire

@Nicolestacy09 

You must contact customer support to change your email.

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

esjliv
Mayor / Maire

@Nicolestacy09  - only a CSA can change your email connected to My Account.

 

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

Need Help? Let's chat.