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Account is attached to old email and can’t verify account

Great Neighbour / Super Voisin

I am trying to verify my account to update my payment plan but my account is linked to my old email which I do not have access to anymore. Usually it can verify through SMS but it doesn’t give me the option. I do not have phone service since I didn’t update my autopay with my new credit card. 


Mayor / Maire

@imolb   is your account current suspended?  Usually  it is because of that you cannot verify via SMS


No worry, open ticket with PM Support and they can sort that out for you


1. For faster response (2-48 hours), use this direct link:

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there


Model Citizen / Citoyen Modèle


contact support team by CS_Agent  to change email and set new password.